After a horrible experience at the Kenner Veterans Blvd. location, this place was a breath of fresh air. Chavely greeted me as soon as I walked in the door, and within ten minutes I had a new iPhone and accessories (along with two promotions that I didn't know about it). The manager was great too, offering information on AT&T fiber for the house (which I didn't get, but was offered). Overall, I highly recommend this location and Chavely. Very knowledgeable and friendly! read more

Came to this location looking for an upgrade.. the guys first words were "if you are looking for an iPhone 16 I don't have any" then I ask about a txt I got on my phone where it indicated a special promotion, he raised his voice and got real nasty explaining the promotion.. it took everything out of me to not Match his level of nasty attitude and I walked out.. I will not give my business to this kind of employees. read more

Chavely E. Ventura was my retail sales consultant and she was awesome I highly recommended anybody who is in need of services or have questions she made everything really understandable and she was super patient with me and really chill. Hope, if you're reading this, please give her a raise. She was awesome. And the other gentleman that was working with her was super helpful and I really appreciate ;if you're looking for help with your AT&T services check out the one in Kenner at West Esplanade at 819W Espanade Avenue suite F in Kenner. read more

Let me first state that the problems I encountered with AT&T were not created by the employees at this location, but their ability (or willingness) to help solve those problems can best be described as indifference. The store agents there will acknowledge and greet you even if they're with another customer which I think is great. However they're not given the autonomy to help troubleshoot any given issue without deferring to a store manager who is often busy, unavailable, or unwilling to help. On my last visit to this store I was helped by Hope who thankfully took the time to contact customer service on my behalf in an effort to resolve a complicated matter. At the time I was the only customer in the store yet the Manager on duty (Marissa) never acknowledged me nor offered to intervene. Instead, she continued doing inventory while keeping her back turned towards me. The low rating I'm giving this store is the result of three visits within 15 days. All of which left me feeling psychologically exhausted. read more

Went in to upgrade my phone. Surprisingly there was no wait when I walked in and I was seated with an associate right away. Oliver was extremely helpful and I was out of there in no time! He showed me a few tips on how to work my new iPhone (like how to survive without my beloved home button) and even applied my screen protector for me. It is because of his customer service that I will be back to this location whenever the need arises! read more

GREAT EXPERIENCE & GREAT ASSOCIATES!!! We needed to upgrade some of our company phones and came by this store. It is an Excellent Store!. The Associates are Super Friendly, Experienced, and Professional!. See Associate Precious for A+ support and help. read more

Just trying to help other Yelp users avoid an inconvenience. I would suggest going to the AT&T on Clearview instead of this one. I have came in with different people on multiple occasions over years of time and had the same results, I am finding employees are not well educated on how plans work and are also not very enthusiastic on finding solutions for their customers. read more

Avoid AT&T! Why? Get this, I made a payment at 6am and my service for both of my phones were disconnected at 12pm the same day! I go to call their 800 number and I get a recording only that says I need to pay $40 reconnect fee on top of my next bill. Basically I paid $151 and don't have cell phone service. I made 4 phone calls from a different phone to try and get the issue resolved. All I hear is our computer will not let us change anything now. Worse cell phone provider out there period. I will be contacting an attorney regarding this one. I recommend Verizon, Boost Mobile, Virgin Mobile much better plans and they go over the top to please their customers. read more

