The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

am honestly shocked at how terrible the customer service was. All I wanted to do was simply return…read morea phone case, and somehow it turned into an unnecessarily frustrating ordeal. I originally purchased the case at the Ala Moana location. Before I left, I specifically asked the employee who helped me if I could return it at ANY location without the account/contract holder being present. He clearly told me YES, any store could process the return. I went to the Kahala location first and was told, "Sorry, you can't return this here." So I then drove all the way to the Kapahulu location just to make this simple return. When I walked into the Kapahulu store, there were THREE employees working, and not one of them acknowledged me for at least 20 minutes. No "Hi," no "We'll be right with you," nothing. I just stood there waiting while being completely ignored. When someone was finally available, Kaylee helped me. I explained that I simply needed to return the phone case. Without even checking anything, she immediately told me she couldn't return it without the contract holder's ID. I explained that I purchased the case separately. Then suddenly the reason changed -- now she said she couldn't refund me because there was a discount on it. At that point, it honestly felt like I was just being given excuse after excuse and the runaround because she simply did not want to process the return. She made absolutely no effort to even TRY to help until it turned into an argument. And after arguing for several minutes, what happened? Kaylee simply ran my card and processed the refund. That was it! So clearly it COULD be done the entire time. I cannot believe I had to drive to multiple locations, stand around for 20 minutes without even being acknowledged, be given multiple excuses, and then ARGUE with an employee just to get a simple refund that ultimately took seconds to process. PLEASE, some customer service! A simple "Let me see what I can do" would have gone a long way. Customers should not have to ARGUE with employees just to get them to attempt to help. Absolutely terrible and disappointing experience.

Zaniyah was an amazing T-Mobile representative! She helped me with my phone and made the entire…read moreprocess easy. She was incredibly patient, knowledgeable, and professional, taking the time to answer all of my questions. I truly appreciated her outstanding customer service and highly recommend her to anyone who needs assistance. Thank you, Zaniyah!

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

My husband and I went into Tricked Out Kahala Mall. And this young lady just had gotten back from…read moreher break. She's was very efficient and every question my husband asked she gave us precise answers too. He went home and did exactly what she said and it worked. We wish we had gotten her name. Thank you so much for helping and old man out. lol have a blessed day.

Beau solved my issue patiently and calmly, answering all my questions helping me decide the best…read moreright equipment. He also took time to add great advice for next steps when needed. Very knowledgeable, mannered young man. I keep going back to this location at Kahala Mall because your staff rock!!!

This will be a shout-out for a superstar named Rod!…read more It was time to turn the old phones in for the trade value. Owen is gone and we got a guy who was passive and seemed unconfident. Each of us needed a password to complete the factory reset (we should have done it at home where all the passwords live). Excruciating trying to execute this procedure in the hot lights of the store. We left unsuccessful. A couple days later we return and Rod (another former Verizon employee, rehired by this vendor) supported us. Confident, empathic, knowledgeable and patient. The iPhone was good to go but the Samsung needed more attention. The battery died before the reset was done but I was oblivious to that. Rod called me to let me know he would charge it try again. I had uninstalled and deleted everything plus went through some of the resetting steps, just not the full wipe. Thank you Rod!

Terrible Customer Service! Went there to inquire about my…read moreaccount. Young man (said his name is Santana) had a terrible attitude. After a few minutes of his rudeness...I smugly asked for my drivers license back and said "forget it, I'm going to another store." He says "good, get out of here. Don't come back. If you do I'll charge you with trespassing!" If this guy went through Verizon's training...OMG

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

His service is very good and he is also very kind. He is a very trustworthy person. I will also…read morerecommend my friends to go there. So whether you want to change your mobile phone or buy a new sim card, you can visit him anytime. He is aways has good smile on customers.

Found a BTS Arirang concert t-shirt in XL. Am happy with the find! Wanted the Suga t shirt but no…read moremore in my size. If they have more in stock in the back, they will bring out a new shirt for you instead of the one on the rack. Just wish there was more selection of BTS items unless army just bought it all by the time I got there lol!

This review is based solely on my experience with the staff during my visit today…read more I've shopped at Pink Box multiple times in the past and have never had any issues, which is why this experience was disappointing. My mom and I stopped in because she was looking for earrings. She had mentioned before that Pink Box has cute selections at reasonable prices, so we decided to browse. While she was looking at earrings and pointing out styles she liked, I was helping her look through them. For context, I don't even wear earrings since I have large gauges, so I wasn't shopping for myself in that section. Afterward, I moved over to the claw clips and was looking through some butterfly clips to see if they came in matching colors. A sales associate approached us and asked if we needed help. We politely said no thank you and continued browsing. What made us uncomfortable was that after that interaction, the employee remained very close to us and appeared to be watching us the entire time. When we moved to a different area, she followed. Whether intentional or not, it felt as though we were being monitored because she suspected we might steal something. My mom and I both noticed it, and it made the shopping experience uncomfortable. We are paying customers who have visited this store before and have never given anyone a reason to be suspicious of us. I understand that retail employees have a job to do, but there is a difference between being attentive and making customers feel like they're under surveillance. Unfortunately, because of that experience, we didn't feel welcome during our visit.