This was probably the cleanest store I have been to. The wait was a little long but worth it. Logan really did a good job listening to my needs and I will recommend this store to all my friends. Update: I went back in today and Logan was not available. A nice young man was able to answer my questions about my internet. Thank you! read more

Received excellent service from Shrise and Morgan. Thanks for going the extra mile to ensure that we had everything we needed!!!

I've been an AT&T customer for over 15 years. I currently have 5 lines for myself and my family. I've been getting more and more frustrated with them the last couple of years. I just tried to upgrade my son's IPhone for his birthday today. I needed to be able to take the new phone with me today as I will be out of town for a week. I first had to pay off the Next contract. Which I did. I promptly received an email saying it was paid off and eligible for upgrade. It wasn't until after they took my payment and had me wait 20 minutes when they told me it could take 24 hours to post to my account. For another 40 minutes they tried to get someone at Customer No Service to post the payment with no success. All the while I was staring out the window at the US Cellular store across the street. I decided to try myself with Customer No Service. Same result. I am currently at US Cellular as I write this. GOOD RIDDENS AT&T. I'm sure US Cellular will be more than happy to sell me 5 lines of service and 5 devices. Next goes DirecTV. read more

The lady on 10/1/18 was no help and rude. I went there the day before to switch and the person had a better attitude. I had issues with the iPhone password and we were unable to complete the sale. He had started the Port process and said it was on hold. I was told that I could still use the old carrier until the issue was resolved. The lady the next day told me there was nothing she could do and said was a problem I need to talk with apple. I told them I can't because my phone would not allow me to make calls or receive text and calls. read more

This is probably more of a review of ATT than the Janesville store itself. I went in to upgrade my Iphone 7 to an Iphone 11. After the process was done and paid for, I learned that my apps (more than 30) were not stored "in the cloud" and that I'd have to put them in once more, one by one by one. The first three took 30 minutes, and they (the apps) acted like they didn't know me at all. In the past, the whole transfer-of-apps thing was completed in the store in a timely manner. Also, some of my Iphone 7 apps are not accepted by the Iphone 11! What??? Am I really better off with my old glitchy Iphone 7 that only holds a charge for 6 hours, and whose memory is almost exhausted? Come on, I wanted to upgrade, and instead of making the process smooth, I was given a "customer service" number and left to my own devices. When I called, they were slow and ineffective. Point is, I should have walked out of the Janesville store a happy customer with a fully functioning phone. Instead, I was given a barely-functioning phone and charged a $55 "restocking fee" when I gave up and decided to turn in the Iphone 11 and go back to the glitchy Iphone 7, for now. Apple, you've lost a customer you've had since 2008. read more

is zero stars an option?!!! this company is so rude!! and you would be better off asking a 6 year old to help you!!! they are clueless!! and they didn't refund my money in full... instead charged my card again then returned a portion of the money to my card!!! do not waste your time in this store they are rude and no help what so ever!!! read more

Very poor customer service. I was ignored for 10 minutes while people who came in after me were helped. Best Buy has AT&T products and much better service. I'll go there from now on. read more