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    AT&T Store

    2.3 (9 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated over 3 months ago

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    Verizon

    Verizon

    2.0
    (24 reviews)
    0.2 mi
    $$

    If they disconnected my phone, then I'd be like U2, with No Line On The Verizon…read more I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store.

    This is a corporate store, meaning that if you are a Verizon customer and you place orders through…read morethe company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high.

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    Verizon
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    T-Mobile

    T-Mobile

    2.5
    (13 reviews)
    0.3 mi
    $$
    Virtual estimates
    Shipping

    I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

    Everytime I have to come into this store it has not been a great experience. Customer service is…read morenot as friendly as other stores. Latest issue was waiting over 40 mins for a replacement protector screen for my phone. Get them free with the 360° plan. Well, they where out. No biggie Said they would order it and I would get it in the mail. They ordered the wrong one. Had to wait another hour to go back to store for them to order the right screen. It is always something with this store and bad service. Would be different if they were more friendly.

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    AT&T Store - mobilephones - Updated June 2026

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