Went in for service issues. No help. They told me to call Apple (the issue was DTMF tones, which…read moreare generated by the carrier, not the hardware). Went back to try again; arrived at 1020 am(they open at 900). Lights on, the guy in the store went in the back when I pulled up, and the door was locked. Did not come out. I waited 15 minutes, during which time I called Russell Cellular (the owner of the location) they confirmed that this location is open and had already had a customer this morning, but that the store did not answer when they called either. Hard to be more useless.

My brother is a Viet Nam veteran and not tech savvy. I gave him my old iPhone so we could text him,…read morebut he was continually frustrated trying to figure out how to do anything more than make phone calls. I took him in Verizon on Ogden in Lisle and was really impressed by how they listened to what he wanted (only 5 functions) and suggested a less complicated phone. After transferring his contacts, they also taught him how to use it. And gave him a military discount because he was a veteran. I'm impressed and certainly recommend this Verizon store in Lisle.

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

Years ago, tried to upgrade my son's Gizmo watch. Employee sold me a new watch, told me as soon as…read moreyou take it home and connect it to your WiFi, services will transfer to new device. Had to return to store to have device activated and connected. More recently, my brother-in-law, who is on my account, upgraded his phone. Against my advice, decided to "UPGRADE" his package, cancelling his previous unlimited package with perks, to a new unlimited package with "pay as you go". Long story short, his new package costs more and they screwed up and cancelled my wife's phone service. After returning to the store and spending a total of 3 hours, I was able to get my wife's legacy plan reinstated and my brother-in-law's more expensive plan activated! In July we traveled out of country and added international calling on our package, at the cost of $100 per line for 1 month, an additional $500. After we got home they tried to charge us an additional $500 per month as a recurring charge. I called and made sure they cancelled the international plan as it was only needed for 1 month. My November bill, they doubled up my international plan and charged me an extra $1000! WTF, how does canceling a service get you charged double??? After hours on the phone, I think it may be corrected, only time will tell.

Great store! Very helpful, friendly staff. Everyone I've ever dealt with here has been great. I…read morewill definitely be recommending this store to others.

From the owner: Providing only the best customer service, we strive to create an overall wonderful experience for…read moreour customers. Our top priority is to make our happy customers exit our store even happier.

I didnt have any services done because they dont work on my phone.... but I did want to comment on…read morethe fact that they responded to my inquiry pretty quick. :)

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

Everything staff was wonderful And the food excellent what more can you want !!love the sconesread more

Super nice, friendly and made the whole process easy. I was in and out in 10 minutes at 6pm on a…read moreTuesday. Corey was very helpful, explained everything and made it as easy as possible.

This Apple Store had a nice layout. It looked like they had a lot of staff. I appreciated that it…read morewas in/near downtown Naperville, but I was still able to park close to the store entrance. I thought they had a great location. It looked like they had a lot of great Apple products too.

Apple Store of Naperville is my usual go-to location for Apple needs. While I don't have any issues…read morewith theft thru mail... I prefer to pick up my items at the store directly. Due to being in Naperville, and the only one in the near vicinity... this location is always almost busy. Luckily, there are two parking garages within a two blocks of this store. Today, I decided to buy some AirPod Pros the day after the new iPhone 17 was released. That in inside was a very big mistake because there was a huge line for pick up orders. I arrived about an hour before the location opened. And there was a big line outside. The person at the door asked what we were looking for, and I told her that I was here to pick up an order. She pointed to the line and I was there waiting. The staff here was very good about making sure people were in the correct line. Every few minutes, someone would come out and ask each other to confirm they were here to pick up an item. Eventually...that question did become "anyone here for AirPods". I happily replied, with enthusiasm "Yes!!!". And we were pushed inside the store. Once we got inside..we had another mini line. However, luckily, they changed their mind and someone scanned my QR code and I got my item only a few minutes later. Overall, while this location is always busy... it is also always clean and I do feel safe. Sometimes, we have armed guards nearby too. I wish there was an Apple Store more west (aka: closer to my house), but until then...I will continue to visit this location.

I love this place. My husband has been with Scott for years. Anytime my daughter lost her phone or…read morebroke it Scott would bend over backwards to help us. More places could take a lesson from him in customer service. He also has displays of phones offered by carriers so you know what your getting. When us cellular was bought by sprint he directed us to the right plan for our family. Chicago Wireless is a small treasure hidden on Ogden Ave.

One thing I can say about Scott and he's always on top of things, when he says he'll call you back…read morehe calls you back. I would recommend chicagowireless to anyone looking for a new phone service.

I went to this location a year ago, and they helped me find a great plan that fits my budget. They…read moresaid the plan was only good for one year. I came back and waited 40 minutes to see someone. I was okay with that because it was a busy day there. The young lady who helped me said for the same plan; I would have to pay more because there were new expenses. The best she could do was pay more for the same basic plan. She gave me a scrap of paper that had written one price in pencil. I figured there was no choice. She had me okay it. I got home to see a shipping notification. It didn't say for what. Today, I got a new Wi-Fi, which I didn't ask for, and I had no idea I was getting it for 234 dollars. I am paying more for the same basic package, but they added new equipment without asking. There is now a $235 cancellation fee on my plan. Believe me, when this year is up, I will cancel Xfinity and go with another company.

Got a new iPhone at this store and were served really well by Ken with the salt'n pepper hair. He…read morewas very patient with me, and never a know-it-all as I slowly made decisions. Although an Android user himself, he didn't try to sway me away from Apple, and patiently researched and shared specs of the several iPhones I was considering.