Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen

It's permanently closed. Went to the mall. A kiosk just…read moreoutside the mall food court was able to fix my phone in 6 minutes! Well done and well worth it!

I went to Genius Phone Repair today to see about having the charging port repaired on my…read moresmartphone. The gentleman at the store told me that they could repair it, but that there was no need since it was capable of wireless charging. I had completely forgotten that it was an option for the model of phone I had. He put it on a wireless charger and confirmed that it would charge and power up. I appreciated his honesty so much that I offered to buy a wireless charger there and this time he told me that he didn't have the charger model that worked best with my phone and recommended that I buy it at Best Buy. I sincerely appreciate that he didn't make me pay for an unnecessary repair or sell me the wrong charger.

Came in, 3 employees were just standing there not paying attention at all. Someone did come in not…read moretoo long but still obnoxious to have to stand awkwardly. The store is set up really nice and the store is extremely busy. If it wasn't for my husband needing to come in, I would avoid this place at all costs. I honestly havent liked Apple as a whole since iphones started being a thing. Their products are repetitive and not very unique in my opinion. That coupled with my social anxiety (so the crowds make me feel comfortable) I really dont like coming here at all. We did get fairly quick service and the employees are friendly so I dont feel comfortable giving a 1 or 2 star review. The employees are friendly and we even got to chatting about Magic The Gathering. Probably won't be back but would recommend this location to Apple lovers.

The company policies make them useless. They might as well close the store and put a big sign out…read morefront that says "we just don't care that much". Somehow every other store is open and accepting walk ins. These jokers can be, too.

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

Terrible experience switching over to Verizon. Lied about phones and service. Went back in to ask…read moreabout it after we received the bill and they just looked at us like "oh well"! There needs to be a sign up that states they are not a corporate verizon store. I would've never signed up or went there. So sorry we switched over to this company. I thought Xfinity was bad......but this customer service is terrible and not willing to fess up to what they actually told us. Won't be staying long.

Employees stand around playing on their ipads and can't help with giving me my PICKUP order…read more Clown show lol

I have been a customer for 30 years. always helpful. problems resolved usually quickly.read more

Verizon is the parent company of Visible, an online only support company. Their rates are half of…read moreVerizon . I signed up with them because I was dissatisfied with ATT. I was charged for 2 months service for the temporary number I was assigned BECAUSE THEY SCREENED UP AND DID NOT PORT OVER MY NUMBER. So ATT never cancelled my service and kept billing me. Thing is, there is no human you can speak with to cure an issue like this. It's all done by AI or chat. I strongly urge you to stay away from this service.

Amazing experience! 2nd time getting a new phone from this store! One on one was impeccable!!…read moreSavannah was the best for transferring to new phones, made us feel comfortable, didn't feel like I was being rushed, and overall was very kind!! If you go to this particular store ask for Savannah!!!