Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

I have come here a few times and it's been fine. My daughter and I bought new phones at AT&T. They…read moredidn't have screen protectors so we decided to go next door to buy some and have them put on our phones. The worker seemed nice and worked quickly. BUT what he was watching on the tv was inappropriate for a place of business. I did not catch the first line of the show that was on the TV but the next line (that was repeated several times) was, "I'm gonna eat your a**." Luckily the daughter that was with me is an adult, but that really doesn't matter. I am in a place of business that is not catering to strip joint clients. I am in a business that is catering to people of all ages. It was highly inappropriate to be hearing this on the TV that was accessible to everybody in the store. I will say that when I looked at the TV, everybody was fully clothed, but that is still inexcusable for the type of language that was being said on this particular TV program. I will not be back because I do not want to hear that. What you do in the privacy of your own home is your business but not in a place of business. I will be letting all of my families and friends know not to go there. I am just glad that my younger daughter was not with me. oh, and by the way, the employee apologized for what was on the TV. As if that made it OK.

If I could give this place negative zero stars, I absolutely would. This has been the most…read morefrustrating and disappointing experience I've ever had with a repair shop. Two weeks ago, I paid to have my phone screen fixed here. The SAME DAY I left their shop, my screen started blacking out. I immediately called and reported the issue, and the guy told me to record it if it happened again and bring the phone back in so they could fix it. When I went back, they told me they didn't have the screen in stock and that they would "call me" once they got it. Days went by, my phone kept getting worse, and every time I tried to follow up it was one excuse after another. I was told to come back multiple times, only to find the shop CLOSED during business hours with no answer on the phone. When I finally did get ahold of the owner, instead of helping, he was rude, dismissive, and even hung up on me. I asked for a refund since they clearly couldn't fix the issue, but was told they "don't do refunds." I asked where is their posted sign that says no refund , since every legitimate business is supposed to display it, and was told they "don't need to have one." Basically, they take your money, do a poor job, and leave you stuck. They kept pushing me off, telling me "come back in 3 days," then "come back in 2 weeks," then just flat out ignoring my calls. After all this time, my phone is still not fixed, the money I paid, and I've only been treated with disrespect & rudeness. This place is completely unprofessional, untrustworthy, unreliable, and dishonest. Save yourself the stress and DO NOT trust McHenry Phone Repair with your devices.

Terrible customer service and they don't even have the parts in store I left my phone for a week is…read morewhat I was told then i didn't get it for over 3 weeks the prices are supposedly half off but it's really like 5% off compared to other places I'd honestly rather pay full price else where after my previous experience

They did a really good job fixing my Nintendo switch lite and I am very happy with their service.read more

Super helpful, friendly and official Thankyou! Got iPad…read moreglass and backlight fixed everything is perfect thank!

The owner is usually on sight. He and his staff go out of their way to help you find what your…read morelooking. They won't try to just sell you anything if the gadget isn't right for you they will be honest. If there is something you want they will try to get it. They are informative, honest and fairly priced. Not only that but they are not greedy if your maybe a few dollars short, they will give a discount to help. I keep going back because I know they are fair.

This store has the best service very friendly, great atmosphere, a LOT of tech, and a great place…read moreto sell your gadgets and tech you don't need/want for store credit which is what I go for and outside money (not in store credit) I drive from Stockton just to go here! Great place!

Staff tends to be pretty rude. Seem bothered when you ask them to explain their plans even if they…read moreare the ones suggesting the changes. Generally speaking don't know much about their phones or services. I recommend driving to the mall than dealing with this staff. Good chance they'll probably tell you to dial *611 if you have any questions anyways

Customers beware !! The employee Darius, was very rude,…read morenonchalant and unhelpful with a simple question I had about taking off an old phone on my line. I didn't have the phone with me and instead of providing me options or even a solution, he just blew me off and told me to go to the corporate Verizon store. Also, when I was trying to ask him questions he was turned away from me watching the tv. If this is how he treats customers.. he needs to go. There are plenty of hardworking, customer driven people looking for jobs right now.

I request a repair through Samsung. This is the closest location. I schedule appointment and they…read moreoffer apt from 6-6:30pm. I came in time but they didn't even take a look at my phone or information about the case. The 1st thing said that they are closing and cant do anything today. So what is the point of offering the appointment when you already know you closing and cant even take a quick look at it or providing any information or fixing solution. All they do is kicking me out of the store and blaming that samsung didnt send them the claim and they are closing. They didnt even ask me what is wrong with my phone or check on my phone or even look at it. They just try to kick me out or having me to approve for them to open the phone completely just to get the options to fix and getting a quote. Then, charging me for labor to make sure they make profit up front. Never come back again

We had a phone screen fixed on my wife's phone here. Everything seemed fine until the employee…read moreprinted out a 3foot long piece of paper and had my wife sign it at the bottom with no explanation of what it was. Ok who has the time to read all that on the spot. 1hr and a half later she goes back by herself to pick up her phone and when she does I get an automated text about signing up for a $25 a month plan called Hometech Protection. That part I didn't like due to ME being the main Acc. Holder. I had to go through the process of canceling something that I never agreed to. Besides that the phone is fine.

Do not go to this store to purchase a phone or service...when you explain a problem to an employee…read moreabout your service, for example; I'm not getting the service that I've been paying for and please correct this problem for me, as in my situation, they will try to convince you to accept this and keep paying them...for service you're not getting! Wow I've never seen anything like this...my situation is still not resolved and I seriously doubt it will. This store is a rip-off and they take advantage of customers who live in the area who have limited resources. That's bad business for sure

From the owner: At Caliente Wireless we offer many unlocked cell phones to allow customers to choose what carrier…read moreis best for them. We have many cell phone accessories from tempered glass, screen protectors to Bluetooth speakers. We are a Boost Mobile authorized dealer. We have many bring your own phone plans as well like SimpleMobile, PagePlus, Net10, H2O wireless, easyGO wireless, and Lycamobile.

This is for the McHenry and Granger location: I dropped my…read moreiPhone on a cement slab and rushed to my go-to T-Mobile store. I received immediate service from the customer service professional. I was able to trade in my phone with my upgrade offer. Thank goodness, because I did not have insurance on my phone. On a limited budget with no down payment saved for my trade-in, upgrade, and promotion, I was able to get a new iPhone 16 out the door with no down payment, nothing to finance, and a 2-year contract. I had tons of photos and apps. When the transfer took longer, the entire staff, in their busy times, traded off to give me exemplary service, along with the amazing store manager who pulled all the numbers together. As for the long wait, the manager gave me a T-Mobile bag of treasures from the inventory. They really deserve a 10-star review because they were beyond exceptional. These are sales professionals you can trust with your device and finances.

I was a T-Mobile customer since the early 1990's. I had mobile phones. But, service both online and…read morein house got so bad, as well as continuous billing issues that I left in the last year. I noticed today that they are running a special for 35 dollars for 5g internet. Since I pay Verizon 80 dollars a month ( and have absolutely no issues with billing, customer service etc), I dont need to change to get a cheaperand poor service. I called out of curiousity. Said I would try for a few weeks, and make a determination if I would change. But, of course there was a hang up. They said they could not verify me and wanted me to unlock my credit. I am not busy enough to write this review, but am busy to sit for an hour or more unlocking THREE credit bureaus. ( she could not tell me which one they check). With a +800 credit score , never missing a payment in +40 years, to not be able to verify me is an annoyance. So T-mobile despite the lower monthly I will stay with VERIZON ( because I learned also during these years you continuously give low prices at the beginning and then raise your prices ).