My husband and I made an appointment to get help with our phones. We were greeted on time by…read moreConnor Tayeri. He was professional, patient and kind beyond our greatest expectations!Our phone concerns were mostly instructional to learn more about our phones. We are in our 70's and Connor understood our needs very well.

After spending hours on the phone with a customer rep. and getting no where, they claimed it was my…read moreservice provider issue. Went in to the Hawaii Kai store and within 30 mins. the issue was resolved and it wasn't even a provider issue, these guys are patient and very knowledgeable. They went above and beyond your normal customer service. Much mahalo to you guys. (sorry don't remember the names)

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

Apple Store sent us here to unlock something but in comparison the deal for a new IPhone 17 was…read morebetter through our carrier here. We had a short window of time due to a 1:30 pm lunch reservation but our salesperson was fast, efficient and completed the sale and we were able to leave with both the new and old phone. Need to return the old phone within 30 days so we are doing that today. Now hubs not only has an upgraded phone but a protective case, screen protector and charging block for his new toy which he is on ALL the time.

Continuing Saga! Although I clearly told them to cancel whole transaction, the following happened:…read moreThe sent me an iPhone, took two trips and another Customer Service call (45 min) to get label for return. Got a bill for the account even though, no phone number was attached to it. Called Customer Service again (50) min, told iPhone had to be received by them before reversing charges Sent iPhone back, waited for delivery confirmation, 3 days, got it. Called Customer service again (40 min). They said they would reverse billing. Got email next day saying there was remaining balance Called Customer Service again (65 min), fed up with poor service, demanded to talk to supervisor. After 4 different attempts to talk to supervisor, she finally got to phone. Said she would reverse the residual bill. I told her I wanted an address to file a formal complaint. She said she can't give me that address. Said she could file a complaint on my behalf. Like that would be accurate. I still have a disputed initial charge to my Credit Card that has not been resolved yet. Things could have been quick and easy had staff done their jobs correctly. Just a fair warning, if there is an issue, AT&T customer service locally and their "800" number may be totally incompetent or maybe just totally untrained. This has been an absolute disaster!!!

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

We had an amazing experience after a beach mishap with an outdated iPhone. Ben was welcoming,…read moreknowledgeable and competent! He helped us find the best deal by making tweaks to our current plan and got us a nice phone upgrade with accessories and all the works. The store was clean and in a convenient location. We had a great time laughing and sharing stories with the whole crew while we waited. Grab some Malasada when you're in the area! Mahalo y'all!

DEPLORABLE SERVICE. A few days ago, I visited the Kapahulu branch to pay for my service in cash. I…read morewas treated in an extremely rude and disrespectful manner. The woman who assisted me made absolutely no attempt to help me make my payment. When I asked for her name, she refused to give it to me (she is a woman with a dark complexion, perhaps from India). When I asked to speak with the manager, he was equally disrespectful and refused to help me. When I told him that I have been a customer for 10 years and that I bring them business every month, he mocked me; and when I pointed out that the Verizon store is right across the street, he invited me to take my business there instead. He said his name was Eric, but he refused to tell me his last name.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

Although we like T-Mobile and their phone product, this specific store was one of the worst…read morecustomer service experiences I've ever had with the company. BEWARE! If you come into the store to trade in a phone and told of a promotion it may not post correctly. Requested some type of confirmation and told it wasn't possible, even the store manager Neill wasn't able to provide any actual proof of the promotion we signed up for. Additionally he seemed annoyed to even be asked for anything aside from his verbal word. It goes without saying the offered promotion didn't post correctly to my account and I had to spend several hours on the phone with customer service fixing the stores mistake. BEWARE! During the sign up/trade in process the agents kept having "technical issues" with their iPads and he had to make multiple attempts to complete the transaction. Each time their iPads automatically select a box indicating you want insurance and marketing promotions. It's a scam... even when you verbally and physically deny both of these, the agents iPads automatically sign you up for both. It's very difficult to remove the non-mandatory insurance and marketing promotions afterwards and we felt very scammed by this nice bait and switch sign up process. Recommend doing all transactions online or with another Hawaii store.

