I came into cricket today with a headache of a problem I had no easem on my card because my nephew…read moredecided to have a little too much fun with my phone next thing I know I'm missing appointments calls and everything else traveling from Wi-Fi to Wi-Fi that was a girl's worst nightmare or in my case a guy and then my superheroes at the store were Caitlin and Megan and I totally recommend them they went above and beyond to fully make sure all my needs were completely met and exceeded I really think they should have a raise and should be honorably mentioned in like a staff meeting or like the employee of the month their manager should be proud of their performance and their tact and tenacity of their knowledge.

Great customer service at the Cricket wireless location on Missouri Blvd in Jefferson City MO. I…read morehad first called in and spoken with Laila, she was very professional and answered all my questions properly and with knowledge. I went into the store the next day and asked for her. I found out that Laila is the store manager and I was able to get service from Emily. I though oh no. Laila already knows everything I want and now this will be a mess. Fortunately I was wrong. Emily was also very knowledgeable and professional and she was able to get me all taken care of in a jiffy split. A great deal, crazy good service and half the price I was paying at AT&T. I'm a happy camper. Cricket, Cricket, Cricket.

The young man at Batteries Plus was wonderful. Great service and very fast service. Very reasonable…read moreprice for my 2 key fob batteries.

The first thing you will notice when you enter this store is their attention to you as the…read morecustomer! You are greeted by an associate as soon as the door opens; they make you feel like you are a priority and they are VERY knowledgeable. Their attention to customer satisfaction exceeded my expectations! We live in a remote area south of Rolla and I was in town doing some shopping when my iPhone died. Neal helped me with a new battery, screen saver and screen repair. It was very evident that he loves his job and he is very good at it. Wish one could experience this level of customer service and knowledge at more businesses. I would highly recommend this location for any of your battery or repair needs!

Replaced iPad screen quickly and expertly. Not cheap but worth it to get it done right. Excellent…read morecommunications.

He was super nice and fixed my screen while we went over to the mall! He also gave us a discount.read more

Very unorganized. While standing in line for ever there were 3 people in line with me who couldn't…read morecheck in on their system the day before. Also when you make an appointment you should get help. Why are there appointments when it doesn't mean anything. The rude people working there should not take it out on the customers when they don't have enough help. We pay our bills so we should be able to have service.

cant seem to answer the phone all day. i have called 25+ times throughout the entire day and…read morehaven't been answered once.

Michael at cricket at the mall is the bomb! He was multi tasking and helping multiple customers at…read moreonce! He was polite and professional! Speedy service!

Customer service is terrible when you are dealing with Kyle and Shawn in the Country Club store…read more First, Kyle tried pushing a plan on me that I did not want. Then my bill was insanely high and I inquired Kyle as to why it was so expensive. He said there was a $25 activation fee per line and taxes. I finished my purchase and still felt unsettled about the bill. When I got home I realized he did not give me my receipt. I called and asked if they could print me a receipt. I stopped by later in the day and picked up my very lengthy receipt, from a very kind clerk that I did not catch his name. When I got back home that evening there were several charges on my receipt for things that I did not ask for, request, or informed that I would be charged for. The additional charges totaled to $84. I went back to the store the next morning to address this issue. Landon, I believe was his name, was VERY respectful and helpful. He made Kyle come in from his break and make things right with me. Kyle gave me attitude and said that it's company policy and can't refund my money. I expressed once again I did not ask for a phone case, Cell Helmet Bundle(which I had no clue what it was until Landon explained it to me), or protection plan. He walked away from the counter and Landon called his manager, Shawn. I was informed that Shawn was going to call his boss to see how they can make things right. Shawn called Landon back and said he would be there in 2 minutes. When Shawn arrived at the store he was very rude to me. He said, "Let me get this straight you got two screen protectors and claim you didn't ask for them?" (Side note, we already had Lifeproof Fre cases that we're using on our phones. Therefore, why would I be purchasing screen protectors?) I replied, "No and you were helping me as well." He smarted off, "I was not helping you, Kyle was helping you." I stated, "Yes, you were helping me with the internet side, setting up my account online." He then agitatedly walks to the register and starts pulling cash out, goes to their office, and closes the door. He comes back out a few minutes later. Aggressively, sits my receipt, a stack of cash on the counter, says "Have a nice day!", and then walks back into the office. I asked Landon if this was the full refund for the charges that I didn't ask for? He kindly reassured me that it was. At this point I don't trust this store, so, I counted the cash in front of them. They did supply me the full refund. The only reason this store is getting 1 star is that yes they did refund me and I am thrilled to be saving money with Cricket.

