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    AT&T Store

    AT&T Store

    1.8
    (32 reviews)
    $$$

    23 years a AT&T customer for what. Poor service, high monthly bills. They sell you life time…read morescreen savers package when you buy your phone, then charge you 10 dollars every time you need to replace. Now they will no longer allow you get replacement from the store only online via mail. Hello Verizon or T-Mobile.

    It was so hard to not give them 1 or zero stars (if that possible). The only reason I gave any…read morestars was because Leslie was so awesome. Initially Karlizza helped me and was horrible. I told her about an issue I am having where calls coming in while I am on the other line are telling people my number is disconnected. She looked at a couple of things on my phone and told me I needed to call the ATT help desk and that I would need to wait at least an hour before I talked to a person. She clearly didn't want to help me. Then I told her I needed a new iphone 15 for my son. She didn't let me know there were different versions. I was supposed to purchase the pro. I didn't realize it until the box was already open and saw that there were only 2 lenses on the back. She told me I would have to pay $55 to get the pro because she had already opened it. She asked if I had WiFi at home. When I told her yes she said "then you can go set the rest up at home". I told her I was not comfortable doing this and asked if she could please help. It was obvious that she didn't want to. We ran into an issue with transferring the cloud data over. She said I would have to call the cloud to resolve it because they weren't part of ATT. I kept saying that didn't sound right. We could clearly see that he had backed his phone up on the cloud (we have a family plan). She argued that it wasn't an automatic backup, that you have to manually set it up and that we must not have done this because nothing transferred over. This was despite the fact I found on my file that it showed a file size to transfer. She then started talking very slow to me (as if I had a learning disability) and kept saying it was like buying a car and someone makes different parts that you would have to go somewhere else to fix it. It was extremely humiliating. She obviously didn't want to help me and kept trying to get rid of me. I asked if I could speak to someone else to help me. She rolled her eyes at me and told me that she had been doing this over 10 years and that I just had to call the Cloud. I had to ask again for someone to help me. That's when Leslie walked by and said she would come help. Leslie figured out that we were using my son's iPad cloud id and not the phone one. Leslie took the time to get it all figured out and properly transferred.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.6
    (34 reviews)
    $$

    So, I'm new to this kind of thing. In all my years of owning a cell phone, I have NEVER cracked a…read morescreen... until the other day. Lol. My phone is old. I have a Google Pixel 6 Pro. They're already on version 9 or so now. Anyway, I took my phone out of the case to use my wireless charger at night, went to the bathroom, and left the phone on a slanted surface. PLOP! I knew it wasn't good. Surely, my phone had more cracks than a sidewalk (I promise I wanted that joke to land better, but I digress). Anywho, I called my carrier, and they put in a claim with Asurion. The claim charge was only $29, which will be added to my next billing statement. They referred me to uBreakiFix. I initially went to the Sugarland location, but they didn't have my screen in stock, so I ended up at the Pearland location. Upon first walking in, it gives off the vibe of a phone accessory store, but obviously, their bread and butter is fixing broken devices. They double-checked my claim, got me registered, put my phone in repair mode, and told me it would be done the same day. I thought that was fantastic since I was expecting a few days for the repair. I gave them my work cell number to call when it was ready, but I found myself in this odd situation: should I leave the area and come back later (I live about 25 minutes away), or just hang out nearby until they were done? I decided on the latter. I grabbed some lunch, ran a few quick errands, and BOOM -- the text came through that my device was ready! Honestly, it took them less than three hours. My phone looks BRAND NEW. Better than it did before it got cracked, honestly. I was really dreading getting a replacement phone or a brand-new one because I have so many apps that I'd have to set up again. I didn't have time for that hassle. This place was fast, friendly, had great customer service, and did an excellent job. Thank you for the incredible experience!

    I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.

    Compunet - itservices - Updated August 2026

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