(Visited 08/27/24 TU @ 11:00am): Odd to think that T-Mobile's been part of my life for over 20…read moreyears! I came across T-Mobile's Hawaii Kai location because I was on the island handling some family business, and it just so happened that the company's "T-Mobile Tuesday" weekly event was having an in-store promotion giveaway. I've enjoyed this marketing campaign for several years and have collected a menagerie of branded items that showed my love for the company whom I've been a devoted customer since the early 2000s when Catherine Zeta-Jones reeled me in as my first and only cellular provider and the then very cool Motorola StarTac flip-phone. Certainly, proximity was the main driving force behind this particular brick-and-mortar as it was mere minutes' drive away. Whenever I was in town, would this location fit all of my mobile needs to a tee!? PURCHASE Stadium Seat Cushion (FREE): The company's vivid magenta brand color wrapped this square 1/2"-thick tush padding with a football design. A nice item to show customer appreciation and drive foot traffic into the stores. However, after a few uses, I'd imagine the fluffiness would be nearly gone. Unfortunately, no actual purchase was made on my very first visit here, but at least now I knew there was one close by! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=O3kgOtcj1RUqviCfJQy1IA SERVICE I was greeted by a very friendly and jovial young man outside in front of the store with a proper table that had stacks of seat cushions. I showed him my app that had the coupon to redeem for one item, pressed the "redeemed" button, and I was quickly handed my prize! We chatted a bit while I assisted him to answer a cruise question from a fellow customer (I was very informed on this topic!). I also went inside the store to see what new items there were and searched for a replacement OtterBox for the broken one currently on my phone. Sadly, they didn't have the right model, but the two young male staffers recommended I check the vendor's website or even Amazon - mahalo! PARKING (FREE) Located within the Hawaii Kai Towne Center, there were plenty of stalls - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A rather small boxy space fully maximized with a central service counter and all of the various merchandise displayed neatly on pegs and shelves along the walls with some standing displays throughout. As you could imagine, hung on the walls were several advertisements and promotional posters. Plenty of natural lighting came in through the front doors and windows while electric ceiling lights filled in the rest. There were no TVs nor any background music. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I honestly didn't have many expectations with Hawaii Kai's T-Mobile location, but what I was able to do and the ease I was able to do it, I had no problem with future visits if necessary. It was a shame they didn't carry an older OtterBox model because I was ready to buy one, but I completely understood why. Although I didn't buy anything, I suspected the prices were consistent across the entire chain except for taxes, and the service was on-point from the three folks I dealt with. I found total value based on the prices, service, and experience noted above (TOTAL paid experience was around $0.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

The staff at this T-Mobile store have been really helpful with answering my questions when I needed…read moreto add an extra line to the family plan and for international data plans. They are always busy so the wait time can be more than 10 minutes sometimes but when it's your turn, know that you can take as much time as you need and they're not going to rush you. For adding an extra line, they looked up a few plans, listed the pricing as well as trade in credit. For the international phone plans, same thing, they wrote down my options and then also gave me to number to call to enable the plan on the devices that would be traveling. For enabling a new phone, the process takes much longer but it's great to know that you can still talk to people in person for services instead of trying to figure it out online cause the website can be confusing. They are in Market City and the parking is not great. The lot is usually packed and the spaces are very tiny. I recommend parking by Ben Franklin and walking up.

This will be a shout-out for a superstar named Rod!…read more It was time to turn the old phones in for the trade value. Owen is gone and we got a guy who was passive and seemed unconfident. Each of us needed a password to complete the factory reset (we should have done it at home where all the passwords live). Excruciating trying to execute this procedure in the hot lights of the store. We left unsuccessful. A couple days later we return and Rod (another former Verizon employee, rehired by this vendor) supported us. Confident, empathic, knowledgeable and patient. The iPhone was good to go but the Samsung needed more attention. The battery died before the reset was done but I was oblivious to that. Rod called me to let me know he would charge it try again. I had uninstalled and deleted everything plus went through some of the resetting steps, just not the full wipe. Thank you Rod!

My experience with Rod when I bought the phone was excellent - he was knowledgeable and helpful…read more HOWEVER, yesterday I went back with a problem on the phone. The guy on duty at 10 AM Saturday morning either needs to be trained better or find another position. He obviously doesn't understand Android, and, rather than looking up the issue I was having, insisted there was no problem - as if the phone stuck in a system loop that drains the battery isnot an issue. That is after I showed him the article on Google that discussed the very issue I was having. I went to the Verizon store in Hawaii Kai - the man there quickly diagnosed the problem, looked up solutions, fixed the problem in less than 10 minutes and waited until we could confirm it had been solved. Five stars for Rod at Kahala. Five stars for the Hawaii Kai store. Nothing but dismay at the lack of interest, knowledge and customer service from the man I encountered yesterday at Verizon Kahala.

I just upgraded to Spectrum Unlimited Plus program and was having trouble transferring my cell…read morephone over from ATT. Donna was working the kiosk at Kahala mall on 5/26/26 and was very courteous and helpful. I did have to go to the ATT store but went back to Donna to finish the transfer. She was very kind and patient and made sure my cell phone was working 100% before I walked away. Thanks, Donna, for the great customer service

Poor service The app doesn't work on iPhones…read more Technical support is horrible Avoid this company