If I could give zero stars, I would. AT&T's customer service is an absolute joke. I've been trying to trade in my old phone for almost a month now, and it's been nothing but a frustrating and infuriating experience.
It started with a promise. The first AT&T representative I spoke with assured me that they would ship me a trade-in box within 10 business days. Well, those 10 days came and went, and no box. So, I decided to visit an AT&T store in person, hoping to get some answers.
Big mistake. The next representative I encountered didn't even bother to make eye contact with me while I explained my situation. Their only response? "Call 611." No apology, no attempt to help, just a dismissive brush-off.
Still without my trade-in box, I returned to the store a few days later. This time, I was met with the same unhelpful response: "Call 611." I tried calling 611, but that was no help either. I was bounced around from department to department, and no one seemed to know what was going on or how to help me.
At this point, I'm beyond frustrated. AT&T has made a simple trade-in process into an absolute nightmare. Their customer service is non-existent, their representatives are unhelpful, and their promises are empty.
If you're considering doing business with AT&T, I urge you to think twice. You're better off taking your business elsewhere, where you'll be treated with respect and your concerns will actually be addressed. read more