Extreme bait and switch tactics , Very deceptive billing practices Cust. Service that is a joke!!! Pull money out of your account at randome times ,and even the store managers and custumer service cant explain why, even though just a day prior had a positive credit and owed Nothing. If you must do bussiness with AT&T do your self a FAVOR and stay away from this store. I have only been with them a little over 3 months and was ready to walk away at the 3 week mark. I will be going to Attorny generals office as well contacting FCC. I would advise to do a simple google search about class action lawsuits against AT&T , it will be a eye opener. read more

Didn't properly activate my phone so I had no service until the next morning when I could go to a different location where they fixed and I could actually make phone calls. This was the last straw. I'm done with Att. Then I found out that the phone I traded in for my new phone at this location was apparently never received and now I'm being charged the remaining balance! How did this phone disappear?! They clearly have no idea what they are doing at this location! read more

Absolutely the worst experience. I was supposed to get a replacement screen saver for several phones and they turned me down saying there was no such thing. Then proceeded to say even if there was a thing that he wouldn't give it to me. I went back to original AT&T, they look d into my account and saw that I did have them for free. DO NOT DO BUSINESS AT THIS LOCATION read more

Had a very complicated problem with transferring numbers from my in-laws account to my account. Alex and Nick both went above and beyond the call of duty. They did an amazing job helping get our stuff squared away. It took several hours, but everything is sorted they were incredibly knowledgeable, patient, and professional. I will definitely be coming all the way back down here for my AT&T needs because of how well they took care of us. Thank you guys! read more

We switched from Verizon. AT&T over the phone did not seem to understand most things we were trying to do. Ported our phone numbers before we had new phones, rendering our old phones useless. They could not reverse or even activate our old phones, which were sim free unlocked devices. Went to this store in hopes they could do something. We were in and out in less than 10 minutes with our old phones back on. Every time we want to make any changes to our account we just go right into the store because if someone doesn't know they always have somebody they can go and find out the answer from. I really appreciate being able to go into this location to get my issue resolved much faster than trying to do it over the phone. read more

The Reps are nice...but I feel their training is extremely limited. I came into the store a week ago. Really nice Rep gave me a "song & dance" about the difficulties of migrating my phone number from another carrier. Went in again today. Nice female Rep continued to tell the story regarding how everything I needed to do could not be done at the store. My suggestion? ALWAYS JUST SKIP THE STORE. All of the online chat and video reps seemed incredibly more knowledgeable than anyone at the store. My situation is not a done deal, yet. However, I was able to get a new account and a new phone in record short time with someone who didn't repeat the "mantra" it can't be done. read more

Don't pay early...if you do don't expect a refund. They are not obligated to refund you YOUR money. Wasn't nice doing business with you. #lostmybusinessforlife read more

RUN away from this store as fast as you can. Unless you want to be lied to and scammed, then I recommend to go here. My husband and I came in to join our accounts together (I would get off of my mom's AT&T plan, my husband would come over from Sprint, and together him and I would have our own account). I was quoted it would be $150 TOTAL for two lines (that included leasing 1 iPhone 8 Plus). On top of that I asked about my corporate discount which the sales rep said would be applied (that was a lie). We were in the store for FOUR HOURS, trying to convert everything to one account, I was crying in the store, and felt pressure to continue with the process when my gut told me to stop and re-group the next day. Previously when I was chatting with the sales person about what I was doing that night I said "I have a family dinner at 6" (we came in the store around 330/4). In hindsight, it would have been nice if the employee and manager that were standing with us would have noticed how frustrated and stressed we were and said "hey look, lets get together tomorrow on this when we all have time, I know you are already late for your family dinner." Instead of even acknowledging our frustration (it was partly due to Sprint, don't get me wrong) they were rapidly unwrapping our phones and slapping screen protectors on them, trying to force us to move on with the process. All along Direct TV was being shoved down my throat (at one point the sales person even said our monthly bill would be $150 for two lines with direct tv!!! LIES!!). I told her we could not afford it but it still was pushed too hard. I get it, it's sales, but we were already two hours deep with no progress. Also, I had originally decided on the iPhone X when I was looking at them with the sales person. It wasn't until about an hour and a half later she told me "well you won't walk out with the X today, and then you also won't get the BOGO with your husbands phone". It really would have been nice to know all of that ahead of time (like originally when I told her I wanted the X...) again another tactic to make me feel bad if I were to walk away from the situation. Anyways, here were are hours later, puffy eyes and all, our shiney new phones, no one ever walked me through my receipt, what my final bill was, had my husband signing away to things he didn't even know "here just quickly sign this" and shoved us out the door. At this point we were leaving for family dinner and hour late, showed up and everyone had already ate, lovely. I came back to the store in the morning because after reviewing my receipt my monthly bill was going to be almost $240 dollars. Almost $100 more than what I was quoted. I asked if there was a way to lower the cost of the bill, they said I could switch to the slower unlimited plan, I asked if we would notice a difference in how slow our phones would be and the manager said "only if you are streaming big things like Netflix or Hulu" so I said "okay, we won't notice a difference on social media, etc.?" his answer was no it shouldn't be any slower than what we are used to. So great, I switch us to the lower plan, I also asked to remove the insurance on both phones to save us $22 a month. They did not remove the insurance FYI. I also asked why my corporate discount was not applied and the manager said "that does not apply to unlimited plans" that would have been great to know last night, as I was expecting 25% off my monthly bill. He said there was nothing he could do about it (again, he could have at least added it in for me, as the discount applies to other things besides the plan as well). I went to use the Maps app on my phone a couple hours later and it was SO PAINFULLY SLOW. So I decided to Google my destination in stead, also extremely slow. Extremely frustrated because just hours earlier I was told I would not notice a difference. I ended up going to a different AT&T store in Woodbury because I was fed up with the Maplewood Store. I only had to wait a minute, and was asked how I could be helped. I told the man that I was very confused about the account I had just set up yesterday, and would appreciate someone to help me get the best options for my husband and I set up. He grabbed a piece of scratch paper, wrote every single charge down, and also calculated the tax. This would have been so nice to have had the night I set my account up. He also told me he would never recommend the slower/cheaper unlimited plan to customers because of how painfully slow it is. He said maybe for older clients but not someone who uses social media and email on their phone daily. He switched me back to my original, more expensive plan, and also said he added in my corporate discount because he thought it would apply to unlimited data soon, so at least it was set up in there for whenever that would happen. END RESULT: I cancelled my contract because of how poorly this was done and will never set up an account with AT&T again. read more

Great service supper helpful and easy going. My phone line was acting up with spam calls I got 17 in one minute went in her and originally was just going to get a new number and did I also got my fiancé on the plan that day and full coverage on 4 devices for 35$ in total didn't feel forced at all to get anything just gave me options read more

The employees are inviting and it is a very relaxed environment. Overall great service and the staff here deserve a raise I swear.