I called to get information on purchasing a new device. From the time the young man picked up the phone until I got off the phone with him. He was extremely rude and unprofessional in his tone and answering my questions. finally decided to walk into the physical location that was an even worse experience. All the staff are truly nonchalant and very unprofessional!!!! stop hiring these young people that have no manners or actually care about their job. read more

Horrible costumer service, employees seemed annoyed and if they didn't wanted to work. came in with a simple questions and treated me as if I was dumb. Would not recommend read more

Worst retail experience ever. Extremely misleading sales pitch leaves you with zero understanding of your bill or changes they make to your account. I specifically said I don't want the NEXT plan on my phones and guess what's on my bill? Yup, you guessed it, NEXT. Went in a few days later to clear up the account and they said it wasn't on my account. I must be blind and not out the $20 I just paid for the plan. Silly me. Buyer beware. They will convince you that you are getting the "best deal" they offer but when you return to make changes, "I'm sorry there's nothing I can do". Restocking fees are company policy. So is misleading customers. Do yourself a favor and DO NOT shop here for anything. Heed my warning. I will never be back to this location for anything and I can assure you once my contract is up with AT&T, I will be changing carriers. read more

where do I even start, well for a starter two of the employees that we're assisting us stole 135 that we payed and tried to acuse us of not paying but when the manager caught them the manager said that he/she were disappointed in them and that he/she had to pay out of his or her pocket. read more

very unclear with charges and fees. please read everything and asks detailed questions or just purchase online where you can get clear answers. read more

I was surprised at the critical reviews for this store. My recent experience, involving a balky I-phone (tough with all the Apple Stores closed), was very pleasant. Had to wait for a bit for my turn. They do seem badly understaffed. But the service person was very helpful in tackling my problem and, when several efforts failed to resolve my problem, admitted defeat. He did not press me to purchase anything new and suggested a couple of avenues I could pursue. So, I would not hesitate to bring my business back here! read more

Fast. Easy and Friendly is how I would describe Cee Cee's customer service! Everytime I've come to this location it's been great! Thank you to everyone who works at this location for always helping us with our phones and service needs! read more

Nice, informed, and professional staff. The deals here are great, the selection is excellent, and there are seasonal deals which can't be beat (esp. if you have a trade in). For instance, if you want the newest Google Android device such as the Samsung Galaxy S4, just take in your used smart phone (less than 3 years old and in at least semi-good condition and get $100 off your new purchase. So doing a little math, the SGS4 can be purchased for $100 with qualifying upgrade status and 2 year contract. That's the best price i've found so far for a pretty kick a$$ phone. On top of that, they apparently allow you to combine deals. So for example, they are currently selling the Samsung Galaxy Tab 2 to all SGS4 buyers for $200. Bring in a used tablet like a Samsung Galaxy Tab 2 7 inch or an iPad, and get $100+ off. Not bad.. not bad at all. Anyway, I want to give +1 star for the courteous, kind, knowledgeable, and professional staff, +1 for the organized store, +1 for the prices, +1 for selection, and +1 for the deals and flexibility. Apparently, they can also handle any U-Verse inquiries and needs. +1 I will most likely be getting my next phone from them. 6 stars rounded down makes it a 5. Yes it does friends. Well done AT&T! p.s. have a positive day. read more

AT&T Store - Store front - Mobile Phones Near Me - Lawrenceville, Georgia

Shantel was amazing and helpful. She help me with upgrade and transfer I would definitely go back because of her!

