insanely disrespectful staff - staff member yelled at another customer for asking clarifying questions - the SAME employee told 2 other customers that he "didn't have time to help them with anything" in an extremely hostile tone - we have been waiting for well over 3 hours and no one will acknowledge us whatsoever. they claim there's only 1 employee working & then they disappear into the back for 20 minutes at a time. *UPDATE* we received help from Ke. she has been so helpful & respectful!! if you need any help, i would highly recommend her. Thank you, Ke for making our experience much more satisfactory & enjoyable! read more

The absolute shittiest att store in the US, sat here for over an hour listening to the only two employees talk about anything but selling a fucking phone or service to the customers they were occupied with. Go work at a fucking coffee shop if you wanna sit around and talk about your dumbass life with people. read more

Waited for an hour and nobody said anything to us. then proceeded to help someone who got there 45 minutes after us.

Huge s/o to Brandon Allen, who made the process of upgrading from an iPhone 14 Pro Max to an iPhone 16 Pro Max seamless. He advised us of all of our options but wasn't pushy as far as what decisions we should make. He updated our address info, added my fiancé as an authorized user to the account, swapped info for the phones and installed a new screen protector (technique was impeccable) all within about 15min. We were in and out and felt very confident in our choices. Thanks again Brandon! read more

There were 6 employees, only 3 were working and 2 of those were working with one customer for 45+ minutes. They stood around talking to each other for 10 minutes while there were 7 unhelped groups of people. We were on the wait list for over an hour and a half before we left because the store was about to close. read more

I went in on 3/20 to cancel my phone plan and switch to another provider, but that did not happen. AJ went above and beyond to assess my needs as a customer, discover the root of my issues, provide me with multiple options, not overstep the negotiation, and deliver the best option; all in a matter of 15 minutes. I want to say thank you, AJ, for delivering the service that led me to stay with AT&T. Keep up the good work. read more

Get managers who aren't aggressive and have customer service skills. Seriously lacking here.

Worst branch in town they argue with customers yell at people on the phone close the store early.

I've been with AT&T for 25 years and this store is by far the worst. Some scammer walked in with a fake ID and they gave him access to my account without verifying the security code. He locked me out of my phone and took over all of my accounts. When I called to find out what happened the attitude the store manager and the assistant manager gave me like it was my fault. No compassion or understanding. I asked to be called back by the DM and nothing. Tyler was the only one with a bit of understanding. My whole life was taken in seconds across the country. I'm in New York so I cannot just come down to the store. That person with a fake ID and my social couldn't supply the authorization code so he should not have been given access. The team at this store needs to be trained and the district manager could have returned my call. Disappointing read more

Do NOT purchase an Apple IPhone!!!! Do NOT. They make it virtually impossible to transfer data from your old phone. Neither the Apple store or ATT store could assist me in doing this. Truly the worst customer service!!!!! Go with another phone but NOT and Apple Iphone!!! read more

I don't know why this place only have 2 stars?? I had nothing but good experiences here. We bought phones and iPads and fixed problems and had nothing but good experiences here. Last visit we had Brenda help us out and she was great! Private parking lot and usually no wait. Me like read more

AMAZING SERVICE!!!! Steven was so helpful and was able to fix my phone screen when another place claimed it to be "unfixable"

Brandon is the best customer service rep ever. this store had great customer service and he was very friendly. very cooperative and answered all questions we had. I would totally recommend coming back here! read more

AT&T Store - Brandon best rep ever - Mobile Phones Near Me - Nashville, Tennessee

On 6/22/23 I had AT&T fiber installed at my home. Great! Soon after the installer arrived, two 'AT&T in home phone experts' showed up offering us a great deal on new iPhones if we switched to AT&T wireless. Bill would be about $130 per month for phones and service. Ok except, we were lied to! We looked on AT&T forum reviews and found many folks around the country who have been scammed by these 'AT&T in home experts'. What's worse is that AT&T knows this happens and allows it to continue. I'm being nice and calm about this but we are extremely angry that after hours on the phone and 3 visits to AT&T stores it's still screwed up. For example, 1 of our trade ins for the $1,000 off a new iPhone 14 was an iPhone 13 Pro Max in almost new condition read more

