The stores customer service is almost as bad as our customer care on the phone. I went in, hoping…read moreto get the assistance I needed the associate. Kim was unable to understand what I was asking, and she was unwilling to call Trey the manager because he was in a manager's meeting, even though he had just called her and was on the phone with her. I would stay away from this store and for that matter T-Mobile service altogether. It was my bad for giving them a second try after a previous poor experience where it got all the way up the ladder and they ended up crediting me thousands of dollars in equipment charges due to months of working with customer care for service issues. This time around I've been working with customer care for four months getting nowhere.

I just got my phone and called to make an appointment to set up the transfer from old phone. Max…read moreanswered the phone and said no appointments 1rst come 1rst serve. I don't have a problem with that as a side note for sake of this review and at no point disputed this policy. He said I could do it myself it's easy. Maybe for him since he does this everyday. If he had to do what I do for a living I would be more considerate and not tell him my job is easy. Besides that as he spoke he went on explaining my options to seek help online. His very long winded run on explanation without taking a breath I was trying to relieve him of continuing on by saying I prefer in person assistance and he hung up on me. When I called back to get the full scope the character of Max as a human being he denied hanging up on me and accused me of hanging up on him. Why would I hang up when I was seeking much needed help?! He is the one who didn't want to be bothered with me with his arrogance and his attitude run sentence as though each word ran together as one very long word in a very long run on sentence. The audacity of him and unconscionable to say the least to treat a new customer with such lack of dignity and respect. Left me shaken up literally.

hannah was literally so nice and helpful she knew everything no questions asked. left there happy!read more

Good company and service. No problems or issues. I would do business here again. Professional and…read moreexperienced. Nice and helpful.

I went to 2 other locations because I had an issue with my Samsung phone. Neither person at those…read morelocations helped. Total was of time. The guy at the Lake St location was useless. At this location, Omar fixed the problem immediately and was awesome to work with setting up my replacement phone. Only person and place I'll go to from here on out.

Paty is a superb manager. Even though there was a wait, they were highly communicative and did an…read moreexcellent job. I'm sorry to say this... But it was a marked contrast to another T-Mobile store in Carol Stream. I simply want to save you time by warning you. You do not want to go there. But definitely go to this one off of Army Trail. You will thank this simple Yelp reviewer whom have never met!

The store smelled like weed. Didn't have my screen protector in stock and wouldn't check to see if…read moreother stores had it. Refused to give me billing information about my own account that I asked for even though I showed ID. Go somewhere else.

I'm going to speak specifically about T-mobile as a service, do yourself a favor and buy somewhere…read moreelse. The service is horrible these last few months in Chicagoland and customer service absolutely sucks. Not only did they switch their payment option from accepting credit cards to only debit cards to collect your payment(specifically giving you a discount for paying on time) but also their are down towers in the area that haven't been resolved in months and they have no eta of when they'll be back up, the estimates they do give are days to weeks. Buy somewhere else Mike Sievert deserves a pay cut or to be fired for failure in providing reliable service because that's my pain point, not that he cares

Julio and Mercedes are the reason I'll be coming back! Absolutely amazing at their job and pleasant…read moreto work with!

Be aware that this is a franchise store and they are unable to correct many issues. They are not…read moreknowledgeable about their products. Every time I have gone to this location they have been unable to help or rude. I would strongly recommend going to the corporate store in Geneva or Algonquin. These are the store that they tell you to go to when they cant help you so your just better off going there in the first place. They are knowledgeable and more welcoming. As an example. My wife bought a phone watch which she felt was too heavy so she returned it. They refunded the price of the watch but failed to remove it from our billing plan. She did not notice it for several months and when she did they did not know how to correct the issue.

This T-Mobile location is convenient and close to my home, which is a big plus. However, the…read morestaffing and efficiency definitely need improvement. When staff are available, they're not very efficient, and during busy times they tend to disappear to the back for no clear reason--someone usually has to go get them. The speed of service is slow, and things could run much smoother if the team showed more urgency and worked more efficiently. The staff themselves are neutral--not rude, but not particularly friendly either. On the positive side, the store is generally clean and well-maintained. Overall, it's convenient, but the service experience has a lot of room for improvement.

GO TO DIFFERENT T-MOBILE!!! SAVE YOURSELF THE HEADACHE!!! The assistant managers and staff are…read moreextremely under trained and provide misinformation. They have no regard for the inconveniences they cause people. Stephanie has ZERO idea what she was talking about. If you're forced to visit this location, steer clear of her. Honestly, just try another location in the area. There's a ton nearby. This one just raises your blood pressure with lies and unhelpfulness.​

El peor servicio, me vendieron algo y al último me están queriendo hacer pagar más de lo que…read moredebería, con 3 personas hablé y ninguna pudo ayudarme, por ellos, t mobile ha sido el peor servicio agradezcanselo, nadie pudo ayudarme, en verdad no vengan

The worst customer service ever, there is many different polite way to ask people to wait! You need…read moreto do better!!!

Worts customer service waited 40 min in store to say that I have to do it online regional manager…read more Worst place to do business called to do an upgrade came no help at all

Take too long to get in and out T-Mobile service has a hole is garbage run business for my home…read morehave had many Internet interruptions same excuses all the time. My cell phone service is crap constantly cutting in and out very slow. Have a top-of-the-line iPhone pro 15 been a piece of crap since I started with the iPhone and T-Mobile I'm leaving. Enjoystay away T-Mobile garbage.

Horrible customer service when we walked in the store we were not greeted. They never mentioned…read morethat they had a newer version of the phone I purchased in the store. The employee was so sick he was causing and sneezing and was not covering his nose. I told him was he going to activate the new SIM card he said there was no need. I told the sick guy well if the phone I have is not working out activate the new sim card. I left the store and I try to use the phone it was not working the phone had no service so I had to drive back to the store and the guy that was helping hid in the back and the other guy that was in the store he did not know what to do so he had to call his boss to activate the phone that's when I realized they had a newer version of the phone so am stock with 4g instead of purchasing a new 5g. This employees are going to make this store close down for poor customer service and for being so lazy and not caring to help the customers to upgrade to newer phones. It is a shame that young people Get hired and they just don't want to work to make the customer happy. Totally disappointed

I went in this morning to get off of my ex's phone plan and they were so helpful! They couldn't get…read moremy phone number back but they helped me get a brand new iPhone, a new plan, transfer all my data over. And while I was there I had the best conversation with the lovely girl helping me. I feel so bad, I forgot her name, but she was so sweet! And they were so understanding and super helpful! 10/10 would recommend and will definitely be going back if I have any issues

you guys suck like poop go suck on a lolipop because clearly a little child made this wifi this is…read morea joke i would like to meet whoever is in charge of this establishment. i cant build my bloxburg house im trying to build my bestfriends house and im a very good builder however i can't reach my potential if this wifi problem keeps happenin, my screen is pausing in every gsme i play in roblox and i have to rejoin i do not enjoy having to restart my phone every 5 minutes PLEASE FIX THIS.

I had a difficult issue that their team work on for a few weeks. This store is very busy but the…read moreteam keeps plugging away to help you. I highly recommend the excellent service from this store.