Jessie Cleaves will sale you a bill of goods. He comes off as a guy who cares and knows his stuff. I'm not usually fooled, but he got me. Came into the store a week before Christmas to buy a phone for my daughter and add 2 lines to my plan. I already had one line for myself with 9 GB of service and needed to upgrade to an UNLIMITED plan now that I would have a total of three lines with two teenagers. He proceeded to 'advise' me that each line for unlimited would be $25 per line for a total of $75 + applicable taxes, insurance for 2 of the phones ($30) and phone lease payments ($43). Approximately a week or so after I gave the phone to the kids for Christmas, I began receiving messages that I've gone over my data plan. How? Jessie set me up on an unlimited plan, right? Wrong. I was still on the original 9 GB plan with the 3 lines and as I already knew my kids were blowing up the data. I call customer service to see what's going on and find out that not only did my plan not change, there's somehow a 4th line on my account too?!?!?!? Long story short, I made 4 calls to customer service trying to get my plan corrected and am paying way more than Jessie Cleaves initially quoted me. I agreed to disagree with the amount I'm paying with AT&T and decided to go to the store to inquire with Jessie about what he told me. As I explained to him what he told me, he interrupted me each time I tried to make a point to tell me, 'No, that's not what I said. I told you ____. We record all conversations.' He was defensive and dismissive of anything I was telling him. Jessie Cleaves, I had one conversation with you. You've had hundreds of customers with hundreds of different conversations. How can you remember what specifically you told me? Especially when it wasn't the truth? I didn't make a scene and only asked to speak to the store manager, which I'm waiting on now. He tried to explain himself further after I asked to speak to the manager, but I refused to speak to him after he dismissed me initially. I'm not leaving AT&T, I've been with them since the cellular one days, but this lying for commission has to stop. I wouldn't have walked away from the sale if he gave me the true price. I needed the lines for my kids. Just wish I was told the truth. Beware of working with Jessie Cleaves. Hope he sees this and changes how he deals with customers. EDIT: I was told by Jessie that the store manager was in interviews and I would be seen within an hour. An hour and 15 minutes passed (all while Jessie was in the store) and I asked another associate where the manager was as I've been waiting over an hour. He replied that the manager left, he was the short guy who walked out the store a few minutes ago. So unbeknownst to me, the manager walked right out of the store while I'm sitting down and Jessie didn't say a word as he walked out. I turned as asked Jessie why he let the manager leave without addressing me. His response? 'I told him twice. It's not my fault he left.' I could've made a scene, but I kept my cool. I've since sent a corporate complaint on Jessie and am awaiting a response. read more

Don't waste your time with this store. Walked in, stood there for 20 min(actually 20min, I started timing it). The two employees didn't say one word the entire time. They were both with customers, the second person showed up after the first went to the back to get him. A different guy walked in to pay his bill but needed change, they got right to him. Didn't say a word to me. I'll stay with Verizon. read more

Not sure if severely understaffed or simply inefficient. We came in for a new SIM card, nothing fancy. It took nearly an HOUR before we were serviced, even though we were just second in line on the walk-in list. Once we actually sat down, the process took less than 5 minutes. Would be nice if all the staff had access to simple tasks like these to prevent unreasonable wait times. read more

I wish you could give negative stars. I got an iphone 12 here in August because they were having a promotion and I could get one half price. I didn't really want a 12 but that was too good of s price to pass up. Turns out I have the wrong plan to get the promotion but on my three previous visits to correct my bill no one ever said that. Now I have been told by the extremely rude employee "there's nothing I can do for you." Do NOT patronize this business. They are at best idiots and at worse liars. Worst business ever!! read more

I am so happy to have worked with Nikki and Josie! Today started rough. I had a issue with my account. I was on the phone with a representative for over an hour. The representative did not resolve my problem. I decided to go to the Collins hill store doe help. The staff was very pleasant and helpful! They were able to resolve my issue. Awesome customer service!!! Thank you all!!! read more

*I been in worse places* can become as a complement for this store, I haven't step a single foot there yet and their customer service tru the phone it's awful. Hopefully not everyone there end's up with the same attitude. read more

If you love great customer service...this is NOT the place for you! This place is great for wasting your time when you have no plans at all that day with the extreme waiting period they offer you. Though they have 4 sales rep in the store, they offer each individual who walks in an hour wait period before they approach you. How awesome is that!? They give you an hour to sit in their comfy sitting area and/or to look around the store. Even though you know what you want already, they will still give you an hour to think it over. What kind souls they are. Have plans for later that day? Be looking to push it back to a later time if you come to this AT&T. Want to be late to a date that you didn't want to go in the first place or late to work? This AT&T offers great services in making you late! So next time you are looking for an excuse to be late to something, come to this AT&T. They will grant your wish in making you late. Sales rep at AT&T at Collins Hill area, great job in testing out how comfy your seating area is. Though it is comfy, it does not make up for the lack of customer service you provided. read more

Horrible experience. Long time waiting while manager stood around (apparently thinking that his rank was above helping customers). Rude service, and generally went out of their way to not help. I've had a much better experience at the Mall of Georgia store in the past, recommend that one over this location. read more

