Never had a bad experience. Staff is knowledgeable and gets you in and out quickly using a check in system. If you're having problems with your AT&T services or phones come here before anywhere else. read more

Very unorganized. While standing in line for ever there were 3 people in line with me who couldn't check in on their system the day before. Also when you make an appointment you should get help. Why are there appointments when it doesn't mean anything. The rude people working there should not take it out on the customers when they don't have enough help. We pay our bills so we should be able to have service. read more

cant seem to answer the phone all day. i have called 25+ times throughout the entire day and haven't been answered once.

AVOID this Store Forever!! Rude and Argumentative!! Especially the Manger named Lance. Would've like to dealt with the Manager, Chris. I have never been so let down, insulted for my intelligence before yesterday; except at this At&t location at 610 Wildwood in Jefferson City, MO. Now, I love the friendly and professional staff and manager at the At&t Store at Lake of the Ozarks location - I'll give them a Five star rating everyday! I've been an At&t loyal customer for over 15+ plus years with multiple types of service plans and to be treated like I was with the manager, Lance (who carries attitude!) should've never happened! I made 3 trips in the snow all lasting a couple of hours to resolve a simple "hot spot" issue and purchase. So Sad! S.F. read more

MOST TERRIBLE AT&T STORE EVER! The rep who was supposed to help me ("Derrick") lied to me, then lied to his supervisor ("Chris") about the lies he told! I was there simply to find out about getting my phone unlocked. Simple, right? Not here. These brain dead cretins not only didn't care that I am a very long-time AT&T customer, for several services, but were just plain RUDE and argumentative. AVOID THIS STORE!!! read more

Worst experience I have had at any business in my life. What the staff said would be a "20 minute wait--possibly a little bit longer" turned into an hour and half of watching other heated customers wait in the parking lot. Don't come here unless it's a last resort. read more

Please be aware of the store... Particularly a new young lady named Tee who claims to be the manager. I've never had issues with this store in the past, other than expected long wait times, but as we all know that is every phone store. Today, I went like I have a few times before to have a lifetime warranty screen protector installed on my phone. I've done this in the past as when they sell the product they say just bring it in if you need us to install a warranty item. I have done so multiple times without any issues and even brought pizza for all the employees one of those evenings as well. Anyone who knows me, knows I have led hundreds of people at any given moment in my former career and I am an extremely fair and open-minded person. I also demand respect, integrity and service from myself and everyone I have the pleasure of working with. After waiting our turn, the AT&T representative said he was nervous putting on a warranty screen because if he messed it up they might not be able to give us another one. I requested he check with his manager. He came back and said that if they messed it up we would be responsible to buy another one. I've never had this as a concern before from the store or any AT&T store... And I'm a nationwide military officer... After all, AT&T sold me all of my family's phones and screen protectors and cases along with the lifetime warranty and the promise to assist with installing those warranty items. Tee Clearly did not want to come and visit with us directly and when she finally did, she was extremely demeaning, sarcastic, argumentative almost to the point of being a bully... and obviously came out with the intent to run us out of the store. I never raised my voice but if I ever had an employee treat me the same way she treated us, I would fire them on the spot and that would be a good investment for the entire team and company. I often think to hit record on my phone so I can listen and prove exactly what transpired In certain situations. I like to try to see where I went wrong. I am not going to post Anything I captured with this conversation here. All of us no sarcasm and that was all we had from store manager Tee. It ended with her following us out into the parking lot and sarcastically telling us twice to have a nice day and drive safely in this wet weather... we were currently in the middle of a tornado warning... She went on to explain she didn't understand why I was upset with her because she told us to have a nice day... Extremely sarcastic. I hope AT&T invests in getting rid of Tee, or at minimum sending her to multiple training classes starting with the Golden Rule of business...Good luck if you're forced to use this store, but, I highly recommend the Osage beach AT&T store or the Columbia Missouri AT&T store. I will guarantee their customer service is better than Tee's. Adding to this... Went to Osage Beach store today. Never said a thing, just asked for assistance with installing a warranty screen protector. The manager jumped right on it and got it done. We told him the experience at Jefferson City store with Tee. He said they put them on all of the time, he would have replaced it with one off of the shelf had they messed it up and he'd never heard of an AT&T policy that if they mess up the installation the customer had to provide another warranty screen. That just confirms Tee's work ethic and loyalty to customers and AT&T. read more

My mom and I went to the store tonight to get new phones. Every single person we interacted with was wonderful. The staff was very helpful and friendly. Jesse helped us and he was wonderful. Dry patient and answered all of our questions! This man deserves a raise for sure. We ran into some challenges with software updates and Jesse started nearly two hours after close to help us. He is wonderful!! read more

What has happened to the great customer service that we have always received at this store?? Just had the worst experience. The new manager who calls herself "T" followed us into the parking lot and sarcastically told us twice to "have a nice day and safe drive in this wet weather." Wow. Treated with complete disrespect. All we were there for was to have a warranty screen protector put on. We have had this done many times before at this exact same store without any issue. Will not be back to this store until customer service is restored. read more

This place is not always packed but it is usually full of customers. I hate that they are so slow. To keep up with the people they need many more workers. It takes FOREVER to get someone to help you. What happens is you walk in the door and someone asks you your name and they put it in on an iPad and someone will come help you when their available. Even if the place isn't even that busy they still put your name in on the system and it takes a long time to get helped. Yes it's cool how they help people with the iPad and tvs and stuff but it's not worth the wait if your buying something. Just go and couple stores down to Best Buy. I will say that once you do get helped, they answer your questions and know a lot of things. If the store owner see's this, please fix these problems or at least try. It would make a better first impression on costumers. read more

I went to the store today to check on the cost for an upgrade to my iPhone. They wouldn't help me. They took my drivers license and my credit card to the back room for 15 minutes, but refused to help me saying they couldn't identify who I was. I had my account number and phone with me, but it didn't make any difference. I walked out. I have done business with this store for 10 years. My wife and daughter both purchased their phone from this store, but not anymore. read more

I went in this morning to get the new phone so I could give my daughter the one I currently have and I was helped on time. The lady I worked with, I don't think she said her name, but could be wrong. She was yawning the whole time and when she would ask me a question but only ask half of it, as if I was supposed to know what she was going to say next. She asked me what phone I wanted and I told her the iPhone 11 Pro. She asked what color, but didn't tell me what colors were available until I asked. She asked do I want to pay 30 months or... I say or what? Do you want to be able to upgrade early. No, I do not. She wasn't informative much on anything. I had to ask several questions to get her to tell me anything. She never asked me if I wanted insurance on the phone. Towards the end she was on her cell phone the whole time and if I had a question she finished her text first before answering mine. When the phone was done she said here are your receipts and you bag. She didn't ask if I had any questions or if I needed anything else. This is the 3rd time I have had issues with this location. This woman was not helpful or friendly. She was bored and it was made very clear by her attitude. read more

Worst service ever! Long wait - #2 on board for 30 min. Asked if wait on arrival and told just a few min. After waiting, told I had to show drivers license (nice to know BEFORE wait). Would accept nothing elsel-could have given account verification but not good enough. Made me wait 5 minutes more to verify they did not want my business. With the drive, wasted over an hour. Save time and go online - much nicer, no license needed, done in 5 minutes plus NO CHARGE! Avoid this store like the plague! read more