Visited this store on Ford Parkway in St Paul twice in two days and had excellent help from two of their sales persons. Casey saved me a ton of time and data loss by giving me advice that countered what the Apple helpline ($70) told me to do, which would have meant losing all my texts and photos in transitioning to a new phone and changing accounts. Casey solved my problem in just a few minutes. I lost no data and the transition to the new account and phone worked I canceled my subscription to Apple helpline - which I had to create in order to speak to someone. Yay Verizon!! read more

The battery on my iPhone 13 mini failed and I went to this Verizon store for assistance. Received excellent service from Connor; he was very competent and knowledgeable. Because my plan was outdated, I was able to leave with a free iPhone 16 Pro and a less expensive new monthly plan. read more

There are only a teenager and anther teenager wrk in there they really care less I hate Verizon very rude there rather only help rich customers rather than the rest f us read more

If I could give Muhad (my spelling might be off?) and the team at the Ford Parkway store more than 5 stars, I definitely would! My partner and I are seniors, and are relatively computer-literate, but ran into a jam, and he was just awesome. Very patient, he explained everything so well, was able to lower our monthly bill too.....really, we couldn't have been more pleased, and impressed with him personally. read more

We worked with Abdimahad today. He was knowledgeable, helpful, friendly and efficient as we reviewed our plan and upgraded our phone. Great experience and customer service. read more

We came here in early January 2025 to upgrade my phone and add a line for my fiancé on my account. The representative worked with us on this and claimed that we were getting "free perks" such as unlimited cloud storage and 100GB hotspot so he added them to our account. I reviewed my bill and it turns out it was $30/month for these perks. I worked with an agent through the Verizon app to get them removed before my new billing went through. Skip working with these folks and do it yourself in the app. read more

Staff did not acknowledge me when I entered, waited for 10 minutes nothing. Felt like a ghost, Bloomington Verizon is better!

Very helpful and kind staff while delivering the message that my old phone was worthless.

I had very bad experience with this store yesterday. I am Verizon customer, and came there, because my phone has problems with a ringer & a ring tone. After waiting in line for 1,5 hours, I finally explain my concerns to a clerk, who was obviously a novice , and didn't know how to help. Listening to our conversation, the manager of the store said, that he isn't in business to fix my issue. He said that I should go to the Apple store, because I have an iPhone. I told him, that I bought this phone from Verizon, there for, he has to take care of my phone. He refused to do so, and didn't even take my phone in his hands. This is the business I got at this store, after waiting for 1,5 hours. read more

My phone is no longer charging due to the cord not being able to stay into the charging port. Its old (4 years?) so perhaps time for a new one. I did not end up purchasing my phone from this location, but that was completely due to my not being mentally ready to spend the money and not at all due to the excellent service provided by Clayton. I felt like he completely understood what it was I needed, what options were right for me, and gave me excellent advice. Great experience here. read more

Great service and really looked out for their customers! Eric was a great help and walked us through all of our options when replacing a broken phone. read more

This store incorrectly upgraded my phone. I ended up spending many hours at the Corporate store on Hamline avenue fixing the mistakes of the franchise store on Ford Parkway....as they apparently are incorrectly activating phones where the sim card & actual device are not both correctly connected to the account & then your account gets automatically flagged by verizon fraud protection & suspended/disconnected. luckily I went into the other store to get something else fixed that the Ford Parkway store wan unable to do correctly & the problem was found before my service was shut off. Apparently they have done this to many customers & the other verizon store workers are spending a lot of time hearing about & fixing these mistakes. I heard first hand accounts from other customers as well of similar incompetence from the Ford Pkwy store. I also found out that the phone they upgraded me to was defective (broken gps), but they sold me the last one & said they could not replace the defective one. Thankfully Verizon is fixing this franchize's incompetence & shipping me a replacement. It's obvious that the store is short-staffed & horribly under-trained (there was only one worker when I was there while the Hamline Ave store had 5-6 workers on the floor on the same day). I don't blame the under-trained workers but the owners & management. do not go to this store unless you want to have to get their mistakes fixed at another store & possible go without service for a while. read more

Finally got around to replacing my cellular phone, was grateful for the patient and very helpful assistance I received for this stressful obligation from Lucas at Verizon. He was profoundly understanding and went above and beyond to help me find a new model within my budget and battled admirably to get the necessary contacts and information transferred over from my janky previous one, which did not make it easy for him. If you need a new phone and/or assistance with set-up I highly recommend this location, am thankful to Lucas for his vital help and excellent customer service! read more