I am filing this complaint due to misleading information, poor communication, and delays regarding…read morea refund for internet service equipment. I was initially told that true fiber-to-the-home internet service was available and would be installed at my residence. However, I was sent a cable modem instead of fiber equipment. Because I understand the difference between cable internet and fiber-to-the-home service, I contacted customer support before the installation appointment to confirm the correct service was being installed. During that call, I was reassured multiple times that fiber-to-the-home service would be installed and that the technician would arrive with the proper equipment. When the technician arrived the following day, he informed me that he did not perform fiber-to-the-home installations and did not have the ability to install the service I had been promised. Based on that information, I immediately canceled the installation. I was then told I would need to return the equipment before the refund process could begin. I returned the equipment within approximately one hour of cancellation. After returning the equipment, I was told the refund would be processed within 48 hours. It has now been over 96 hours, and after contacting customer service again, I was given conflicting information and told the refund would take an additional 3-4 days, with representatives stating there was nothing they could do to expedite the matter. My concerns are: - Misrepresentation of the type of internet service being offered - Inaccurate information provided by customer support - Poor coordination between customer service and field technicians - Delayed refund processing despite immediate equipment return

I live with my life partner on Laurwood Dr in Holt's Summit Missouri who has mediacom where we live…read moreand from what I've seen the only thing in my personal opinion that Mediacom succeeds in quite frankly is with providing their customers with the absolute worst quality Internet service ever with consistently unresolved issues of outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved as a direct result of the constant excuses and empty and meaningless promises made by mediacom customer service and support representatives on a seemingly regular and routine basis of any sign in sight whatsoever in the slightest bit of any actual fix and end to consistently unresolved issues of internet outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved

I went there for 39.99 a month router and I had it for one month after that it's been 80 a month…read moreand they say that they don't know who set me up with that so low but they can't change it now. I wait over an hour every time I need to talk to someone bc the two women who work their talk about their men they are with and Harry Potter instead of taking care of business. I also I asked for paper bills to be sent to my house and still have received zero paper bills after several months.

I recently was in the store on Missouri Boulevard in Jefferson City, Missouri. I purchased a plan…read moreand upgraded my iPhone 11 to an iPhone 14. I returned during the trial period of 15 days wanted to give every thing back and they advise me my iPhone 11 was gone forever and they could not retrieve it. This made the store associate so mad but he stated you can videotape me if you want but he said no no no just get out of my store. He then threaten to call the police on me. If I didn't leave . Another associate came out and tried to correct his very unprofessional behavior . When I asked why he was gonna call the police on me. He said you can't videotape in our store unless you have something good to say about it Customer service attempted to make things right but even they stated they can't get my phone back so now I must remain with this company, if I want a phone that works bummer

Kendra, John, and I believe his name was Chris were all awesome! All three of them went above and…read morebeyond to help us trade in phones and start four new lines. They also went above and beyond to make sure we saved as much money as possible and these days that really means a lot. We were in the store on Monday from 4:30 to 8. Give these three a raise! The store was super busy but we were still given 5 star service! We love our new phones and appreciate every thing you all did for us!! ‼

From the owner: Jefferson City's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google…read morePixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Jefferson City connected with top technology and expert guidance. Visit us today at 2015 Missouri Blvd for the newest smartphones, tablets, and accessories.