As the telecommunications companies merge and grow, they pursue increasing profits more and more vigorously. In order to increase their ROI, they have begun to discontinue service in low density rural areas. I live in Buckhead Ga. (the town not the suburb). The previous owner had AT&T internet service, as do many of my neighbors. They will not connect me saying they have "Capped" their capacity in this area. That means they will not increase capacity, nor will they allow me to share in the existing capacity even though the previous owner had the service. I have filed complaints with the Better Business Bureau, The Georgia Public Service Commission and the FCC. As of today, nothing has changed, Every time I file a complaint, the Carrier writes me a letter and basically says "Tough". I guess even though they are taking money from the government to improve service to rural areas, it actually results in decreasing service for us, larger salaries for their employees, and those of us living in the rural areas are just out of luck. I pay the taxes, and they (AT&T) enjoy both the larger salaries and the access to Telecommunications. Don't take my word for the salary increases, check it out for yourself. http://www1.salary.com/AT-T-INC-Executive-Salaries.html read more

The first time I went it was very crowed I waited 45 minutes because all the sales people were busy. Didn't feel great about the experience but I went back the next day and had a great experience with Chimar. He helped me get lower my payments on my current plans and I was able to get an Apple Watch with the savings. I was very impressed with the customer service and would highly recommend this store. read more

I came in with my dad. We both wanted the new iPhone 6. We worked with Gustavo and he was great at explaining how everything works. We both upgraded and were very happy with our service. Thank you Gus! Would def come back if needed. read more

Mr. Ducasse made AT&T appear to value their customers. Stopped by the Corporate AT&T Store location to get my AT&T phone unlocked because att.com/unlockdevice was inoperable for weeks. Mr. Ducasse called AT&T Headquarters, to no avail, yet he persisted until my phone was unlocked. He is the epitome of a company representative going above and beyond to assist a customer. The bureaucracy he faced was discouraging. I'm thankful he enjoyed solving problems. He made AT&T appear to actually care about the customer and not just the customer's money. I hate AT&T, but admire the professionalism of Mr. Ducasse. During this entire transaction - Mr. Ducasse remained positive and undeterred. I'm not given to exaggeration, so when I tell you he represented AT&T well - he represented AT&T better than they represented themselves. Corporate leadership should get out of their ivory tower and hit the street and observe how their Retail Sales Consultants are actually solving tough challenges despite the poor ineffective solutions offered by AT&T telephone customer representatives. read more

Very , very sorry customer service. Arrived at store 5 minutes to close. They had the open sign up. The sales rep ran to the back of the store when he saw me coming and sent another rep to the door to say "we're closed" smh lol read more

We went in to upgrade my kids phone. While the sales person was handling that the manager came over and started high pressure selling us direct tv and u verse. I told him we did not want it. He just kept on. He went back and told my wife that we would save $80 per month. He said nothing about the reduced services that went with this. He also told us that internet would be fiber ran all the way to our house. So we would have constant speed with no sharing of bandwidth. Not true. Technician told me they do not do that nearest fiber is a mile away. He convinced my wife when telling her that we could try it for 14 days and if we did not like it no penalty. So after a couple days we decided that we like charter better. Faster internet and tv us better also. I called to cancel. They cancelled the internet But want $480 in early termination fees for direct tv. Looks like I fell for a scam. ATT told me they would get a manager to review this and decide weather or not to waive he fee. This is complete fraud. I have had phones with them for years and now this is the way they treat me over a sub par company like direct tv. Stay away from this scam. I need a good lawyer. read more

I went into the store to get a new phone. I had to go back three times in order to get any customer service. The manager there Jared is very unprofessional rude and has absolutely zero customer service skills. I would not recommend anyone to go to this location. read more

If there was a lower rating I'd use it. I went in this store location to disconnect service for my father who was in intensive care and would no longer be living on his own so I needed to close/disconnect his DirectTV service. I brought my father's Power of Attorney along with my picture ID authorizing me to take care of his financial arrangements as per instructions I received from the DirectTV rep I spoke with earlier. This store manage at the Coillins Hill location went out of his way to be the most discourteous and RUDE person, he refused to close the account because I had the audacity to ask for my PoA back after he and his co-worker had the document for well over 5 minutes perusing it flipping from page to page, when all they needed to do was read the first page and last with his signature. Stay away from DirectTV and this store location. DirectTV should consider retraining or replacing the store manager at this location! read more