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    AT&T Store

    3.0 (28 reviews)
    Closed 11:00 am - 5:00 pm

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    2 months ago

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    17 days ago

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    4 months ago

    Internet is extremely slow. Issues never get resolved. Incompetent staff. SAVE YOUR MONEY & GO ELSEWHERE. 0/10 stars.

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    9 months ago

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    Ask the Community - AT&T Store

    I'd finance a At&T tablet at this store and canceled the plan..so you billed me for the full price of the tablet...now can I trade it in for an IPad?

    I reached out to Lucas the manager of the Naperville store to clarify for us. Lucas: "We would be… Read more

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    People searched for Mobile Phones 433 times last month within 15 miles of this business.

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    Verizon - Verizon

    Verizon

    4.0(4 reviews)
    2.3 mi

    I was in the process of cutting cords with Xfinity (Comcast) and lowering my $225 month bill of…read moreinternet and cable. I went into the store not expecting much but wondering about 5G Verizon Internet. The person could not have been nicer, he immediately said "yes, that's what you need and you'll have great coverage, because of your home's location. Try it--you have 30 days to decide, no contract, and modem is free with service fee of $40 per month." He assured me it would not affect the $97 a month bill we were grandfathered into (Verizon does not offer anymore) of 55+ older for two phones and that this plan would just add $40.00 to my bill. I returned to the store when my bill appeared larger, but it was because I called the Caribbean twice (oops). He told me to take a photo of the modem/router's bottom codes before installing it, which I did. I downloaded the app for Verizon on my phone, and it was up and running in 10-15 min. I connected it to my newer router, and instead of missing Comcast, I am in amazement! My download speeds are around 190 mbps download; 5 upload, and my smart TV now pulls tons of live channels (268 of them), along with the Amazon Prime I already had with HBO and Netflix I had ordered on it. I don't miss any cable tv channels, plus now my internet on my laptop is faster. I hooked up two TVs--an old Roku TV and my newer Samsung Smart TV. I will be saving $2000 a year in cable/net bills. Verizon forecasts my bill going down to $136 next month for two smart phones with unlimited data, text, and calls (in the US) and the 5G network for Wifi, so I'm happily leaving the Xfinity/Comcast train....literally from $225 with Xfinity/Comcast including "very fast" internet and Basic plus Netflix and HBO to $40 plus $36 with my own subscription to Netflix and HBO and now actually lightening fast internet. That's $241 to $76 for internet and cable. Amazing. That's a savings of $165 a month. How did I wait so long to switch?

    My husband was sold an Apple Watch and a plan that Verizon hasn't honored leaving us out hundreds…read moreof dollars. My husband has gone in multiple times to fix it and spent over 8 hours on this mistake that a Verizon employee made. Every time we go in we have to retell the story, every time they tell us they can't do anything. We've been customers in good standing for many years, decades even but likely won't be any more. The customer service in this store is completely unhelpful. In the next year we will be adding a line and we WERE interested in the internet but without this mistake that THEY made we are planning on going elsewhere. Don't waste your time. The best part is that they place all the blame on a former employee who "wasn't allowed to give that deal." Sounds like a YOU problem Verizon and not our problem.

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    AT&T Store

    AT&T Store

    4.0(10 reviews)
    4.1 mi

    Okay, this review is more about AT & T then the actual store. Being of a certain age, thus falling…read morein the dinosaur category, we still have a landline. Go ahead ~ roll your eyes, tsk your tongue, shake your head, or whatever other behavior to indicate your utter negative response. Well, life has marched on and our phone needs have changed why shouldn't our service reflect that? Trying to get your landline serviced has become a real hassle and I am reminded that they are doing me a favor by coming out to fix the problem in the box they own. Now I have found out that you are no longer able to change any of your landline packages. Oh yes, they could bundle it with our internet but that would only decrease the charge about $30. So, as explained by the employee, unless I am willing to get rid of my landline ~ i am stuck paying over $100/month. Now I will roll my eyes, shake my head, and politely thank the employee for making me aware.

    Extremely disappointed in AT&T. A week ago tried to switch services from Verizon to AT&T thought…read morethe process was very cumbersome and time consuming. Ordered two phone lines one for an Apple 13 pro, one for my daughters phone and 2 Apple Watch 7 series with cellular service to be delivered to my home. Only wanted one watch but was offered 200 off the second plus a 150 dollars Visa card. The phone and one watch arrived but the other phone was canceled without notice from AT&T. Charged for the watch cell line that was canceled spent hours at the cell and hours at home trying to get this resolved. Decided to turn the1 watch I did receive and charged a restocking fee of $55. So angry!!!!!!!! Never AT&T

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    2.7(47 reviews)
    1.1 mi
    $$

    I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

    Years ago, tried to upgrade my son's Gizmo watch. Employee sold me a new watch, told me as soon as…read moreyou take it home and connect it to your WiFi, services will transfer to new device. Had to return to store to have device activated and connected. More recently, my brother-in-law, who is on my account, upgraded his phone. Against my advice, decided to "UPGRADE" his package, cancelling his previous unlimited package with perks, to a new unlimited package with "pay as you go". Long story short, his new package costs more and they screwed up and cancelled my wife's phone service. After returning to the store and spending a total of 3 hours, I was able to get my wife's legacy plan reinstated and my brother-in-law's more expensive plan activated! In July we traveled out of country and added international calling on our package, at the cost of $100 per line for 1 month, an additional $500. After we got home they tried to charge us an additional $500 per month as a recurring charge. I called and made sure they cancelled the international plan as it was only needed for 1 month. My November bill, they doubled up my international plan and charged me an extra $1000! WTF, how does canceling a service get you charged double??? After hours on the phone, I think it may be corrected, only time will tell.

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    Verizon
    Verizon
    Verizon

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    Dr Gadget Services - Napervilles cellphone repair and screen replacement experts.

    Dr Gadget Services

    5.0(9 reviews)
    1.4 mi

    Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

    My niece's battery on her iPhone 12 mini (yes this is an obscure model at best) needed to be…read morereplaced. She ordered it on Amazon, I mean how hard can it be?! lol - you need a special tool. A couple of days ago I decided to find a place that would fix it - totally forgot. I was meeting a friend at Chinese Kitchen (which is just above Dr Gadget and DELICIOUS btw). Lo and behold I drive up and see a sign "we fix cellphones." I thought "no way!" I strolled on in. Chris had a smile on his face and said "Hello how can I help you?" I told him the situation. He let me know he was about to close up, but he knew the phone model really well. He thought he could fix it in a half an hour. I gave him my number and told him I was having dinner at Chinese Kitchen. I kept looking at my phone so I wouldn't miss his call. A half hour went by - nothing. Then I look up and there he is standing at the counter. "Sorry, but I tried calling and your phone went to vm." WOW - really?! Instead of just leaving because he couldn't get in touch with me- he came up to let me know it was done. WOW! I don't mean to make such a big deal about that, but it seems in this day and age most people aren't willing to go above and beyond. Well, Chris did! Awesome customer service and very knowledgeable. I plan on bringing my Apple Watch to get my battery replaced as soon as I get back out that way.

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    Dr Gadget Services - We repair cellphones, iPads, tablets and so much more!

    We repair cellphones, iPads, tablets and so much more!

    Dr Gadget Services
    Dr Gadget Services

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    AT&T Store - mobilephones - Updated May 2026

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