There are only 2 people working at the store. Came and waited for almost an hour and get no help. I have been to multiple stores but this is the first time I had to wait that long. Understood that they are helping other people but really they can't speed up or offer some other solutions. There are 4 or 5 people after me and still waiting. The people working here taking their sweet time talking and chatting to the customers. Maybe if they focus on their job, it will get faster. read more

Very very very worse service today, 9/5/2025 at this location!!!! I understand now why everybody is leaving AT&T. WORSE CUSTOMER SERVICE EVER!!!! I went there today, there were only employees, no customer besides me and LUCIO was seated, with zero minimal will to help me. Yes, I wanted an agent to help with my account and he managed little to zero effort to even wanting to help! The new phone carrier people were tremendously helpful! Although I spent all day there, they helped and were patient! I do NOT recommend AT&T to nobody! Even their phone support SUCKS! They make your life hard for information you desperately need, transferring you from one department to the other just willingly wasting your time! DO NOT RECOMMEND!!!! read more

Everyone is so nice! They really try to give you the best deal with whatever you're there for. I cannot stress enough the fast, friendly, and informational customer service they have here. Oh and shout out to Lucio he was beyond helpful. read more

Service and AT&T do not go together. I am not sure where they think they are going but after 60 years with SW Bell and then AT&T, I am ready to throw in the towel. Three days I tried to contact "Customer Service" and am promised a call back in less than 30 minutes. These call backs never came, I tried at least 4 times, each day and finally decided that AT&T does not know what service is or means. I guess they just don't care. I wonder what service means to TMobile or Verizon... read more

They are very arrogant and not professional at all. The workers seem very idle and full of them selfs.

Excellent service...got a new 12 to replace my stolen XR, & in less than an hour, I had my stored numbers & photos on the new phone, must be magic, I guess. But the half price I was said I was getting on the 12 seemed great. Until I got the bill...which was the regular price of a 12 anywhere you want to buy one. Maybe he meant half the price of two of them. read more

I told the arrogant little man that I would contact corporate and did. Corporate took care of my issues by providing me a replacement phone protector and apologized for the arrogant sales associate. Looking at other reviews for this location on Westheimer it's obvious they have serious problems with customer service. read more

I did leave. I went to the AT&T store in the center at Eldridge & Westheimer--you know, near Target, PetSmart, Michael's...& etc? They are AWESOMESAUCE: the store is MUCH BIGGER, the air conditioning WORKS, and the people are attentive, knowledgeable, and amiable. Do yourself a favor and forget about this dumpy store altogether. Drive a little farther West, or don't go so Far East--either way, you should not come here. read more

Horrible customer service. I went in to buy a phone case and was told there were a few people ahead of me and I would have to wait. Why wouldn't the store have a designated representative for retail purchases only. Why would I wait for them to finish with the customers who are purchasing new phones and/or changing phone plans?? RIDICULOUS I left the store. Amazon Prime would be faster than waiting in that line! read more

I went in to buy a screen protector and instead of it being an easy transaction I ended up waiting over AN HOUR to even be acknowledged. It's absolutely ridiculous at how the employees have zero prioritization skills read more

My service wasn't working on a brand new one month old iPhone. They said they couldn't help me. They told me to go to another store.

I went into this store on Dec 24, 2021, because I was having lots of trouble trying to set up my voice mail. I was immediately met by a friendly smile from Mr Merritt Barnes who listened carefully to my problem before calling AT&T technical support for further assistance. He helped me for well over an hour before we reached a technical support person who had the correct answer to my problem. If Mr Barnes hadn't have successfully helped me I was prepared to Rejoin Verizon that day. Mr Barnes went above and beyond what I feel some in store sales agents would have did to keep me as a "satisfied" customer. I was a Verizon customer for well over 12 years and switched to AT&T cellular service on Dec 12 ,2021 due to the discounted offers that were available. Thanks to Mr Merritt Barnes I am not only still an AT&T cellular customer, but my voice mail is working. if you are an AT&T customer and need some assistance or just need to purchase a product I highly recommend you go into this store and speak to Mr Barnes in person. if he can't fix or solve the problem he knows who to call. Please give Mr Barnes a raise. read more

AVOID THIS ATT STORE! It's the worst one ever! They lie over the phone about the cost and availability of phones, sell used phones as new, and charge a $55 re-stocking fee for that two week return policy. AWFUL. I hope they go out of business in this coming COVID recession. Find a legitimate corporate owned ATT store, not this one owned by a shyster franchisee read more

Yes Raceene Scott Provided Excellent Customer ServiceI would recommend her to many people....She did not make me feel pressure into my buy-----Raceene made sure that I TRULY under stood about everything that I purchase......Thank You Guys For Her.......AT & T Needs More Customer Service Rep Like Raceene Scott read more

Terrible store - will never go back. I went in to buy a new iPhone SE and trade in my old phone. At first I thought everything was good - the sale went smoothly and the rep even helped me transfer all my data from the old phone to the new one; so far, so good. It was only weeks later when I got my first bill that I saw how shady they are. Despite telling the rep that I _didn't_ want any insurance or upgrade plan, both were on my bill. They also told me that all I would have to pay to upgrade was the taxes and fees due. So of course I was surprised to find that AT&T also charged me a $30 upgrade fee. I called AT&T and they were willing to remove the insurance and upgrade features, but wouldn't budge on the upgrade fee. I feel like I was ambushed and lied to. Never again. read more