Terrible service, the guy was very arrogant and wouldn't listen to what I had to say ended up leaving after I found out that I'm paying 100 something dollars a month more than I should've been paying because I have an old plan and no one reached out to me and the guy was a jerk, so I'm still paying extrabut I'm gonna call the customer service online instead of work with the jerk in the store. By the way, his name was Bob. read more

We had a great experience with this AT&T. Nathan was able to help us undo the charges that the Charlotte Pike AT&T added to our plan. He also helped us upgrade our phones in less than 20 minutes. Highly recommend read more

Service was impeccable! Theo helped me get on track with what phone I was needing to look into getting and made sure that I didn't leave without being informed about the benefits of all types of phones. Thanks Theo! read more

I needed help activating my cell phone after changing carriers. Bob Patel helped me and was THE most patient, friendly, helpful customer service person I've experienced! He helped get my phone back on after an hour of of dealing with a confusing situation. Really appreciated his help and am so thankful to the staff in general, great place to go to when in need- ask for Bob! read more

The worst - came into the store to sign up for a "premium plan" they accidentally put me on the "plain" plan. Then they switched me back to the premium but I don't get the premium content but still pay for it. Avoid at all costs!!! read more

Just under a year ago, I came to the AT&T store looking for a new phone. At that point, they were happy to help, offering me a slew of accessories that would go perfectly with my new iPhone 7. Today, when my iPhone would not turn on, I took it to the AT&T store in hopes of receiving the same level of service that I had experienced a year ago. I was offered no help beyond "if it has insurance, you should go to the Apple Store," which was delivered with a scoff. This quality of service is at best insulting, and at worst despicable. Next time I am looking for a new phone or any sort of service, I will be happy to consider using telegrams or smoke signals before I walk into the AT&T store. After a decade of service, I'm eager to leave once my contract is up. read more

The staff members at this location were kind and helpful. Just an all around easy experience which is harder to come by these days. Definitely recommend! read more

Terrible. After not having internet for months due to an issue with at&t They scheduled to come fix it and the the guy tore up the line so he had to reschedule to fix another mess. They said they would be at my house to fix it and never showed up..or never called. So inconsiderate and rude customer service. Regret ever giving them a dime of my money. I had no internet for months and still had to pay them.Then they broke the line and left me hanging. Way over priced...and for this crap service? Its on their end and they never made it right..just blew me off..here I am waiting all day...wasted an entire day waiting on them to show up and they didnt even have the decency to call. Terrible service. They lost a customer. Incompetence. read more

Initially I was ambivalent about my experience at this store. However, today I went back in because my screen protector had been installed incorrectly and I was informed that the store does not offer exchanges on screen protectors and that I would have to order a new protector through the manufacturer and pay the shipping myself. I was informed that the store representatives offer the installation as a "courtesy", and so they are not responsible. This total lack of accountability is ridiculous. If I had know this I would have installed it myself. Overall I plan to never shop at an AT&T store again and I look forward to switching providers at my next possible opportunity. read more

I have AT&T internet service, not phone service. It took 12 months and a dozen people coming to my house before they finally got it right. I have had rewiring from house to poll, new modem, work done from poll to sub station.. It took 12 months before I got the best internet service I have ever had. I watch all my TV on the internet and it's perfect. Whether it's live stream or TV/cable shows through free web sites, I have no problems watching whatever I wish. I love my service. I have no phone in the house, no cell phone service with them, just U-verse internet service and it's not even the fastest service.. I obviously don't need the highest speed. I'm just thoroughly satisfied with my internet service and all the TV I need. Not sure what the price will be after the 1 yr promotion, but I'm sure it's cheaper than cable TV. read more

