Another great experience on 3/15/26 at this Verizon company store in Mt Laurel, NJ. I was helped…read morethis time by Shy. He is very knowledgeable and kind, especially in the way he explains things. I was having a hard time grasping the issue with my phone line, but he patiently explained it in different ways until I understood. Sky also helped me understand the protection plan and how it's actually layered so you can save money by buying only the parts you want. I didn't even know this was an option. I've asked Customer Support about the high cost of the protection plan many times but no one ever told me about the tiered options. I'll be saving a lot of money. Thanks, Shy and Verizon.

Went in with a issue setting up a smart watch. Alex was incredibly helpful and patient in trying to…read moreresolve the issue. When he exhausted his abilities in the store, he brought on the tech support team, who were also unable to fix the issue. Alex continued to provide updates and assistance through the process with a positive attitude, continually trying to find solutions.

I made a reservation, arrived on time and was immediately greeted by Ursula. I noticed the battery…read morein my iPhone 7 was discharging at a rapid rate and was convinced I would need a new battery. Ursula quickly diagnosed a potential issue involving one of my recently added apps that was using a disproportionate amount of battery power. She suggested I minimize usage of that an another app rather than purchase a new battery. Her advice worked. Thanks for having such a knowledgeable, throughly professional and helpful member of your staff.

I will never go into this store ever again. The store employee near the front door was real fast to…read moreask if he could help. I told him that I had an issue with my cell phone. He became uninterested as soon as he realized that I was not going to purchase a new i phone He went on to tell me the store was three hours behind and a technician probably would not be able to fix it and basically told me to fix it myself. The store could improve if they would remove his presence permanently.i would give this store zero stars

I went to Best Buy Mobile for the same reason as (I suspect) the majority of their customers do-…read morethey carry the major cell phone carriers but do not work on commission. After being fed-up with my current cell service and its very high prices, I decided to give this place a try. After all, if they have Verizon, AT&T, Sprint, and T-Mobile, they must know the deals for all and be able provide suggestions. My husband and I met with assistant manager Bill, who was wonderful. He listed to our needs and concerns and suggest a cell plan without bias or pushy salesmanship (that I have experienced in typical mobile service stores). He stayed with us through the store's closing time to ensure that our phones were fully transferred and helped us with everything that we needed without being pushy. I highly recommend this establishment to anyone who is sick of the games that the wireless companies are playing.

Went in with an old computer and Dave was great! Very patient ant took time to explain exactly what…read morethis old lady needed to do. Thanks Dave!

uBreakiFix by Asurion -- what an absolute joke of a business…read more Made an online appointment Sunday night, got a confirmation text immediately, then ANOTHER confirmation Monday morning for my appointment on 5/18/2026. I drive over there only to find the place CLOSED. The best part? The door literally says OPEN. Then there's one sign saying they're "closing at 3pm due to staff shortage," and another sign taped to the outside saying "closed due to staffing shortage, have a blessed day." Maybe instead of sending automated confirmation texts, you should notify customers that nobody is actually there to work. Wasting people's time like this is beyond incompetent. Total clown show run by morons who apparently can't figure out how to update their appointment system or communicate with customers. Store location: uBreakiFix by Asurion 10 Willow Rd Unit 4 Maple Shade, NJ 08052 (856) 382-7029 Save yourself the trip and go somewhere that actually knows how to operate a business. added bonus: what a bunch of F'in morons that run this place. Made an online appt. on Sunday night, got a text confirmation, got another on in the morning on Monday 5-18-2026, I arrive at the business, the DOOR SAYS OPEN, there's also a sign on the door, closing at 3pm due to staff shortage and then, another sign taped to the outside, closed due to staffing shortage, have a blessed day. Seriously, text messages confirming your appointment and then you arrive to find this. what a bunch of MORON's

The staff at this store was tremendous in their knowledge and dedication for trying to resolve my…read moreissue. While it wasn't 100% resolved, the knowledge, now-how, and commitment to the issue spoke volumes. If I ever need T-Mobile service or have issues in the future this location will be my go to.

I want to say that being forced to switch because of the merger was not good tmobile and sprint…read morealso the small phone retailer names they own cricket? Metro pics. Virgin mobile. Boost Mobile to name a few I recently was forced to go from virgin mobile to boost. Bad choice on their end. Not the same coverage at all .the communication was at its lowest. Went to a T mobile store because of the over 55 program. I had a few bumps along the way from the phone number and the phone itself which I worked out with a very knowledgeable person on the phone to help solve my issues. I wish I new the where the man worked out of but his name was Mike. He jumped hoops and gave me so many discounts I was like where did this guy come from..he had me up and my account was at an discount better than going into the store. He even stayed on the line as I went into the T mobile store for the help he couldn't do on his end. After in which the man at the store couldn't do he gave me the discounts a few days later to offset what they wouldn't do at the store.. thank God for this gentleman as he saved his company from me going to Verizon. For that and when my bill couldn't get fixed at other times the team on the phone is much better than dealing with the help at the store. Hats off to T Mobile home team I'm here to stay.....

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

The staff was very professional and knowledgeable. I was very happy that they resolved my issues…read more One of the best stores I've been to.

The staff in this store were very accomodating, polite and helpful. When my new phone refused to…read moreallow me to answer calls, they did all they could to help. It isn't their fault the Galaxy A32 5G has problems that continue to exist, even beyond what the store personnel could do. The answer should have been to issue a new phone since the current one was only 2 days old, rather than try to correct the problem. I would definitely return here and recommend them to anyone using T-Mobile.

I visited the store on 12/24 and the visit was quite long, as I was upgrading three lines. My…read moreconsultant Nikki was very pleasant and helpful. My issue is the that fact that I was told the is no restroom for customers. I was taken aback. I worked in retail for years and whenever a customer needed to use the restroom, they were escorted. Is this new? I'm not sure but god forbid an elderly person or someone with a disability visits the store.

I was with Verizon for over 35 years and T-Mobile came along and offered me a way better deal than…read moreI had with them. Unfortunately Verizon did not care so I did not care. I'm a happy T-Mobile for the last two years!

They had to order a part for my phone which too 7 days way to long to with my iPhone the could been…read moreover night delivery I'm still waiting

Store full of employees... 0 help for over 10 minutes. No point in having such a big store and so…read moremany employees.

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.