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    AT&T Store

    2.4 (47 reviews)
    Closed 9:00 am - 8:00 pm

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    4 months ago

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    3 months ago

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    3 months ago

    Waited for an hour and nobody said anything to us. then proceeded to help someone who got there 45 minutes after us.

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    2 years ago

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    7 months ago

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    1 year ago

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    1 year ago

    Get managers who aren't aggressive and have customer service skills. Seriously lacking here.

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    2 years ago

    Worst branch in town they argue with customers yell at people on the phone close the store early.

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    3 years ago

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    2 years ago

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    7 years ago

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    2 years ago

    AMAZING SERVICE!!!! Steven was so helpful and was able to fix my phone screen when another place claimed it to be "unfixable"

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    2 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    Review Highlights - AT&T Store

    Milo deserves a raise and also y'all should totally let him off for Thanksgiving and Christmas to go see his Mom cuz Milo's Mom probably rocks too!

    Mentioned in 2 reviews

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    Apple Green Hills

    Apple Green Hills

    3.0
    (166 reviews)
    3.3 mi
    $$$

    This was the absolute easiest experience. Sammy (the most helpful Apple associate ever) made this…read moreexperience easy, fast, and enjoyable. She quickly diagnosed our problem and prescribed the solution. Sammy has ensured our future as an Apple household. She's worth her weight in gold!

    I made an appointment two hours in advance for 4:30 PM For a screen repair. As soon as I made the…read moreappointment, I walked inside and asked if they could take me two hours early since I was there. They asked what I was there for I said a screen repair and they said I will have to wait and come back at my appointment time. I walked around the mall and sat on a bench killing time for two hours. Then I came in at my appointment time at 4:55 and then they had me sit for another 30 minutes after checking in only to tell me that they are not able to take me for a screen repair today. The manager was there and said he couldn't even make an exception. Entirely unacceptable for them to have the time available on their website to book an appointment for a screen repair and for their employee to tell me to wait all that time for my appointment knowing what I was booked for, just for them to tell me I can't get it done today because it's too late and they are too busy. If they were too busy, they shouldn't have told me to wait. And if it was too late, the appointment time shouldn't have been available. That was a complete waste of my day. Not to mention, I live 35 minutes away. Unreal.

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    Apple Green Hills
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    Verizon

    Verizon

    1.9
    (7 reviews)
    1.0 mi
    Available by appointment
    Shipping

    TL;DR take your business to any of the real Verizon stores. These people know nothing about…read morecustomer service. I first tried to visit this Verizon location on my lunch break to inquire about upgrading my damaged iPhone. I arrived at 12:05 and there was a note written on the door that they were on break until 1:15. The store had only been open 2 hours at this point, and I'm not sure why they would close when people are likely to visit during their lunch hours. Reluctantly, I returned after work to try my luck again. Honestly, I wish there'd been another note on the door. I waited 20 minutes and was never even acknowledged. Not a wave or a smile or a "be with you as soon as I can." The one person working had no sense of urgency. The man ahead of me in line eventually left (which gave me a little hope I might be seen) but then returned 10 minutes later. I finally gave up when the sales associate and the person he was assisting were showing each other pictures back and forth on their phones. She must have had a great experience. Myself and the other man waiting did not. I am so unbelievably frustrated that I spent so much of my day trying to give money to a business that is very clearly incapable of helping me. I drove to my regular store on Charlotte and was greeted immediately but had to make an appointment for tomorrow because I'd wasted so much time at the West End location. It's also worth mentioning that this is an authorized retailer and not an actual Verizon storefront. I understand the economy is what it is and people are struggling to maintain a staff. Maybe this employee isn't paid enough to care. And if this was the owner, he should sell this franchise to someone else because he knows absolutely nothing about customer service. Verizon should be ashamed to put its name behind this business. I will not be returning. It's clear the only reason they have the new iPhones in stock is because they have no clue how (or will) to help people purchase them.

    Thankful for the outstanding guidance and customer service received here while on a Nashville…read morevisit. Adam was terrific, as my phone needed a screen protector, and he explained why the liquid glass option was the best for me long-term. He convinced me of the decision, and then promptly installed it within a 15-minute period, surprising me with his efficiency and assistance. Strong recommendation for anyone who is seeking mobile phone advice.

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    Verizon
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    AT&T Store - mobilephones - Updated June 2026

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