Lucas was great and provided exactly the right solution for me. I was happy they had the phone I needed. He was pleasant and patient in spite of me being (more than) a bit cranky. It was near closing time so the end of the day for both of us. I will return to this store with Verizon needs. read more

Drove from Minneapolis to this location because I had a complicated problem that I needed help with related to porting my number from a corporate account to personal and this location had good reviews. I walked in and was helped within a minute, the employee knew exactly what I needed to do and the number to call to get help. I'd highly recommend this location. read more

I have now visited this location multiple times. I am yet to purchase anything and have never felt any pressure from the staff who have answered TONS of questions as I get all the information. They have always been friendly and have remembered me each time I have come back. I will be recommending this shop to many individuals and could not ask for a better team of representatives. I will be purchasing my next phone through this group and will be recommending my fellow Verizon users to do the same read more

I dropped in at 9am today right when they opened. I spent 1 hour and 22 minutes with ZACH BARTLETT, the sales manager. I was simply trying to upgrade a phone (Iphone 7 Plus) on our business line. After multiple calls to... someone else... he was still unable to get the phone to activate. I was on a tight time schedule, and he was aware of that. Once the phone finally activated, he asked how I would like to pay the est. $349 for the phone (keep in mind, while he was trying to activate the line, I popped onto my Verizon account online and spotted an Iphone 8 for $249. He stated his price was because the phone was bigger in size. ). I told Zach that I would like it billed to our account. Hold the phone.... that is impossible at this store. I reminded him that I always do this at the Roseville Verizon location. He then got on the phone again and called yet another possible employee or manager, who told him that was not an option. Being short on time now, I had to leave the store. I grabbed his business card and stated that I would give him a ring when I was walking out of the Roseville store with the phone in hand and the charges to the account. Off I go, to Roseville. I was in and out in 20 minutes. For $100 cheaper than he quoted AND with the phone activated, synced and Cloud backed up. Oh and I better mention that included in that price... an Otterbox and screen protector was also purchased and BILLED TO THE ACCOUNT! Unbelievable isn't it! I do not suggest going to this store. And Zach, if you're reading this.... find a new career. You suck. Or maybe it's just "Wireless Zone" or "0 Cubed Wireless." Either way, i'd have rather gouged my own eyes out with a spoon. read more

I went to the Wireless Zone store at the Ford Parkway location this morning (1/25/19). When I walked in, I was greeted by Danny Hagland, one of the Sales Consultant's on site. I was there to activate a new phone, because I was unable to do it on my own. he dropped everything to help me with this. He also gave me several tips. GREAT JOB Danny! read more

Joe K. was not only incredibly helpful in getting my new Google Pixel phone activated, but because it took a little longer than expected, he kept me there a little after the store closed to make sure I was set up and ready to go. Also, because I was coming from nearly ten years of using iPhones, he made sure I had a basic understanding of the layout of the Android interface. This kind of going the extra mile is big with me, and I had to let people here know that this store has exceptional service. Thanks Joe! read more

Joe K. is the best. He got me up and running with a new phone in no time. He was very friendly, fast and competent. You know how Mr. Scott would always get the Enterprise crew out of trouble by changing the di-lithium crystals, or whatever the heck, to save the Enterprise? Joe is that type of guy with cellphones ( but without the Scottish accent. ) read more

This Verizon store has the worst customer service! I went to this store to set up my new iPhone and have them transfer over my address book, pictures etc. The "employee" who helped me begrudgingly took my phone but only after he belittled me for why I didn't know how to set up my new phone myself at home. I waited for two hours for them to "transfer" my data only to discover when I got home that the only thing to transfer was my contacts. When I called to discuss the problem and how my apps, pictures, music etc didn't transfer to my new phone the "employee" told me how it was my fault that I didn't listen to him when he tried to teach me how to do it myself at home. I of course was upset and asked to speak to a manager only to learn that the man that was helping me was the store owner. Needless to say I was disgusted that this is how the owner of the store handles his customer service. I can only imagine what the employees do!! I would drive 20 miles in the wrong direction before I would ever return to this Verizon store that is less than a mile from my home. read more

Verizon Authorized Retailer - Wireless Zone - Internet Service Providers Near Me - Saint Paul, Minnesota

I am mostly reviewing the service we received today from Christine. She spent a great amount of time researching an issue with a contract. The continued patience and smile offered was above and beyond. 2 thumbs up. read more

Verizon is the worst phone company. They charge to for nothing and give you less. i recommend not using them. read more

They are hands down the best Verizon in the metro. Most helpful. Most knowledgable and most importantly are not pushy sales people.