After successfully replacing the battery in my iPhone 5 a few years ago, I decided I should try to…read morereplace my cracked screen and put a new battery in my iPhone 5s. BIG mistake. There's a new (and very fragile) connection to the iTouch / home button which is easy to break - which I did. I also managed to break the ribbon connection when trying to install the new battery. I went to the mall to see what my options were for a new iPhone. As luck would have it, I noticed The Fix which is near the SEARS entrance on the second floor. The gentleman was friendly and said he could repair the phone. I returned with the phone. Battery, screen, home button and a new glass protector installed in 15 minutes and for a very reasonable price. Very happy to have this service here. If your screen is cracked or phone battery is getting weak - stop by and make your life better. They do a great job here!

We had a new screen put on my daughter's iPhone and when we picked it up it had lines in the upper…read moreleft had corner. The young man working there said it could be be from condensation that was in the phone... seriously??? We will not go back there. It has since spread a little further.

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.

I brought in a third generation iPad Pro to Fast Fix and they were able to fix the charging port in…read moretwo days. Outstanding success. Price was really low highly efficient at the same time I got a new Case and a new plexiglass for protection. They were fast efficient and very easy to work with. I would recommend them highly.

Pros: The price is the best, they are quite experienced according to their speed…read more Cons: I was there to replace my cracked screen for iPhone6. The phone was all good functionality wise before I gave it to them. The replacing was pretty fast but the phone failed to restart after replacing a new screen. after more than 30 mins' working, I was told the phone had something wrong with maybe the mother board. He have my phone started but unable to reboot, while the fingerprint scanner won't work, and the front camera won't work at all. He the. refused to take any responsibility. He put back my old cracked screen and asked me to just take it to Apple store. He won't give any coverage nor promise on the phone no matter what. This is a long story, I ended up with Apple store and pay their price to fix it, but just for your information, I hope it'd be helpful that you could bare this in mind that things could go wrong somehow, and you'd better either have the ability to take it yourself. Don't expect this store to give you the coverage in case anything goes wrong. I believe the word the repair man said, that this is rare. But it's a risk there and I wasted a whole afternoon on this. Hope this helps.

Part of the appeal of Apple products is that when something goes wrong, there's a place to take it…read moreto. One broken screen and one firmware failure were easily fixed here. Any other brand of laptop and I'd have had to mail it back, and that would have been sucked pretty badly.

I could not pair my new phone with my new Oura 4 ring although I tried for 2 days. went into Apple…read moreStore Solomon Pond Mall very frustrated. one of the Tech team guys tried many things going through my phone, then saw that I had put strict Parental Controls on myself which forbade Bluetooth from connecting with anything new. He temporarily removed the restriction and everything immediately paired, then he put my restrictions back on. I NEVER would've figured it out. I was a walk in. He was wonderful. 12/1/2025

Guy behind the counter (the sales slip says his name is Aditya G) accused me of trying to have him…read morereplace a fake ZAGG screen protector because he could "feel the difference". He eventually replaced it and did a terrible job and then said by phone was to blame and not him. I showed him I purchased the screen protector at the ZAGG kiosk in the natick mall but he didn't care. I ended up having to do another warranty replacement. All I wanted was to fix my screen protector and apparently the guy behind the counter wanted to make it as difficult as possible. I still love ZAGG screen protectors and the customer service line was awesome and sent me a free replacement. I just will never go to that kiosk as long as the same employee is there.

I needed a warrantied screen protector replacement for my Fitbit Versa. I had no problems with the…read moreservice or the warranty.

I'll save you the time and headaches, look for a different cell provider! AT&T will be by far your…read moreworst experience! I think it'd be more enjoyable to walk barefoot over a bed of flaming hot coal than it is to deal with this company!! I promise you look elsewhere.

Great AT&T Authorized retailer. Now normally, due to to the lack of utilities in these "authorized…read moreretailers", I avoid them. The ones near where I live are honestly a complete joke and places I would never suggest. With that said, the folks who own the Authorized Retailer in Marlborough are different, and much for the better. They don't charge everyone for everything (literally the other auth. retailers all charge everyone way more than the company stores) Staff working when I stopped here were friendly, kind, helpful, and informative. I would highly suggest this AT&T Store to anyone and everyone, no need to make the further away trip to the company store at the Solomon Pond Mall, coming here is not a problem whatsoever. I am very impressed with those who run this store and feel others need to step up their game. 5 stars.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

Techs were friendly, quick, and helpful. The only small ding on the experience was that after the…read morerepair the price was $50 more than I was quoted. The tech efficiently corrected this to the quoted price, but I'm glad I was paying attention.

Well, I'm getting a bill from T-Mobile and the person that's set up my phone at a Verizon phone…read morewere switching over to T-Mobile and she put a telephone number on my phone and guess what the phone only took text messages and I lost control of my phone completely and now I'm getting a bill in the mail for Portland and some odd dollars so guess what if there's not a civil case suit against you there will be soon

Went to T-mobile to get a new phone line and switch off of someone else's Verizon plan. I was…read morehaving a less than great day and very stressed going into it. I worked with Frank to get my new phone & line set up and port over my phone number and he was great. He was knowledgeable and thorough and didn't push too hard to upsell me on random things. I ran into a roadblock for a few trying to get the PIN to port in my number and he was patient. I honestly left the store less stressed than when I walked in. Good people in this store and I love my new phone.