Buyer beware, They will say anything to get you to sign with them. Kristina told me the phones for my kids would be free with a 36 month contract. It turns out that was a lie just to get me to switch from t-mobile. Now I'm paying for these phones. Be sure you get everything in writing there at the store, instead of them telling you they will email it, which never shows up in your inbox. I have a long fight ahead of me I'm sure but not going to stand for these deceptive practices. The store is owned by prime communication, its a reseller so if the lie to you about the promotions so you sign with them AT&T will not help you resolve it. They will tell you that you have to deal with the store which the store will not and just lie. Prime Communications will respond to reviews and say to email them to resolve issue but they will not email you back. I'm still waiting for a phone call from a district manager or a email response for prime communications. read more

Once I walked in they greet me very well , and they were very nice ( josh ) is A very good guy he will get u what ever u need stop by and try there service ask for josh read more

DO NOT GO TO THIS STORE! Josh scammed me back in April and I've been fighting ever since. I went in to upgrade my son's phone. He assured me he could lower my bill (that I was fine with before walking into this store) and I'm now paying almost double what I was. I have contacted Josh no less than 6 times in the past several months to fix the issue and he just lies to me, claiming that it's AT&T that messed up my bill, not him, and that they're not doing their part. Last I had contact with him was three weeks ago and he said I'll call you later this evening to let you know what we need to do. I'm still waiting for that phone call. There are so many unauthorized changes to my account. read more

If I could give zero stars for this store I would! Horrible customer service at my expense every month. They lost my $800 trade in phone and can't find it. Every month I am over charged and I spend hours on the phone trying to explain why I need my monthly credit. They say they have fixed the issue then the next month the same issue on the auto draft. Clueless and useless. Don't waste your time. The employee is Josh and he is the worst! read more

I had the unpleasant opportunity to try and work with your ATT personnel, Ashley at your 2945 Gulf Freeway South, Ste. B, League City, TX 77573 281-337-2600. She was very unhelpful, actually short with her support and answers to any questions and seemed irritated and distracted during my visit. Actually on several occasions unable to even solve the problem. Seemed to busy to be at work. read more

This is the worst store i've ever been to and I can't believe their Internet is down in their own store that's so bad I can't even buy my new phone I was getting that sucks read more

I was an AT&T customer for 15 years. They published a new policy in July 2019 that they will no longer pro-rate bills upon discontinuation of service. I discontinued my service 4 days into a new billing cycle in October and was told I would receive a credit ($300) for the remainder of the month. When the credit had not yet been issued in December, I went into the store to inquire. I was told the "charges were valid" and that no credit would be refunded. This is a warning to all current customers - DO NOT discontinue your service in the middle of a billing cycle - you will NOT get your money back. I will NEVER use AT&T again. read more

I walked in and was immediately greeted by one of the employees (I believe her name was Briana). I needed a new phone so I decided to go to this one because I hear great things from it all the time. Briana immediately helped me and I decided to buy an iPhone and I LOVE IT, I'm so glad I got rid of my android. This store has great service, and I recommend her she's the best. read more

I dealt with Kadra, and she was amazing. She helped me with any questions I had along with the device I was looking at. She's very knowledgable and friendly with a great sense of customer service skills. Awesome location!!! read more