You can sign up for services through AT&T not just Comcast Xfinity! AT&T has u-verse (internet) and DirecTV for tv. They don't offer as fast service for internet but its very cheap. As for the TV, they offer more channels for less. Right now, they're offering the Choice Package for $29.99/ month. http://www.att.com/Common/PDF/DIRECTV_English_Channel_Lineup.pdf Thats a great deal but the only catch is that you have to sign a 2 year contract and the price is only locked in for 1 year. For me, I would consider the TV deal but not the internet since speed is important. However, I probably won't switch from Comcast, as bad as the service is because I would prefer to have my internet and TV from one place. *Note- according to a fellow yelper, the internet speed actually varies by zip code so AT&T u-verse internet might actually be FASTER than Comcast in some areas! Unfortunately for my zipcode, the internet speed range isn't very large. I think my only choice was 6mbps as opposed to my current 50mbps. read more

I'm wondering why I am the 3rd person waiting for assistance when the rude and uninviting manager is just walking around with no intention of helping customers and cutting down the wait time. She's standing at the register with NO customers, smh! read more

AT&T Store - Clearly not busy, clearly not waiting on the numerous customers who need assistance - Mobile Phones Near Me - Nashville, Tennessee

Soooooo me n my wife went here and were approached by NATE(thegreatest&hardestworkingsalesmen/workerEVER!) to which he asked us how we were n what could he help us with? He was super polite , n very helpful in every way . (This man deserves a raise) . He literally stayed with us through all the trouble we were having with our service n helped us shop for new phones . We love our phones n we love Nate. Thanks for all your help bro! read more

Rep lied to us about availability and shipping date of phone. He barely spoke English and didn't let me know what "color" he ordered for me. Was going to take 5 weeks after he said we'd have it next day. Several hours into working this out and hopefully I'll get some resolution tomorrow. Don't trust the "promises" here, feels like we got tricked into this purchase, so the rep could get the sale. read more

I went to AT&T in a panic when my phone randomly stopped working and CJ did everything she could to help me out. She was so patient and knowledgeable throughout the whole process of coming up with the best solution for my situation. I seriously could not rave more about her and her customer service skills. If I have anymore issues I will definitely be coming back here and asking for her assistance! read more

MILO IS THE BEST EVER!!!! I was switching from Consumer Cellular and getting a new IPhone and it ended up being a really complicated process (consumer cellular sux), but Milo was literally so incredible and got me through it all. Plus when I wanted the 11, all the employees were saying they ran out of stock, but Milo said he would go check anyways... They even were like "dude don't even bother I know we sold out of them, there are none back there", but he went anyways and turned out they had one left. Milo deserves a raise and also y'all should totally let him off for Thanksgiving and Christmas to go see his Mom cuz Milo's Mom probably rocks too! -Bonner Black read more

Frustration, Frustration, Frustration! AT&T is crap. Called up to cancel land line service and got talked into the super-duper UVerse service for $110/month. The day before they're scheduled to install, they call back to pull the old "bait and switch" and now it's going to cost $195/month. After multiple phone calls, finally able to cancel the order. A week later I call back to cancel the land line again. After holding forever, an operator gets on and tries talking me out of disconnecting and when I told her to "Please disconnect my service" I get "Don't talk over me." She then puts me on hold, and finally just disconnects the call. Now I'm back on hold, after calling back, and still trying to simply disconnect the service. HEY AT&T, YOU SUCK!!!! Never, never, never again. read more

If I could give this store negative stars I would. This place is horrible. Their customer service is the worst I have ever seen. They are lazy and will give you the run around. Don't waste your time going to this store. read more

This place sucks do not go here nor use there network please don't go DONT GO!! Worst service ever employees are rude!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Also the network has terrible coverage and speed along side the rude employees!!! read more

Had to wait over 30 minutes for a rep to ring out a free SIM card to us. Guy "checking people in" at the door stood there doing nothing for 95% of his time, when he could have spent 1 minute retrieving and ringing us out a SIM card. Don't try and run your stores like an Apple Store when you have 1/100th of the traffic. Teach your employees to multitask. read more

Employees in this store were the least bit helpful. Went into the store and was told to call AT&T for a headphone problem which took over and hour. Was only trying to get a new phone because I am still under warranty. The employees in the store had no way to test a headphone jack to file a trouble shooting report.... Come on read more

Today my husband and I bought a Samsung Note 8. We were professionally greeted and served by Reggie. What an awesome experience. He has a great personality and the purchase did not take forever. I hope corporate sees this post. Overlook the negative reviews, some people will never be satisfied, but take it from one who knows great customer service. Stop by and ask for Reggie Talley! read more

