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    AT&T Store

    2.7 (33 reviews)
    Closed • 10:00 am - 8:00 pm
    Updated over 3 months ago

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    4 months ago

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    5 months ago

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    1 year ago

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    2 years ago

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    4 years ago

    Too many customers not enough staff to accommodate. Other than then that they are like most stores you would visit.

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    17 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    16 years ago

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    13 years ago

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    15 years ago

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    9 years ago

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    9 years ago

    Waited more than 20 minutes in a "supposed line" while 4 sales associates on their own personal devices

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    13 years ago

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    11 years ago

    Mr. Norris helped us and we were very pleased with his service. He knew everything we asked.

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    10 years ago

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    12 years ago

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    10 years ago

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    13 years ago

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    10 years ago

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    13 years ago

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    14 years ago

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    12 years ago

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    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    “Waited while we made multiple phone calls to figure out billing addresses, shifting phone numbers, etc.?”

    Mentioned in 2 reviews

    Read more highlights

    Verizon

    Verizon

    5.0(2 reviews)
    1.6 mi•Braeswood Place, West University
    Available by appointment
    Shipping

    Andre (and Timothy) are phenomenal! First, became a customer at this location in September 2023. My…read moreiPhone had completely stopped working and would not come "on". Andre was extremely patient, kind, and knowledgeable. He worked on my phone long past closing time until I could at least get a signal knowing how not having a cellphone this day in time is such an emergency and necessity. A few weeks later, I return to purchase the new iPhone - once they were released - and again, nothing but nice and considerate guys all around. I've watched as folks come in and crowd the place, hoping to see this small but extraordinary team and no matter how busy it gets, they never lose their cool; always professional!!! Since 2023, I've stopped in several time to either purchase equipment for my phone or to ask questions regarding my service plan and they're still great. Highly recommend this location and this team, especially Andre!!!

    The Verizon Ovation…read more Monday, 4 November of 2024, at 8:30 AM The Verizon store at 3825 Bellaire Blvd in West University, Houston, Texas, has become an adulation for my family. Keano Smith, the authorized sales tech at that Verizon location, is the third technician who has made our visit a pleasure. It seems that any problem we introduced to Keano was solved. His help made us receptive to a painless remuneration transaction even at the end of our visit. We shall indeed be visiting Mr. Keano Smith and look forward to his advice and supportive guidance. In the meantime, we are contemplating upgrading our phones because of Keano's kind attention. Thank you again, Keano, and thank you, Verizon, for having such an outstanding employee at your West University store. Lalo de Pilar

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    AT&T Store

    AT&T Store

    2.6(52 reviews)
    1.8 mi•West University
    •$$

    I did not have a good experience at all at this location…read more Earlier in the day, I placed an online order for a phone and selected in-store pickup. The website stated my order would be ready within two hours. After waiting, I called the store and spoke with Junior, who told me they had not received my order and instructed me to contact AT&T customer service. I followed his instructions and contacted customer service, who confirmed my order had been processed and should be available for pickup soon. After waiting several more hours, I called the store again and spoke with Junior. This time, he stated that he did have my order but that he would need a manager's approval. I was confused because this requirement was never communicated online or during the ordering process. Junior informed me that the manager was out for the day but that he could call her to see if she could override it. After speaking with customer service again, I was informed that this was not accurate and that my order should have been able to be completed. I called the store back and explained what customer service told me. At that point, Junior changed his response and said he would have my order ready within 15 minutes once I arrived. When I arrived, he was able to complete my order. However, during the setup process, I noticed my previous phone service had already disconnected. I asked whether my number would transfer to my new phone, and he said yes. I would have appreciated being informed beforehand that I would temporarily be without service, because I would have waited until I was home to complete the transfer myself. Overall, I felt like Junior was very dismissive and unhelpful throughout the entire process. He was short when answering my questions and did not make me feel like he actually wanted to assist me. Regardless of whether an order is placed online or in-store, customers deserve the same level of respect and support--especially when making a significant purchase. Unfortunately, because of this experience, I will not be returning to this location. I will also be sharing my experience on my social media platforms so others are aware of the customer service I received.

    I had the pleasure of speaking with Giselle on the telephone, prior to driving to the store. She…read morewas courteous, attentive, and very pleasant while listening to my concern with the switch to Google messages. When I arrived at the store, she possessed great customer service skills. She was very knowledgeable about my issue and offered an alternative solution for the plan I was thinking about as well as purchasing a new phone. Thank you Giselle for being patient and being an outstanding representative for ATT. I recommend this ATT store.

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    AT&T Store - mobilephones - Updated September 2026

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