Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Visions Mobile Hawaii is still my go-to to get pocket WiFi for Japan. We booked another pocket wifi…read morefor our trip to Japan earlier this year and we appreciate how we were able to booked without placing a down payment for a reservation. The pocket WiFi was different from what we used before. It was newer, thinner, and lighter. The only downside was that there's no indication on how much battery is left. You need to scan the QR code sticker on the back of the pocket WiFi and the status will be shown on your phone. It is a little inconvenient and the website to show the status was pretty wonky and in Japanese. Regardless, the WiFi was good. The signal was great when we were visiting major cities such at Tokyo and Osaka. There was an issue with connecting when we first arrived but we reset the WiFi using the paper clip pin provided in the bag. The bag included instructions, paper clip, and charger. Overall, the WiFi signal is not perfect but it is good enough to last your whole trip in Japan without any major issues. It lasted about little over 10 hours on a full charge. The pocket WiFi is convenient and pretty affordable to share among 5 people without having slow data.

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.

We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

It looks as though they're busy and/or short staffed because there's not much movement in here…read moretoday and according to the app they sent me to check my place in line I am still in 9th place, which I was later told isn't the same as what they see on their end. I've had issues with my iPhone 17 so I want them to troubleshoot for me. Service at this location has varied from year to year. The last time I was here they had lots of young men doing nothing and not being helpful at all. The folks working here now seem more professional, which I will discover shortly once I get looked after. Fingers crossed. Brandon helped me figure out what was going on with my phone & why it was draining so fast, so I left with a happy phone.

We had fraud on our account and the fraudster took over the only phone number that we could use to…read moreauthenticate with Verizon online. So we were forced to go to a Verizon store. Carol and Selina helped us fix the issue and I was able to get my phone number back. Very professional and friendly.

This will be a shout-out for a superstar named Rod!…read more It was time to turn the old phones in for the trade value. Owen is gone and we got a guy who was passive and seemed unconfident. Each of us needed a password to complete the factory reset (we should have done it at home where all the passwords live). Excruciating trying to execute this procedure in the hot lights of the store. We left unsuccessful. A couple days later we return and Rod (another former Verizon employee, rehired by this vendor) supported us. Confident, empathic, knowledgeable and patient. The iPhone was good to go but the Samsung needed more attention. The battery died before the reset was done but I was oblivious to that. Rod called me to let me know he would charge it try again. I had uninstalled and deleted everything plus went through some of the resetting steps, just not the full wipe. Thank you Rod!

My experience with Rod when I bought the phone was excellent - he was knowledgeable and helpful…read more HOWEVER, yesterday I went back with a problem on the phone. The guy on duty at 10 AM Saturday morning either needs to be trained better or find another position. He obviously doesn't understand Android, and, rather than looking up the issue I was having, insisted there was no problem - as if the phone stuck in a system loop that drains the battery isnot an issue. That is after I showed him the article on Google that discussed the very issue I was having. I went to the Verizon store in Hawaii Kai - the man there quickly diagnosed the problem, looked up solutions, fixed the problem in less than 10 minutes and waited until we could confirm it had been solved. Five stars for Rod at Kahala. Five stars for the Hawaii Kai store. Nothing but dismay at the lack of interest, knowledge and customer service from the man I encountered yesterday at Verizon Kahala.

Wassup wid' da 2.5 overall rating on Yelp???…read more I'm gonna show some big LOVE to Spectrum, at the (Kamehameha Shopping Center) location, due to the outstanding service I got from Bruddah Buddy today! So my pops tells me that the new TV I bought for him was not working. Upon checking the TV, then the cable box, I realized that the TV was fine, and it was actually the cable box that we got from Spectrum which had crapped out! Normally, I would just head to the Ala Moana Shopping Center, as there's a Spectrum store at the Ala Moana Shopping Center, but this time, I thought I'd give it a shot to try a different Spectrum store, so I headed out to the Kamehameha Shopping Center instead. I'm so happy I made that decision, because not only did I receive excellent service here, there was absolutely NO WAIT at all! When I walked into the store, I was actually looking to pull a number, but as I looked around, one of the customer service clerk named - Buddy greeted me, & took care of exchanging my cable box. I was in the store less than 5 minutes, and upon getting a new cable box, Buddy also gave me this cool reusable Spectrum shopping bag. Mahalo, my Bruddah! Knowing how crowded the Ala Moana Store gets, I think I'll start coming to this store in Kalihi instead!

I would say the place is slightly understaffed. They had 2 people working on opening on a Thursday…read moremorning and already had a line of 10 people waiting. The wait time, I was number 7 was about an hour. I signed up online for WiFi and then came here to pick up my modem. I didn't think it would be more than a few minutes, I was wrong. I started getting charged the day I signed up but they wouldn't have delivered the modem until 3 days later so I opted for in store pickup to get it quicker. They do have ample seating to wait. And you can see your name on a board so you know who's up next. I left to grab some food and came back and hadn't moved in the 20 minutes I was gone. So it is a bit slow.