Well when I walked in and checked in and saw this was a 1 star location I figured it would be bad but I was going to give them a chance . So we had an appointment for 630 so we walk in and a guy greets us and ask us what can they help us with and we tell them we had an appointment for 630 and he was like ok Devin will help y'all, well let's just start on Devin lol he must of been drained of all of his energy bc he seemed to be either drained or loaded be he was so not into being at work , so we came in because our family is on a plan together well the owners of the plan live in ky and we live here in new Orleans well we tell them we got these phones and we need to activate them and we did this deal the 650 switch well all the workers look at us like we dumb , how do u not know ur own promotions so they are like ok u have to turn ur phones in and I was like well I think my phone is not in contract any more is there a way for you to check and he was like no . Every time we had a question it was like we couldn't get a full complete answer to understand what we were misunderstanding . So we call my husbands dad who owns the account to make sure I wasn't giving my phone I own to these att ppl . So he starts my husband activation which is just what we could of done at home but his Mother had said we had to go in for this promotion but they also had a pleasant experience at their store so then when it comes to setting up the phones I asked the guy if he they can put any of our info on to our new phones he said no , instead of saying well I'm going to assist you with iCloud back up he said no , the way my mother in law informed me that they would do all the transferring of my info there because they did that for her but no he just turned iCloud on for us and then when setting up phone he was very unhelpful like very disconnected and acted like we were dumb and we should of known this process the whole time , so then he tells us that we get a 250 dollar store credit for trading in my husbands phone so we are like ok is this a gift card and the guy was like no and said it like we were dumb and we were like ok how does it work , he says you have to use it now , I was like ok so if we don't use it today we loose it and he's like no u have to use it or u can't leave with the new phones . I'm like so your saying we can't leave with out spending this gift card and so I guess another worker could see we were getting aggravated so she walked up and aggravated me even more asking me if we wanted to come back tomorrow be at that time we were trying to get one of our phones up and running so we could call my father in law to make sure this is what was suppose to be happening . So she's like I see ur confused and needing to talk to ur family member maybe we can erase all this and come back tomorrow ! I was like oh no! We just sat here and went through this shitty customer service I am not coming back tomorrow ! I was like why we can't wait and she was like oh yea u can but and she repeated her self I was like No we are going to wait so we then find out we can't use it pay the bill it has to be on merchandise , ha which everything we asked for they were out of . So basically ur forcing me to spend my money for selling you my phone on junk in your store whatever . So we picked out some cases and a Bluetooth speaker and the manager helped us with that our sales associate kinda gave up and I think from the looks of it started doing some work on his own phone wit another employee so we had 250 dollars to spend and it was hard picking out stuff on the little they had , we even asked them we'll can I order an I watch in the color we want and use the store credit , no !!! This store is a hole of no !!!! The manager was nice but everyone else needs to learn that this is they job and they need to learn to love it or get the f out . So basically I'll never be back to this store ha if It was up to me I'd go back to. Verizon bc I fear my upcoming time with this company read more

Was a little worried by the ratings but they gave really good service today. We were greeted at the door and only waited about 10 minute to see a rep. The rep was great! She was friendly and helpful. Had all the info and didn't try to upsell me at every turn. THAT was very much appreciated. I hate it when i get a sales pitch the whole way through, but she was all about getting my business done as well and as speedy as possible. We were in and out of the store in about 30 minutes. Great experience!! read more

I have never been lied to as much as these guys did. Promised unlimited data at no extra charge because I am a direct TV subscriber, WRONG! Got first bill, called customer service and told "sure it's $200 more per month". I work for a partnering company and was promised a 20% discount by sales person and manager. Again, customer service regrets to inform me I was provided inaccurate information. Nice way of saying we lied to you again. Run don't walk to Verizon. read more

My mom and I went in for questions about changes to their data plan. Our plan was grandfathered in, and their newest minimal plan seemed to be cheaper. We were told that these were new prices and nothing was promotional. Thank you for clearing our questions up! Also thank you for helping my mom with her account problem after someone messed it up a few years ago. read more

USELESS! If these employees had an hour of training total, that would be alot! No one here knows what they are talking about. Every time I have a billing question, I get a different amount that is due, and every time I question it all I get is a "I don't know, that's all I can do". Get some more useful people in here, this is why I switched to Verizon! This location needs to hire more competent people, it does not take 3 employees to help ONE customer! read more

Upon enter the building everyone looked up to see a black male standing in the door. I walked through the store and ended up in the rear at the kiosk. No one addressed me with a hello or asked if I needed assistance. The manager walked to the desk next to the kiosk, stood there and watched me as I made a payment. I purposely appeared confused as if I didn't know how you use the machine but not once did he offer to help. Once I was finished he turned his head as I walked away. Now my initial purpose was to get a case for my new phone but I refused to spend a dime where I can't even be addressed with a simple "welcome to AT&T." I've never felt so disregarded, disrespected and devalued at an AT&T store ever! I won't be returning... I think they need a lesson in competence, sensitivity and curtesy. read more

TERRIBLE service! I saw several people walk out while I was waiting. I waited 15 minutes before anyone even acknowledged me. They had several employees present but only 2 of them actually helping customers. The manager was rude and did not do a good job representing this company. I was strongly suggest going to another store. read more

Terrible customer service! I saw several people leave the store while I was there and I ended up following. This store needs a major change if they want to stay in business. read more