I've been into this location quite a few times. When the iPhone 6s launched I came to this location…read moreand the staff was SO helpful. They didn't have the color or size I wanted when I initially went in that morning, but they told me to check back later that day because they expected another shipment. I was impatient and went to a couple other locations to see if anyone had what I was looking for and let me tell you, the customer service didn't compare to the customer service at this location. Cody, is the rep. that helped me buy my phone and he has also helped me the multiple times I've gone in. He's always been very helpful and patient with me. I wanted to buy a tempered glass for my phone, but they were out of stock of the one I wanted. He told me if I found one that he'd put it on my phone. I went to Best Buy, which is right behind this location, and they had the tempered glass I was looking for. Best Buy wanted to charge me to install the glass! I went back to Verizon and they did it for free! Even though I didn't buy it from them! I thought that was super awesome! I also have to mention that before I bought the new iPhone 6s, I had broken my phone. I was using an extremely old droid that used to be my brother's and it was extremely slow and wouldn't pick up 3G or LTE. When I took it into this location to see if they could help, they gave me the option to "borrow" an iPhone because I'm in the medical field and having a phone is extremely important for me. I had NO idea Verizon offered this. I was able to borrow the phone, with no charge really. It was in my bill, but then credited back once I returned the phone damage free. I love Verizon and love this location!

On June 4th 2026 I went to this location and signed up for Verizon Home Internet Service, as of…read moreJune 7th and upon speaking to several representatives, I still am having issues with buffing, not able to create an online account. I remember when Verizon was one of the best Phone and Internet services around. But that is questionable!!!!. I'm not a satisfied customer at the moment. Don't get me wrong the Staff at this location are very helpful and friendly it's just the when it comes to the Internet services. No five star review or no thumbs up for Verizon Home Internet.. Actually it's more like thumbs down

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

I hired him to set up my new computer. He did a great job on that and took the time to explain…read moreeverything. He even helped me understand a specific program that I was concerned about. He went out of his way to download a program and in doing so he saved me some money. Courteous and friendly throughout and a would hire him again without hesitation.

Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!

I was previously a tmobile customer for over 2 years. I decided i wanted to switch to Verizon…read morebecause I really wanted to get my daughter a gizmo gadget watch. She's not quite ready for a cell phone and I thought this was a good alternative. The shop is clearly very new as they didn't yet have the store fully stocked with tons if accessories of devices yet. However, i was immediately greeted with a smiling staff when I walked in. The team member who assisted me was super helpful and helped me stay within my budget on a new phone and plan. He was great at explaining everything and getting me switched over right there in the store. He also helped me set up my daughter's watch and the coordinating app for it on my phone. Prior to coming to this location I had first visited the Beech Grove location and lets just say the staff member there acted like he had better things to do then answer my questions about switching carriers. It was almost as if he didn't care if i switched to Verizon or not. He basically sat on his own phone as he spoke to me. Super unprofessional. Anyway I would highly recommend this location for any of your Verizon needs! Happy new Verizon customer here - not to mention my monthly bill with brand new phone and gizmo watch service is $10 cheaper now than I was paying at tmobile.

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

Customer service ‼ Extremely hard to even get customer service. Then they don't listen. They just…read morewant to sell you something. My service has been out here for days. I feel I should be compensated for it. It involves the work that I do at home. And every day I get a text message saying they're gonna work on it again today. We're getting a new type of Internet service put in here and trust me. I'm going to be changing. Xfinity has such poor customer service.‼

Normally I enjoy visiting Phone stores about as much as I like going to the bureau of motor…read morevehicles or going to the dentist. HOWEVER, I believe this little T mobile store in Beech Grove charged my mind ... I had a lot of trouble with my iPhone iCloud password and my service representative SAM went above and beyond to solve the issue. Her level of professionalism and patience is exemplary. This is definitely the store I'll be going to from now on. SAM you are the BEST ... and I had the opportunity to meet JOSH the store manager. JOSh is always thinking three thousand steps ahead to ensure everyone is receiving the best service and attention. He is also an outstanding artist ~ next time your in the store ask to see some of his art and it's always important to support your local artist. Long story short ~ we always feel like our world is over if something happens to our phones ~ and these two save lives everyday in the friendliest manner possible. Congratulations on the best store in the Universe. My guru in India always tells me "service to others is service to God" ... I love my guru and I love this store. ps thanks JOSH ~* I never thought I'd like a green phone but OMG I love it Hari Om and go visit JOSH and SAM THEY are simply THE BEST I'll include a photo of my new phone and the big blue cloud SAM helped me with and check out the new song by EMOTIONA and SWARM ~ ( synchronize ) : https://youtu.be/-ZND0WEkAB8

I have been so frustrated with my Sprint service and have been looking to switch. I walked into…read morethis store just to see what they could offer and to see how hard it would be to get everything switched over. Let me tell you, not hard at all! The sales reps were super nice and made it all very easy. Parker explained everything really well and answered all my questions. You can't beat the deals here. Right now you can pay for 2 lines and get a third free and a free Netflix subscription. It's a pretty great deal! I am so happy I stopped in here and am very excited to be switching from Sprint. Definitely recommend this location!!!

They were very disrespectful when i walked in, they were very rude and were staring at my like im…read moregonna take a phone.

The people in the store were generally nice, though it took several trips to get things…read morestraightened out. And even then I had charges that I had not agreed to. But corporate customer service is abysmal. They make it nearly impossible to speak to a human customer service rep. Computer prompts, AI voices, "and to better assist you I'll need a little more information", "we are experiencing unusually high call volumes", etc. Geez, if the phone company doesn't know when are the busy call times, who does?

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I had a great experience here. I saw they were well-reviewed so stopped by after work to see if…read morethey would make an appointment to try to replace my cracked screen on my iPhone 6sPlus. There was only about 15 minutes to closing. The young lady took a look and said sure. Then she offered to do it right then! At 6:00 she locked the door and then finished. The charge was half what I paid the first time and it was a quality replacement screen and the work was done right. I'm a fan and recommend them highly!

From the owner: When it comes to gadgets and gizmos, we love all things tech. one thing that you should not do is…read moreconfuse our passion for snobbery. We fix all electronic devices such as phones, tablets, PCs and even your gaming consoles. Whether you accidently dropped your iPhone from your pocket while boarding the bus or a train or your tablet took a painful journey in the toilet, you should not worry. We know exactly how it feels and can understand the traumatic experience you might be going through when you see your precious device being broken.