So fast on getting glasses. Good selection & options of frames. Super nice people & informative. Would definitely go back.

I loved going to Eyemart until today. I had to take back glasses that were not working for me. I got a pair of Michale Kors 2 weeks ago and they were too small. I got a different pair of Jubilee and and the dug into my nose. There were fine when I tried them on but when I got them the were not comfortable. Went back today for the 2nd time to do a return and the lady was very rude. Asked why I bought them if they didn't work in the first place. She said I shouldn't do this and won't do it again. Meaning no more returns. Jill and Crystal are the best workers they have. This woman has long black hair. I'm also developmentally disabled and have Asperger's syndrome. She was starting to scare me. It's not my fault they didn't work for me. I gave them my old glasses and told them to just put the new prescription back in them. We didn't get any kind of refund either. Jill had told me yesterday that she would call to see if the glasses worked out. If not she was gonna have me come back in. She was so sweet and understanding. Whoever this lady was today was a real b***h to my mom and I. Inexcusable. read more

The inventory of glasses and customer service was wonderful. Diane T helped me find a pair of prescription glasses and sunglasses, made great suggestions on brands, and assisted me through the process of getting my prescription from another provider. I couldn't have been happier with my visit to find a new pair of glasses from Eyemart! read more

I broke my eyeglasses and brought them in to see if they could be fixed. I was told at first that they could not, but was asked very politely by the clerk to wait while he checked with the lab tech. He returned and said give me 20 minutes and they should be fixed. When I returned, not only were they perfectly repaired, but as I pulled out my wallet, they said no charge. Wow! That is great customer service from a business I had never visited before. They will surely get business from me in the future. Thank You! read more

Dr. Webb is easily one of the nicest people I have met, and he is very serious about his trade. The front part however is another story. They are a train wreck of unprofessionalism. Please train these people properly read more

Called the Janesville WI location to make an appointment. Was asked if she could put me on hold while she got to a computer to make me an appointment. Sat on hold for 10 minutes so I hung up and went somewhere else. Doesn't take 10 minutes to get to a desk. read more

Update on prior experience - Ethan at the Janesville Eyemart worked me and they corrected all issues. I can say all the employees at the Janesville Store were awesome but Ethan was over the top perfect. He not only completely understood the issue he got it corrected immediately and I was able to walk out with the corrected pair. He also was able to correct the new pair that is coming in. I will definitely keep going to Eyemart with employees that go out of their way to help a customer. read more