We lost a phone and unfortunately didn't write down the passwords. our mistake but we are not…read moreyoung people. Anyway, salesperson happy to sell us an $800 phone and stuff we don't need but wouldn't assist with trying out a few passwords to see if they worked. said "three strikes you're out," "other people in the store to wait, no time to do it.". there were 2 other people in the store at the time and other staff. We continue to try to replicate the info on the phone. thanks a bunch customer service . you are useless.

We went to upgrade two phones. We wanted a specific model iPhone (16e smaller size) because we…read moredon't like carrying around a iPAD size phone. Salesperson tried talking us into changing our plan to save money. But we would have to add two "ghost lines" to our "new" plan. This is the point where the red flags started to show. He told us that he just came off a couple of days off and he would check with his manager to see if this "special" was still offered. I thought to myself this guy is going to come back with something like 'oh, that's no longer available' blah, blah, blah. Sure enough. He says "we can't offer the special in that model." But he can offer it on the laptop size iPhone 17. I felt like I was at a used car lot. He then went away again to check on something. This is when I told my wife that I'm leaving now and I'll be in the car. We left feeling so frustrated. Ghost Lines? why would any carrier want to give a customer a couple lines / phone numbers on there system that aren't even being used? This is a corporate owned store! we have been loyal customers of Verizon for almost 25 years.

Waited a an hour to swap out my modem. 9 people waiting. 1 employee eating with friends. Only 1…read moreperson working. Shame on you!!!!! And she was unhelpful

spoke with someone over the phone, wouldn't give me his name but he was completely unprofessional,…read moreunhelpful, and sounded uninterested in doing his job. terrible customer service.

They fixed my phone in less than five minutes. They charged me a very extremely reasonably priced…read moredeal and I could not be happier. They were pleasant and efficient as hell. If your phone is broken, go here. We had to drive in from Eastham which is 20 miles away, but it was worth it.

Don't go here. Worst repair experience. Had new screen installed on Tuesday. On Thursday the screen…read moreis blurred changing color not fully working. Instead of fixing it the owner wanted another $75 on top of the $159 I previously paid. He said the phone was damaged after telling me there was a crack in the screen. I did nothing to the phone except trust him to fix it. DO NOT GO HERE. PS. As per the owners response you can see he doesn't do good work, doesn't respect his customers and is a liar. I subsequently had the screen replaced again at a shop nearby. At that shop they found two mistakes done by Best Fix. Best Fix failed to reinstall a part he removed and ripped out a sensor that should have been more carefully removed and installed. I highly recommend you go to Mobile Device Medics - 217 Main St, Hyannis, MA 02601, United States. DO NOT GO TO BEST FIX. Bad workmanship and not trustworthy.

Great service always there to help you and gets straight to assisting you 10/10 service I…read moredefinitely recommend coming here for any phone problems or if your looking for a new phone.

Love Ella, she is very knowledgeable with her products and services. She is also very outgoing and…read moreprofessional. Highly recommend her services!

My iPhone was completely stuck in an update. I had to use the echo device to call. I described the…read moreproblem and Chris said bring it in. It is conveniently located on Main Street, Hyannis. He knew exactly how to fix the phone and said it would take an hour or so. He did say it would have be reset back to a new phone. No problem iPhones are easy enough to set up. I picked it up the next day, did a restore from iCloud and my phone is as good as new. Highly recommend. The big box store first appointment was four days later. If you was want personal, fast and expert service call Chris.

On vacation on the Cape and my phone became a brick. Couldn't access anything. Tried a hard shut…read moredown and reboot, no luck. We traveled the hour's drive to Hyannis from Wellfleet and so glad we did. Took the phone to Chris. Went out for a great cup of coffee right down the street at The Mariner. Within an hour, Chris got the job done and charged a reasonable fee for his expertise. Highly recommend!

I highly recommend A+ repairs to anyone in need of service on their device. AJ is efficient and…read moreextremely knowledgeable in this field. Very reasonable prices. GCamara

Best business here, always fixes the unlocks, and best screen repairs.read more

Very disappointed in the sales person who did not explain the plan he signed me up for without…read morefully explaining what I was obligated to pay. I went in trying to reduce my bill only to have it substantially increased with direct tv added on which I specifically said I do not need or want. It's terrible business practice. I will never go back to that store.

I was having a HOT SPOT issue and a mobile phone issue. Joe did the trick. He could have sold me…read moresometning I didn't need but he was honest and extremely helpful.

We were headed to the Cape for a week when the SIM card in my iPad wore out. I came to the store…read moreand Justin Riordan knew immediately what was wrong and was able to install a new one in minutes and had me on the road again. He didn't charge me for the service. Thank you Justin!

I went to this store with my mother to try to help her finally upgrade to a smartphone as a…read morebirthday present for her. The sales person helped us pick out a smartphone, and gave us good advice to lower her costs by dropping my father, who is also on the same account to a prepaid phone rate on his existing phone. We were happy as she would finally get a smart phone, but the monthly costs would be roughly the same because my fathers phone use became cheaper. After going through this for nearly an hour with the purchase of a new phone almost complete, the sales person realized he made a mistake and told us that my father's existing phone could not be changed to a prepaid rate because it was a push to talk phone. He informed us that it would now cost an extra $50 to get my father a new phone. He explained that it was a technical incompatibility issue, and that there was no other way to lower the rate of my father's existing phone. Because of this bait and switch, we immediately asked to speak with a manager, as we felt the new phone should be not cost us anything as: A. It was THEIR technical incompatibility issue, not OURS, B. It was a mistake by their sales person, so we should not pay the $50 penalty for their mistake. The manager said about the worst thing a employee could ever say to a customer. That they have no ability to help fix this unique circumstance, and that they cannot fix any mistakes that they made. Also that as a store they have no power to help with any unique customer service issue when it comes to pricing. That all pricing issues are locked by Verizon Corporate. As a customer of Verizon for 15 years, my mother was appalled and we walked out of the store with nothing. It was not about the $50 which she could easily afford, it was about the principle of doing nothing to help the customer after a bait in switch. So do not go here, They just admitted that they as a store have absolutely zero interest in customer service, and blame all of their issues on Verizon Corporate. In the end I do feel that the salesman made an honest mistake, I could see it in his facial expression, but afterwards no effort was made to fix the mistake.

This is the best place to have your phone fixed ! This man…read moreis amazing He was so courteous and so helpful! I called and then went to store he recognized my voice when I walked in ! He fixed the phone in 3 minutes for a great price! He really knows EVERYTHING about phones!!!!!!!!!! Thanks so much

So, I have used Cellairi before @ the Cape Cod Mall. As long…read moreas there is a glass screen on my device I'll continue as a customer. Consistently top notch service and quality. Anar is effortless in his ability to work, replace, and engage customers in the brisk amount of walk up business at this center aisle kiosk near the food court end . Very fair pricing and timely repairs. THANK YOU ANAR!