i love coming here because of the customer service and the young ladies at the front are so sweet i…read morebought a phone for me and my son at a very affordable price i would come here again

Im not a Karen at all Im a 16 year old girl worried about my family's safety. My mother went to…read more8067 Madison Ave Indianapolis, IN 46227 United States to get her new phone set up, there was something wrong with it and no one could really figure out what to do other than go back to the store and get it done, customer service told her she could get it done for free and so she went in and got it done, well after getting it done the lady in there told her it would be $25, my mom had explained to the lady working what customer service had said and this lady started cussing out my mother. When the other lady working asked what they we're going to do about the phone (that my mother bought at a different store, not at this store) she said they were going to keep it, my mom grabbed her phone and the lady proceeded to tell my mom that she couldn't do sh*t because they had her SIM card and she started waving it around in my mothers face and so my mom grabbed it. After my mother grabbed her SIM card the lady started calling someone and screaming about how my mom "hit her" and that they needed to "pull up" now. My mom is a 5'4 ft, 115 LBS, vegan, spiritual woman, she does not have a violent bone in her body. This lady then proceeded to tell my mom that they had all of her information and then listed that she had our home address, our phone number, and HER CHILDREN'S INFORMATION, and then told her she "had people". My mother began to exit the store and they began throwing things at her like pencils and really just everything they could get their hands on. As soon as my mom got into the car and dialed 911 they started getting out of the store and locked it up, so my mom drove away and they started following her. The police said there is nothing they can do because they didn't put their hands on my mother, but I truly think these women need to AT LEAST lose their jobs. Do not go to this location.

Very satisfied with the assistance I received with my new phone purchase. The gentleman carefully…read morelistened to my needs and recommended phones accordingly. I was even advised on a newer and more reasonably priced plan, taking advantage of some discounts available to me. He was also able to apply a discount to my phone purchase. He carefully applied my screen protector and the case I had picked out. He was also able to transfer everything from my old phone to the new one. Didn't rush me at all, which is great because I am older and somewhat tech challenged. Assured me to check everything and let him know when I was satisfied with the data transfer before wiping my old phone of all it's data. Thank you for that.

From the owner: Visit the T-Mobile store in Indianapolis and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3638 South East St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Super friendly and helpful, amazing customer service. He will make sure you are taken care of…read morebeyond expectations! Fast, and very efficient.

From the owner: We specialize in making your lives easier where we can. Whether it’s remote services to protect…read moreyour health, and keep you from having to leave the comfort and security of your home to installing the camera systems to help you feel safe being away from home.

These guys are great. A couple of weeks ago my computer couldn't be updated due to so much system…read morestorage. Overnight they removed everything and reinstalled the system features that came with the computer. And updated the operating system. Then today I thought I had downloaded a virus! Ugh! Ran over there with the lap top still open and they took care of it. Did it right then or no charge. (BTW, this isn't the first time they have fixed something w/o a charge.)

The people are very nice I took a tablet in they said it would be done in two to three business…read moredays dropped off on a Wednesday right after the store opened called on the following Monday . To check on it they didn't tell me they didn't do those repairs local it traveled down to Bloomington and was there a week it took me calling that sore and checking to get it done and back. Then I had got a lame excuse of a bad port so had to reorder a new one yeah ok don't believe that for a minute not the first bad review for that location. They did stand by the quoted price I will give them that. This is a beware your product will take a while unless it's a simple issue.

I understand this stores low rating. It starts at the top with the District manager who told me, "I…read moredon,t care how you were treated, I will ALWAYS side with my employees over a customer! " I came in to reactivate my service and I explained to the employee who was more interested in her cell phone then me the entire time that I'd already called customer service and she also just needed to the same. She went thru a bunch of unnecessary steps, including contacting her manager, all while texting back and forth on her phone the entirety of the visit. I.m so glad we were right under the stores camera when I mentioned I've done this job before and all you have to do is call customer service like I said! She,s totally racially profiling me cause I'm black k and have deeds. She looks at me like I just pulled out a gun on her. She jumps up and says , " you.re making me feel uncomfortable and I don't have to work with you." Then walks away and calls her district manager! If you're reading this stay away from this RACIST, BIGOTED, store. I've already contacted an attorney to see if I have a case. I asked the young Caucasian girl with years of overdue dental work her name and she covered up her tag so you couldn't,t see who she is! Do not shop here.,

Ok so the company itself isn't always deserving of this rating but the service at this particular…read morestore in Greenwood today was excellent. James helped me setup a new line on my account using an existing phone. He was friendly and engaging while we completed the paperwork and really patient explaining to me the final price as I misunderstood twice what the new total would be. The only caveat is next time if I need to go to the store I'll make an appointment. Didn't know I could do that and was lucky my wait was only 10 minutes or so.

HORRIBLE PLACE. DO NOT GO HERE AND GET SCAMMED. Ripped us off, drove 3 hours and backed out on the…read moredeal we had through text. Shut our phone off illegally and blamed it on speaking broken English

Got a great deal on a like new Google Pixel phone. Great local phone store with a knowledgeable…read morestaff.