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    Best Buy - Pearland

    Best Buy - Pearland

    2.3
    (101 reviews)
    $$$

    I haven't been to a Best Buy in AGES... used to go there 25 years ago to buy CDs and DVDs (what are…read morethose?!?!) . Anyways, despite all this new technology, sometimes you want things from "back in the day"... like a land-line phone because you don't want your kiddos having cell phones (yet). Found an internet phone called an Ooma on Best Buy's website. It was listed for $109 with NO MONTHLY PLAN. It says you have to pay "taxes and fees" which I read are around $5/month. Stopped in to this Best Buy, the guy at the door directed me to the back corner where the land line phones were. Grabbed the box, headed to checkout, paid and was out the door in *maybe* 5 minutes tops. The 2 guys that helped me (the guy at the door and then the guy at the register) were so helpful and friendly. Perhaps we'll stop back again if we need a CD... I mean, if we need an electronic item. (They don't carry CDs or DVDs anymore.)

    Complaint Against Best Buy…read more On June 17, I was scheduled to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing. On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled. Best Buy accepted payment for merchandise they did not have available to deliver and repeatedly provided delivery dates they failed to honor. At no point did they proactively notify me of the delays. Every update required me to spend hours contacting customer service myself. As a result of Best Buy's failure to deliver the washer, I have incurred additional expenses using laundromat services because I have been without a functioning washer. The only solution offered was for me to purchase a different washer that costs more and pay the price difference, even though it would be a different brand, different model, and different color than the matching set I originally purchased. I should not be required to spend more money because of Best Buy's inventory and fulfillment failures. I requested to cancel the order and receive a refund. However, Best Buy could not tell me when they could retrieve the dryer that was delivered and informed me that my refund would not be processed until after they receive the dryer back, which could take weeks. I was also advised that I may be charged restocking fees despite the fact that Best Buy--not me--failed to fulfill the purchase agreement. I am requesting: * Immediate cancellation of the order. * A full refund with no restocking fees. * Immediate pickup of the delivered dryer at no cost to me. * Reimbursement for my reasonable laundromat expenses incurred because Best Buy failed to deliver the washer. * A review of Best Buy's inventory and delivery practices to prevent customers from purchasing products that are unavailable. I have made every reasonable effort to resolve this matter directly with Best Buy. Unfortunately, after multiple broken delivery promises, poor communication, and no meaningful resolution, I have been forced to take different action.

    That Computer Guy

    That Computer Guy

    5.0
    (9 reviews)

    My computer completely crashed on me. I am not a computer genius but I can utilize the basics with…read moretroubleshooting etc. I am quite efficient on the office suite of products. I use this computer for my business and all of my files and documents I use to manage this business are now locked out to me on this computer that would not boot. I am not a big business supporter. So Geek Squad and their lack of customer service was a BIG NO! I like to support small local business's. I had never needed computer help before. I found Chris from a quick search on Maps and Yelp. I called Chris and he was very quick to offer solutions and ideas to solve my problem. I dropped off the computer and left it to him to resolve while I was out of town. Chris was very quick, very responsive and was communicating options quickly. Essentially, within 36 hrs of dropping off my laptop, he had installed new hardware, software that he recommended and I approved. He stayed within my budget and his original quote. He provided me with a lightening fast upgraded computer, with all of my files and programs, turn key, ready to work on. I cannot believe the computer is the same I dropped off. If you are curious if you should call Chris for help with your computer needs/repairs, just make the call and let him work his magic. I am completely satisfied with the service and product. He is honest, quick, knowledgeable and has earned any repeat business I may ever need in the future. I am so glad I called and made the decision to use his business. 11 stars from me. Thank you again Chris.

    I ended up figuring the problem out on my own and not using his services, but he replied quickly…read moreand gave me a price upfront, and I respect that so I am leaving him a good review, regardless of not actually using his services.

    Compunet - itservices - Updated July 2026

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