AT&T sold me a fiber upgrade, sent a tech out and spent four hours installing the upgrade, disconnected my old service, all only to find out they don't actually offer Fiber here until May. Now my old service can't even be turned on for a week. What the actual hell is wrong with this company? read more

This store is where all of our AT&T troubles began. Started with a sales rep that told us we were unable to transfer my wife's number to our new account (when she was already an AT&T customer). Funny how it was easier for me to transfer my number from Verizon than it was for my wife to transfer her number to our plan when she was already an AT&T customer. And that was well timed to ensure we missed the buy one get one free (bogo) offer on the iPhones at the time. Since going back multiple times after signing up, we had the store managers word that the bogo would still be applied. Somehow all those promises and account notes they had "stored" were gone and AT&T hustled their way out of a promo deal to charging us $750 we should of never paid. They are dishonest and do not care about customers. And they will refuse to work with you fix the situation. They will tell you call customer service , customer loyalty, or cancellation, etc... And then those people will point you back to the "point of sale" which is the same store that did us wrong. It's an endless cycle of crap and way too much headache. Please avoid this store and AT&T at all costs. read more

Got paired up with a rep named Reggie. I asked him for options on upgrading two of my phones (both iPhone 7), one of which was sent to be my company phone. Reggie said about about four words in total and just started activating things. Gave me no options, said that to give me options would be like "Training" me. Dude had the personality of a rock wearing an AT&T beanie, and when I called him on it he just stared at his manager, just blinking and staring like he was stroking out. I thought I was in Westworld and Reggie the Robot was rebooting, until I told him how bad of a job he was doing...then Reggie CAME ALIVE!!! He explained that I never asked for "options" and started arguing in a tone that sounded a lot like when the IT guy in my office tries to explain to me what the "cloud" is (hint: condescending). His manager Daniel finally arrives, in a moment that I regret I asked Reggie to *$#@-off (sorry dude) and he just keeps on defending himself. Daniel seems to be taking all of this in, trying to get a word in but Robo-Reggie is stuck in an argue-loop. Finally Reggie's Apple Watch buzzes - - he pauses - - and Daniel, seeing his window of opportunity, jumps in and very nicely explains to Reggie that "he's got this" !!! Whew !!! Daniel proceeded to explain my options (in summary I have no options), but Daniel's velvet glove approach made it sound so much nicer. Seriously Daniel was an AT&T store unicorn, an omniscient veteran, forged in Nashville's Batman building from the dust of the Baby Bell supernova (Westworld's version of Bernard, but younger and less menacing)...Then again maybe anyone would have been an upgrade to Reggie. If you go to this store ask for Daniel. My guess is that Reggie is headed into the shop to get a new personality. read more

I had AT&T U-verse services at my previous address and spent over 20 hrs on the phone getting it hooked up last year. I am an online student and it took them over three weeks from the time they said they could hook up service until it was actually up and running. I recall a time when I called the 800 number to get service and the guy who answered the phone was so inept in trying to help, that I decided to hang up and try to get someone else on the phone. When I called back, I got the same guy! Needless to say, I had to wait until the next day to call someone because he could not help. They ended up having to put a new box on the outside of the house and then to deal with all of the billing issues, it was nearly a deal breaker for me because I just felt like they left me out in the cold. It didn't matter that I used my Internet service for school, it was of no importance to them. Yesterday, I was on the phone with them for three hours to transfer service to a new address. I was patient, I was kind, the rep was new, so I just dealt with it. Today, I received a phone call from another AT&T rep that the rate that the first rep gave me was incorrect and that it would be almost $20 more per month. I disagreed with this caller, I wasn't going to accept what she was telling me. She very candidly said that they would cancel the order. So, they weren't very caring about keeping their customer of over ten years either. I have been an excellent customer and have spent thousands of dollars with them over the years and to be treated in this manner is just one more example of how when businesses are too big to fail, how the little guy gets screwed.. Very poor customer service, I will never refer AT&T to anyone nor will I ever get their services again. read more