Unprofessional, impolite, humiliating experience. Personal don't know what they are doing, don't listen, don't know simple stuff

Horrible experience. I've been in this store twice. Once they suggested I go to Walmart instead. The other time they were too busy to even acknowledge I was there. AT&T has plenty of locations, skip this one. read more

Horrible customer services. Employees have absolutely no ideas how to unlock iPhones and once one staff was not able to help, he refused to ask other staff and the other staff followed the strategy of ignoring me, instead of addressing me directly and acknowledging their lack of knowledge. Besides incompetence, these ppl are rude. If their strategy is to ignore a customer until he/she walks a way, then this location's manager must not be doing his/her job. This is the last phone I bought with att. The one 5 star review from someone with 2 reviews must be fake. read more

This store sees customers out of order. I waited 30 min to buy a SIM card and the reps decided to skip me on purpose to take payments from people when there's a payment machine. I won't be returning to this location. read more

Stood in the store 30 minutes till I finally had to sit down for standing and waiting so long. About 3 ppl skipped me no one even asked me what I needed nor do I think they cared really. I only went in to get a pair of AirPods for them to finally tell me that they don't any. read more

I bought a screen protector for my phone at a value of $45.00. I thought it was expensive and declined at first. The SALESperson told me it was guaranteed for life and in the moment I decided to buy it, why not? It's for life! I should have read the conditions first but with faith in his words, I bought it. The screen protector cracked and I went back. It had been since February. I went last week to try to get it fixed and replaced. Before I could even finish saying my story, the lady at the entrance says they don't do that. I tried to explain what I was told and she was pretty firm about it and it felt that she didn't care. I was frustrated at this point and decided to just leave and deal with the manufacturer. She might have noticed and asked how long it had been and I said February. She basically said that was too long and they couldn't help me. Moral of the story, sales people are there for SALES and I shouldn't expect any help when I was tricked as there are terms when you open the box. The woman couldn't even bother listening to me and show a little more empathy. When you go here be very cautious about what they tell you and ask how exactly processes work. If possible, ask for a manager or someone higher up to confirm what the employee is telling you. I would give them no stars if I could. read more

I have bought two iPhones at this place. They are awesome! Not only is it right around the corner from my home, I stop by sometimes just to say hi after my morning Starbucks. When I purchased my iPhone 4, it had a lot of glitches. The sales associate Andy called me back when he was on vacation. He spent a lot of time helping me and he followed up with me to see if everything was working okay. He was very concerned that the problem was repeating so he called his manager to see if they could get me a replacement. I went into there and the manager was amazing. He took care of me right away and changed the case and placed the screen protector on the new iPhone for me...5 stars for the above and beyond service! I have since then bought an iPad there. I will not go anywhere else! read more

Half the employees were standing around playing with their gadgets and the other half helping customers. Twenty minutes later after being acknowledged by a salesman, I found out their plans are way overpriced compared to their competitors. read more

Excellent customer service. I was greeted immediately when I walked in the store to put my name on the list. I didn't have to wait 5 minutes. Tony was very courteous and most of all, helpful. I just needed to add a line to my plan--in and out in less than 10 minutes, plus walked me to the door. Everyone seemed just as nice! MUCH better than the Town and Country location! read more

Service is not only alow, they have no idea what they are doing. Not worth the stress of visiting this store

Store Manger Christine was very unprofessional. Being a Manager and doesn't know how to act as a Manager. She get the title in to her head that she thinks everyone is stupid. Then again it is only a tittle "manager" of a AT&T store. WOW!! thats powerful. Still When she trying to tell me something I already know and cant sell me what she want. It seem she doesn't want to help. If I want to pay for my iPhone in full that is my business, because I can able to pay for it in full. I do not want o get on your plan. I don't make Manager salary to pay 24 months as you want me too. I make $ where I can pay it all at once. Who care about unlock and where I travel. Since you cant make the sale she is not helping and trying to make things difficult. Simply I did not buy the phone from her store. I am in IT my self and do know how to back up phone, and so she not going to help because she think I am rude not to listen to her plan. No manager ever call out a customer Rude and tell them "i am the manager" That is so cheap and she doesn't know how to be a "manager" or This is the highest tittle she ever get. I think so. I would never to to any AT&T store ever again. Just if they cant make a sale they are not interested to help you. For the Store manager Christine... That is all she ever be . is the "manager" ... read more

I just came home after waiting for a full hour here. Terrible customer service. The store was packed and only about 3 people working on sales, and 3 as greeters. I was told the wait would be 15 minutes, but 15 minutes turned into an hour. When I went and asked a sale associate on why its taking so long his excuse was "Well you're next so I don't see the problem." I was next for 30 minutes. Also one customer decided he wanted to charge his phone and disconnected a charger off one of the phones on the floor. This activated the theft alarm. At first it wasn't a big deal, but the alarm went on for 20 minutes. At first the AT&T workers didn't even to attempt to turn it off even where there were 3 people on the floor as greeters chit chatting to each other not lifting a finger on trying to fix the alarm. After 10 minutes they decided to attempt to turn off the alarm. Turning off the alarm took them 10 minutes, because they had no idea to turn it off! They were moving around like sloths trying to turn this alarm off. So after an hour wait, and 20 minutes of an alarm blaring into my ear I had enough and walked out. I'm a VERY UNHAPPY customer right now. read more