The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

I recently had a disappointing experience with Brandon at this retail store. In February, he helped…read moreme set up new phone lines, promising that the smartwatches would work seamlessly with the phones and didn't require my phone to function. However, when I received the watch, I discovered that it was an incorrect model with a different IMEI number from the one listed on my account profile. When I took the issue to the corporate store, they confirmed that there was an error and told me that Brandon would need to fix it. After waiting a few weeks to calm down, I returned to the store with Brandon and explained the issue again. I asked for him to fix the problem and provide credits to my account since we were paying for a service that wasn't functioning.I kept the conversation brief with Brandon. surprisingly handed me his personal phone to talk to a representative on the phone. Which was unprofessional due to his notifications being displayed for me to see. During the call, I expressed my concerns and issues to the representative, who then put me on hold. Brandon became confrontational and raised his voice at me, despite me remaining calm. When I asked him to stop raising his voice and provide proof of the changes he made, he continued to deflect my questions and eventually admitted that he didn't submit the change and there was no change to our account. The experience was unprofessional and unacceptable, and I would not recommend this office or Brandon for assistance.

Worst Customer Service. Overall "service" is less than favorable. Misrepresentation and false…read morepromises.

Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected…read morewhen I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues

I live in another state from my elderly dad and I like to stay connected with him and provide him…read morewith phone service. I switched us to Xfinity and only ran into problems trying to set up my dad's phone. He went in to this store to get set up and they turned him away because he did not know how to follow the link I provided him to make him an authorized user. They would not help him. So I set up him and a friend as authorized users and he went to the Xfinity store the next day to get set up with a SIM card. They turned him away again! Then why did I set him up as a manager on the account in the first place??? Why all the hoops to jump through just to be turned away? Just a complete waist of time. Now, instead of helping him install a SIM card on his phone, I have to mail him one and a friend is going to have to install the SIM card themselves. They should hire helpful customer service agents who can help the elderly. There is no phone number to call and speak with someone at the store, just a 1-800 number, so there is no way to speak with anyone on the phone.

After about a hour on the phone with their chat I decided to go to the store I had to wait quite a…read morewhile waiting to talk to someone it was a young man and his pants were below his but not very good impression. I wanted to change my plan and he told me I had to cancel the plan I have with them and call a phone number to set it up so I cancel my plan. When I got home and called the number he gave me the lady told me that I can't sign up for the plan I had to be a none customer for 90 days to sign up for another plan. So now I have NO INTERNET l guess I have 90 days to shop around for internet. Xfinity needs to train there employees better and get a dress code.

We have used Automated Data Systems for nearly 20 years! I think we were one of their first…read moreresidential customers. They have always come thru with excellent service. I highly recommend them!

Just wanted to comment on the excellent service I received from a gentleman named Christopher R…read more McCay, regarding a particularly troubling computer error I had been receiving. Chris was kind, courteous, professional and very helpful. In a few minutes he had resolved my issue. A shame that five stars is the most I can give him. He deserves more.

Do not walk, RUN away from this company. The only thing that is worse than the quality of the…read moreproduct is the customer service, particularly from Mike Hickey. He is incredibly rude, callous and unprofessional... and he is a liar. He claimed that their service would generate a download speed of 45mbps, but I did speed tests every single day, at different times of day, for over 6 months, and never once did it go over 20mbps. When I questioned him about his claims, he said "that's what I get when I run a test on your location". What a load of garbage. And in one year, we had at least 4 outages of service of at least 72 hours. And when you are lucky enough to get Mike on the phone, he just says "I'm working on it, what else do you want me to do?" Ridiculous! Best thing I did was cancel this waste of money... what a ripoff for $59 per month.

I signed up for Internet with them nearly 3 weeks ago. So far, no Internet, no technician visit -…read moreand no response to repeated "service tickets" submitted. Yet they have taken $158 from me, and will be taking another $59 in a few days, if I don't block my credit card. I'm beginning to suspect this is a scam, not an isp at all (I don't know a single person who has Internet through them). Run away, very fast.

Ricky was very helpful and got me the best deal. Got a 50 dollar credit and got me a free tablet…read morewith my phone

What a great experience! As retired folks, we try to manage our finances carefully. Trying to get…read morethe best deal for our cell phone service, we found Verizon worked best with us to get the discounts we deserved, and the best overall plan for us. We worked with two very knowledgeable and helpful ladies yesterday, and finalized our plan today with Curtis. We were thinking of switching for a better deal that another carrier offered, but as a long-time Verizon customer, and no complaints on service, even though we live in the country, we were very pleased with the plan, and our entire experience today. We're confident we have the best plan and the best value.

Perfect installation, super fast internet, friendly local company to do business with.read more

This company is ridiculous. They come to our door to solicit business, we politely say we aren't…read moreinterested, and they don't leave. Finally had to get rude to get them off our property. A week later, they come to our door for an installation appointment that we never agreed to. I told the installer that we never agreed and he tried to walk by me to start the installation. I stopped him and told him to get off my property and all he did was smile at me. I asked if he understood me and he mumbled something and finally left. Do I need to call the police? Surf -- stay away!

Came into the mall today and since my husbands phone was being dumb we decided to try to get some…read morehelp. Deuntae was very helpful and kind. Unfortunately we weren't able to fix his phone right this second but we found out how to fix it. We were told the phone should still be under warranty and since it's an iPhone, to the apple store we went. Thanks guys

Stopped into this location looking to pay off my Wifes phone, upon doing so I planned to pay. ash…read morefor a new S10+ which the sales rep detailed this store manager does not allow such? First and foremost we found this quite weird not to mention the loss of the phone sale but more the accessory! After telling us we have to go to BEST BUY come to find out doing so this does NOT allow us access to Wifi calling. TOTAL FRAUD NOT DETAILING THIS IM STUCK IN A CONTRACT Paying a fortune and NOT receiving the total benefits.... THIS STORE SUX , Customer Service sux partnership with At&t when it was still cingular I will now take my business elsewhere....