I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

I'm going to save you the time and headaches!!!…read more Get a different service, or look else were for a cell provider! Expensive spotty service and customer service that emulates the jersey dump! You thank me later.

2009 was horrible. 2021 wasn't any better. Suffice to say, this time the one losing it was my…read morehusband, thanks to the condescending incompetence of the poorly trained and horrid service members. 1) AT&T lied about working with us on re-looking at the price and services since our needs changed, and 2) The stick a "kiosk babe" with the personality of a disgusting we call "Haquetona" in Puertorrican Spanish, with a snippy attitude, look at me, "I didn't come here to work and I'm too stuck up to admit I have NO CLUE how to help you solve your problem, so I will blame YOU". Sure, the customer isn't always right, but when AT&T owes you money from adjusted credits AND they don't process your military rate, and the ridiculous Kiosk Babe with a Bod and no personality (OK, she does have the personality of a burnt tire at the side of the road still fuming because she came to be seen and not work - and I SUPPORT females that are empowered to do a good job, NOT to flash bod and be condescending because they CAN), its NOT the customer. We were willing to accept a price tag of $60 more than T-Mobile just not to have to switch phones, which was $150 per month LOWER than our past bill. We were so fed up with little miss "Im not as hot as I think I am nor as bright so I can't model and I can't do anything but sit here and pretend I know anything," that we waltzed up to T-Mobile. She is definitely eye candy, so go and gawk. But don't waste your money or time with AT&T who has yet to meet the demands of a changing market. You would think women are more empowered to do a good job and feel as proud of their work as they do their looks... Not this one. Good job mom, you raised a winner. Good job AT&T you lost a 10+ year client with several phone lines. But we all know, neither little miss poison and AT&T don't care. They will pounce on the next sucker. GOD I HATE GIVING BAD REVIEWS. But AT&T and little miss, "I missed my catwalk, but I'll wear my painted on clothes to work" made it possible for us to switch carriers and save ourselves a bundle in the meantime!

I brought in a third generation iPad Pro to Fast Fix and they were able to fix the charging port in…read moretwo days. Outstanding success. Price was really low highly efficient at the same time I got a new Case and a new plexiglass for protection. They were fast efficient and very easy to work with. I would recommend them highly.

Pros: The price is the best, they are quite experienced according to their speed…read more Cons: I was there to replace my cracked screen for iPhone6. The phone was all good functionality wise before I gave it to them. The replacing was pretty fast but the phone failed to restart after replacing a new screen. after more than 30 mins' working, I was told the phone had something wrong with maybe the mother board. He have my phone started but unable to reboot, while the fingerprint scanner won't work, and the front camera won't work at all. He the. refused to take any responsibility. He put back my old cracked screen and asked me to just take it to Apple store. He won't give any coverage nor promise on the phone no matter what. This is a long story, I ended up with Apple store and pay their price to fix it, but just for your information, I hope it'd be helpful that you could bare this in mind that things could go wrong somehow, and you'd better either have the ability to take it yourself. Don't expect this store to give you the coverage in case anything goes wrong. I believe the word the repair man said, that this is rare. But it's a risk there and I wasted a whole afternoon on this. Hope this helps.

Part of the appeal of Apple products is that when something goes wrong, there's a place to take it…read moreto. One broken screen and one firmware failure were easily fixed here. Any other brand of laptop and I'd have had to mail it back, and that would have been sucked pretty badly.

I could not pair my new phone with my new Oura 4 ring although I tried for 2 days. went into Apple…read moreStore Solomon Pond Mall very frustrated. one of the Tech team guys tried many things going through my phone, then saw that I had put strict Parental Controls on myself which forbade Bluetooth from connecting with anything new. He temporarily removed the restriction and everything immediately paired, then he put my restrictions back on. I NEVER would've figured it out. I was a walk in. He was wonderful. 12/1/2025

Guy behind the counter (the sales slip says his name is Aditya G) accused me of trying to have him…read morereplace a fake ZAGG screen protector because he could "feel the difference". He eventually replaced it and did a terrible job and then said by phone was to blame and not him. I showed him I purchased the screen protector at the ZAGG kiosk in the natick mall but he didn't care. I ended up having to do another warranty replacement. All I wanted was to fix my screen protector and apparently the guy behind the counter wanted to make it as difficult as possible. I still love ZAGG screen protectors and the customer service line was awesome and sent me a free replacement. I just will never go to that kiosk as long as the same employee is there.

I needed a warrantied screen protector replacement for my Fitbit Versa. I had no problems with the…read moreservice or the warranty.

Great AT&T Authorized retailer. Now normally, due to to the lack of utilities in these "authorized…read moreretailers", I avoid them. The ones near where I live are honestly a complete joke and places I would never suggest. With that said, the folks who own the Authorized Retailer in Marlborough are different, and much for the better. They don't charge everyone for everything (literally the other auth. retailers all charge everyone way more than the company stores) Staff working when I stopped here were friendly, kind, helpful, and informative. I would highly suggest this AT&T Store to anyone and everyone, no need to make the further away trip to the company store at the Solomon Pond Mall, coming here is not a problem whatsoever. I am very impressed with those who run this store and feel others need to step up their game. 5 stars.

My fiancée went into the store to add her phone to my plan. Carlos informed her that I also…read morequalified for a new IPhone XS and to come down to pick it up. I go there within 90 mins and Carlos gone. Guy that is working calls Carlos, who denies that he offered free phone. I clearly heard him offer phone to me on phone while fiancée there. He offers a phone for $10 a month. Not what was original plan. We called Carlos back the next day. He argued he never said any of this and hung up on us. Service there is terrible. It is a third party store not associated with AT&T. They will do anything they can to get you out of store. Other customer had purchased phone that had problems within day and they basically made her wait 90 mins with me only to tell her she would have to go to Apple store because they would not exchange phone. And also wanted to charge her restocking fee. Two employees but only one worked. Don't trust Carlos! Complete crap store!

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Jeniy was great. I went in for a new screen protector because mine was cracked and she put a new…read moreone on no problem! It was quick and easy and would definitely recommend it if you need a new screen protector done fast!

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

I got an hp laptop from them through the VA is 2019. Broke in a few months. Got a new ho from them…read morea few months ago. Battery already cooked. Dog poop customer service. Brian is pathetic and so is Northboro Computers. He should never be allowed to touch another federal contract. My VA counselor Patricia was no help either.

If I could give them a Minus rating I would. I've owned Many computers in my lifetime. I came into…read moreNC letting them know I've had an HP, 15" screen computer since 2006! so I was looking for an HP laptop to use in my business. No frills, wasn't going to be doing gaming, etc. Just needed another workhorse. The owner had one on the counter that he assured me was barely used, was not considered used. HP 250 G6 with 15" screen, yada yada. I paid a little over $500 for it. It has only been used for light word processing and telehealth during the pandemic. I used doxy for file storage so the computer isn't actually using much storage space. My 2006 HP is still running!!!, it's just that it won't support Windows or doxy and it's slow as heck. I have 2 Used Lenovo's I bought off of Ebay in 2014. They technically still run, but same software update issues. 4 YEARS almost to the day, the HD has died! I'm pretty sure he sold me a Dud!!