Bad location, lackluster customer service and crummy products add up to a sure failure!…read more My first warning should have been their idiotic business name, Tricked Out Accessories. One should avoid at all costs businesses with names that sound like they've been started out of a warehouse garage. They're located in a distant corner of City Creek Mall with inconvenient parking access. The phone case we bought was scuffed up and looked like it had been used previously. Mind you, the price (roughly $35) was brand new! The employees seemed bored and uninterested, except when they were ringing up their sale. Their return policy (7 days?!) is ridiculous. Won't ever be back...

I came in on a good day when what I needed was 50% off retail price. My phone is charging finallyread more

I was with Tmobile and decided to change to boost movil came the store good customer service…read moreexperience I will recommend it.

My son bought a plug and play intenet, not informing him that our house needed a cable outlet. We…read moredo not have any cable outlets in our home. Also, NO ONE SPOKE ENGLISH. It was broken English or they had to call their supervisor and put them on speaker. He was told that he could return for a full refund, but when he attempt to return, they refused and said that they were not allowed. Untrue, we called and they said that we can return said item. This sucks big time. Just got off the phone again and we told the same time.

Very quick service and friendly staff will definitely go back! I love this place they replaced the…read morescreen protection beautifully

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

Amazing experience. Best service I've ever had regarding customer service and cell phone service. I…read morealways have service unlike T-Mobile. I would always have dead zones. Verizon is the best! Sign up with them now

I sat there for 2 1/2 hours and listen to this kid try and sell me on everything under the sun as…read morehe continued to charge me. The price started at 104 that I paid and then I paid an additional 322 to pay off the device and all I wanted to do was just get a couple accessories to protect the brand new phone that I got as they sit there and tell me we can put it on the account and it's gonna be OK and I don't have to pay this much today. But because seven months ago, I was late on one bill they're not able to charge anything to my account We paid $600 just to get out of there with a " tier, one trade-in value,"I have no idea. They create unreal. Expectations for stuff that's not even real. Zeke if you're reading this get a new job, because honestly, you suck at your boss thanks for absolutely nothing.

amazing crew, and service. i definitely recommend coming to this location. the manager does…read morewhatever she can to make sure everyone leaves happy (:

Samantha totally made my day!!! She was kind and patient, I just drove from another T-Mobil at…read moreCottonwood, where a guys rolled their eyes at me and I asked for someone else to help and their all went to back room and came back just to tell me that they are don't have what I needed... I drove to Sandy and Samantha absolutely restored my faith in humanity!! Thank you !

Bought a cover for my I watch. It cracked after a month and found out their "warranty " is $10 for…read morea replacement??? Paid that and now a couple weeks later it popped off when I barely caught it on something. I put it back on but noticed it is cracked again. Read on as others have had that problem. Really disappointing as now I've spent $50 and have a cracked cover. Hopefully can find a better product Update. The owner reached out to me suggesting an upgrade. I went in and they did install the upgrade at no charge. The associate was very nice and helpful.

Wasn't great customer care! Was not impressed at all. Thinking that I could trade my cover in for a…read morenew one of the next model I was denied fairly quickly - products are products - so much red tape in the way for the same type of stuff!

Amazing customer service, incredibly helpful and very patient. The rep helping me was very…read moretransparent the entire process

Yesterday my iPhone 8 kicked me out of any apps I tried to log into, so I decided I possibly needed…read moreto reboot it and it would go back to working properly again. Except, it didn't. Instead, I found myself staring at a black screen with a glowing Apple. I plugged it into the wall, I plugged it into my computer, and nothing changed. I pulled up support documents on my computer from Apple to try to solve the problem, but nothing I tried worked. I was on the verge of tears when I walked into this location, thinking someone here would be able to solve my problem and would know what it was right away. I was so wrong. There were maybe 4-5 employees, all sitting around together in the back of the store. When I walked in, no one at all seemed eager to get up and talk to me, almost like they were drawing straws to take a customer. Already, it's not a great experience when you don't feel appreciated just for walking in the store. I explained to the gentleman who approached me what was happening with my phone and I told him what I had tried already. He asked me one question, which was what kind of iPhone I had. He said he had never in his life seen anything like this happen with a phone before. Then he asked me if I had insurance on the phone, to which I replied yes. He walked over to a station and handed me a pamphlet and told me to file a claim and get a new phone. Not once did he offer to take my phone from me, maybe retry the steps I'd already done, and see if he could get it to work. He was not at all empathetic to my situation, and I was clearly distressed. I went home and tried to get onto the website to file a claim, but the website was just a blank screen. He'd told me it might be possible to even get same-day delivery on a replacement phone, so I was disappointed I couldn't even do that, and I also had no way of calling the support number, because of course my phone isn't working. I started to mess around with the phone again once it was plugged into my computer. First I pressed the up volume, then the down volume, and then the side button. Finally, something happened with my phone! It turns out that all my phone needed was an update, which if he'd had any product knowledge at all of what they sell at their store, he would have been able to figure this out. I find it hard to believe that no one else has ever walked into that store having the same problem I did. This could easily had been resolved if the team members here had a clue on what customer service is. Maybe AT&T should give me a job, because I am actually capable of asking questions and making sure my customers are taken care of. Because of this experience, I'm going to be looking for a new service provider. AT&T just cares about selling and not about taking care of current customers. ETA: I did give AT&T one last chance before taking my business elsewhere. I called the number the AM provided on the reply to this review, and instead of getting through to the actual office, I had a shrill fax machine sound in my ear. I double checked the phone number to make sure it matched what she gave me in case it was operator error, but it most definitely was not. As of 8:30 p.m. last night, I am now a happy T-Mobile customer. The guys in the store in Holladay went above and beyond. I walked out with a brand new iPhone 12 (free with trade-in of my iPhone 8), a smaller monthly bill, and a huge smile on my face.

Manager Devan is an ass. Right from the get go walking in it seemed like a chore to help my mom and…read moreI. No customer service. Just a mad dude who doesn't want to work. Go to the one by Fashion Place! They are much nicer

We received the best customer service! Nate was so personable, helpful, and friendly. He was…read moreefficient when helping us and went the extra mile.