Literally switched to Verizon because of how bad their customer service was. Just awful.read more

The thing we wanted was to convert a prepaid phone number to a postpaid. We had gone to the AT&T on…read moreClearview and were told they couldn't do it. Called customer support and was told the only way to convert to postpaid was in store. So this time we called ahead to the Veterans store. They said it's possible. When we first got here, the place was very busy and we had to wait a while. That's not too big of a problem. They were nice about walk ins. When our turn came, we explained our situation and at first the person said they couldn't do it or didn't know how. At that point we literally were tempted to leave our carrier AT&T for good cuz of the discrepancy between what we were told in store versus customer support. But someone went back and asked and Ms. Carla Stamps came out and said she could help us. All of the issues were handled by her with no problem. She was generous and helpful and we are very thankful for the help. Someone should give her a raise because AT&T almost lost a customer if not for Carla.

Pretty sure if I was 20 minutes late for an appointment I'd no longer have one. Condescending and…read moresnarky intake person. No way to know how or where to check in. That said, when a tech did arrive to help me, she was fantastic. She understood my issues (I had a list), stuck with me, and patiently fixed most of them.

Long wait times after scheduled appointment during weekday hours. Dismissive sales reps since I…read morewasn't an actual sale. Once I saw someone I was told the iPhone 16 battery I came in to replace wasn't even in stock so it was a waste of my time and resources. I love Apple and will continue buying their products, but not in a way that adds commission of this staff at this location.

My wife dropped her phone over the weekend and cracked the screen so I looked around on Yelp and…read morefound this place. The owner was very helpful responding to my questions on Yelp. The tech working today, Ethan, did a great job repairing the phone. He gave my wife excellent customer service and had her phone fixed in a timely fashion. I will definitely return here for any future cellphone repair needs!

The store was clean and modern, the staff was friendly, and the iPhone cracked screen repair was…read moredone the same day. BUT....there was a critical problem with the process. They failed to tell me that they were replacing the screen with an aftermarket, non-Apple screen. They didn't explain that there was an option, any difference between the 2 products, what an official screen would cost - nothing. I got home and immediately noticed the colors looked off and did the research to understand what they had sold me. When I called they essentially said they "figured I'd want the cheaper option." It's clearly an inferior screen with noticeably worse lighting, everything is super bright and cool. To make matters worse, I then learned the Apple Store offers the screen replacement with an official screen for the same price they charged me for the 3rd party screen. I guess shame on me for not doing the research in advance, but maybe don't assume everyone knows what the hell an aftermarket screen is. Their response was essentially "sorry", and their corporate support was a notch above useless. Buyer beware.

Tae is amazing... My phone broke and she took care of everything, so quickly.And was so nice.Yall…read moreneed to keep her around for a long time.i will definitely go back to see her

This place should be shut down, no one wants to work. I went here with my parents to buy two new…read morephones and we weren't greeted, the workers practically looked at us if they weren't on the clock and we were interrupting their hang-out time. There was a lot of horse playing and laughter. Very disappointing!

I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

I would like to leave a review for the Verizon employee Vaughn that guided me through receiving my…read morenew phone yesterday. He was extremely helpful and personable. He stayed with me through the whole process of getting my phone transferred to a new plan while also transferring my old phone information to my new phone, which was a very long process! I'm grateful for his help and great customer service.

Hamza was amazing, friendly and efficient. Store is cleans organized. Highly recommend!read more

From the owner: A One Wireless offers fast, same-day phone, tablet, laptop, console, and smartwatch repairs with…read morefree diagnostics. Most repairs are completed the same day, and many screen repairs take as little as 20 minutes. We also buy, sell, and trade unlocked phones, iPads, MacBooks, and more—plus carry cases, chargers, and accessories. Visit us for affordable, professional tech repair you can trust.

Verizon sold me internet (which is the worse service I've ever had) by door to door salesman…read more because im 55 years old he said the 55$ price would be 35$/month and because I'm on disability it would be free for first 6 months then 35$. I sent them my debit card that my monthly SSDI money is deposited on and I sent them the paperwork with my name and all info from social security office and they will not stop charging me 55$/months I can't get anyone to change it or refund. they are scamers and false advertisers. I'd love to file a class action lawsuit against them. last year my wife paid for the newest 2024 iPad Pro and they sent her a 2023 older model and will not refund or take a return or just switch out for the one she paid for. all illegal and nothing can be done without taking them to court which is not worth it for these two things alone. if Verizon has ripped anyone else off and would like to file lawsuit, it's only worth it to file a class action which takes a minimum of 6 cases or maybe it's 10. its not many people but it the only way to suit for millions of dollars. My name is Scott Coates. FB messenger is best way to contact. I'm the Scott with construction hard hat with 5 other workers all of us standing on scooters in china town SF ,CA.

We drove all the way out to this location just to have terrible service. We were told to dial a…read morenumber to solve our issue "they don't do it in store." Dialed the number and it was disconnected. Zero stars.

Been there a few times. So attentive and knowledgeable. I know if I go there, they will be able…read moreto fix quickly and easily (at least for them). They are the first place I think of going; of course, I don't have the latest and greatest phone, but that's all right with me. What I do have they fix in no time.

Fast service. Had it done before promised. Less than 30 minutes to replace an iPad glass screen.read more