I received great service. I traded in for a free iPhone 15 and upgraded to 256 gb for just $7 more…read moreon my bill. My bill went down overall and I used to have an iPhone 13 with 256 gb. The staff was very helpful and able to have a great conversation while waiting for the transferring process. I also bought a phone case and screen protector with her recommendation and told me to keep cases and receipt for lifetime warranty for the accessories. Service was quick and not rushed at all thanks to the full staffing helping customers that are not in line waiting long. Thank you Verizon of Madison for the helpful service!

I Gotta say I love the store is appointment only I hope they keep this forever it makes it easy to…read moreget what I need done as I can just schedule appointment through my phone

I am very disappointed with this store. I just want to remind all customers: Please do not believe…read morewhat they say when you come here. Ask them for as many copies of all receipts, documents, photos, etc. as you can, so as to prove your purchase, then save them forever. When I was doing Trade-in, their manager "Mr. J" (first name initial) took away my old phone, and their staff gave me a new one. However, this was not done correctly. Three months later, I checked my email and found the problem by accident. They have turned my trade-in service into a phone installment service. I have no idea why or how they did this. While communicating with them, the manager "Mr. J" was very deceptive, saying that I didn't have a receipt to prove that it was Trade-in and handed over the phone to them. Then, when I found the "receipt" I asked them for at the time, they told me it wasn't a receipt. However, the title "Premium Device Trade-in Offer" (see the picture) was clearly there. I asked them to check again the records of the recovered phones received, but Mr. J said they don't have any records. I asked manager Mr. J to pull up the CCTV footage on the day I traded in the phone. He said they did not have. I then asked how to solve this problem which he replied, "I have no idea! I don't know". I asked to cancel my service, to which he said "you cannot cancel it". After that, I contacted AT&T customer service and asked them to find the record of my old phone based on the IMEI number. They FOUND IT IN THEIR WAREHOUSE. I don't know why, as a manager, Mr. J didn't want to spend 3 minutes checking their cell phone access information in their system. Why did he deny that he took away my phone? Why would he lie to his customer? How can someone like this become a store manager? I wouldn't be so disappointed if Mr. J replied that he didn't remember this well, but he lied that he didn't receive my cell phone at all. He is not as good as Jordan, one of the young employees here, to turly help customers solve problems. So questions, if you did not keep information about your old phone and you gave the phone to them based on your trust at AT&T, is that phone gone forever? And are you just a deceived customer with no proof? So will you believe the store and AT&T again?

Recently visited this store to get a phone upgrade. I went to the Madison ATT store, but they were…read moreout of iphone 15s. After visiting the first store, I knew a $700 rebate for trade-ins was available. So, I asked the cashier to please go over the prices before purchasing the phone so we would be on the same page. To make sure the prices were the same as at the first store. However, She purchased the phone before doing so. The prices were not the same-it included a $350 rebate instead. I asked her if she could possibly just return the phone and start over. After spending 2 hours there with no end in sight, I just took the phone with the $350 rebate and left, assured that I could call customer service. I did call customer service and thankfully had the nicest lady on the phone. She shared with me that this is not an official ATT store, it is just an authorized retailer. Therefore, she could not do a return on her end. She verified that, yes, the $700 rebate was what should have happened. And that it was confusing as to why the phone was not returned, and subsequently starting over to purchase again with the correct rebate. Thankfully, she was able to make some type of credit on our account due to the circumstances, out of just kindness. It was not equal to the amount of difference in the rebates, but, it was a good bit. She was super knowledgable and easy to work with. My best advice: go to the actual ATT store or order online. Save yourself time and money!

I had to stop and grab a charger cord oh, just a cord Vine Joe. While they had it in stock, I was a…read morebit surprised that it was $15. Service was mediocre, I felt like my presence was more an annoyance than that they were actually happy that they had a customer.

Awesome people!!! Honest!!! They're people who still have those qualities. They are a blessing!!!…read moreGreat prices!!! Could write a book on how awesome. This is my 10th visit to their store, many More!!!

I have used this company for many years for multiple electronics. Their techs are very…read moreknowledgeable with iphones, PS5 and computers. The staff is always friendly, Especially if someone is called from the back. Sometimes they are backed up for a day or two but do great work. Highly recommend.

Took my iPhone 13 in with only needing to get my screen fixed $235 later I get my phone back with…read morea ruined battery. My phone had a completely fine battery before taking it in. Go in to see what they can do to fix it and they say it's a problem with my phone and they'd be more than happy to replace it for me for full price. Terrible costumer service none of the employees show any form of positive emotion. Take your phone any place but this.

From the owner: Wireless Wizard Cellular Super Store, we have 4 locations to choose from. We specialize in Cell…read morePhone, iPad, and Tablet Repair, Cellular Accessories, and Gently Used Unlocked Phones. We also repair Game Systems, Laptops, and Macbooks, including board-level repairs. Our sales teams & techs are absolutely the best in town. We have been in business repairing cellular phones for 18 years. Looking for the hottest accessories in town, come check us out, if it's not in the store we will order it for you. Wireless Wizard offers an exclusive protection plan for your screen repair. Displayshield covers you if you break your screen again for free! With 18 years of experience, Wireless Wizard is the #1 trusted choice for everything wireless related. Wireless Wizard also carries a full line of gently used unlocked devices backed by a 90-day warranty. Please like and follow us on Facebook for future promotions and new product releases.