Came here 40 minutes before closing to replace my current ATT prepaid esim. Daniel told me that they can only process payments for anything Prepaid and answer any questions. I was then told that I would have to call a certain number to replace my esim. Online, it says they can do it at the store. LINK: https://www.att.com/support/article/wireless/KM1455633/ Also noticed two guys in the back by the door chit chatting and just ignoring me.. Maybe they were discussing something about work hopefully. Those guys waited until Daniel came out the backdoor and helped me out immediately. He was friendly but seems like they don't follow ATT's policies. Here's the link where it says I can go in person. https://www.att.com/support/article/wireless/KM1455633/ read more

AT&T Store - https://www.att.com/support/article/wireless/KM1455633/ - Mobile Phones Near Me - National City, California

Horrible, if you want to wait for someone to even acknowledge you then come here . 5 hours to just simply get a new phone going and return the past phone. Then have to wait another hour to leave the old phone ? Ridiculous when 15 people in and out not even being talked to . This isn't how you run a business . Daniel Cruz helped me out got me right fast timing , he had to go to a different store yet this store is understaffed. From price gouging and adding fees like this is 2010's AT&T to wasting my whole day off at this place. after this phone I'm done never recommending AT&T . read more

Superrrr great service me and my mom stopped by to get an upgrade " Priscilla" help us right away ... super nice and she help me out lower my monthly bill as well ... TY much .. keep up the good work read more

AT&T Store - iphone 16 pro max - Mobile Phones Near Me - National City, California

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Had a really good experience at AT&T. Everyone was super friendly and helpful. They took the time to explain everything and made the whole process really simple. Definitely appreciate the great customer service. Highly recommend this location! read more

Whole experience was great! I had the manager, Pricilla & she was very communicative, with a lot of info into what I was trying to do. She did attempt to upsell me some add ons & when I respectfully declined, she didn't push it. Overall, I enjoyed it there! read more

Just came in w my sister and friend and had the smoothest easiest purchase of my life. Thanks Jayden for ur help! U da man!

Excellent service provided by Daniel. He worked diligently to get two senior citizens set up and started on their new. i

They have absolutely no motivation to help a current customer. It appears that the staff is just a bunch of kids waiting for quitting time. I need help making some changes to my account, they told me to dial 611 customer service and sent me on my way. I thought that was simple enough. After spending a frustrating hour on the phone trying to complete changes to my account the tech told me it would be best to complete the task in an ATT store, I told him they provided me with a number to call and he was surprised at the poor service I received at the physical location. I will never go back to the store on plaza blvd in national city read more

This store was very helpful in helping me with my phone issues! They explained everything I needed to know and the staff was very friendly too. The store is conveniently located next to my bank too so it was perfect. Also, the store was clean ! read more

Customer service here is trash, switching service back to good'ol T-Mobile, the girls that work there are rude with little knowledge about Their products & services. It's unfortunate read more

Went in this morning and had outstanding service, Priscilla was super Attentive not only to us but was helping all around as well. she explained everything throughly, answered all our questions and more, and was very kind we need more like her! read more

I went to the AT&T store to have a few phone lines to be transferred to my account. Sebastian and Danielle were amazing help and were very friendly. I didn't have an appointment or anything and the wait was fairly short. read more

And you wonder why it's only 2 1/2 stars unfortunately John and Priscilla here at this location are Very unprofessional and rude. They should not be in customer service or sales. Can't believe of somebody being a customer here for more than 18 years and cannot be helped sending them outside of AT&T to pay to have somebody help you with your device. Definitely no help what so ever. It's funny how John's tone extremely raised as I called him out for sending me outside AT&T where he explain to me that I would have to pay $50-$100 to get fixed I asked him why are you sending me there he said because they don't have computers there and they don't have technical service. You can see and hear that he has no patience for customers as Priscilla showed the same . I am 75 years old. I'm not the smartest and I'm not the Dumbest but I can see that he had no patience for helping me out. The hardest part to take in this, when you ask for a manager, they say he is not here at the moment , Thank you for sending me outside of AT&T John and Pricilla. read more

So let me start off by saying that I've been with AT&T for over 11 years... And usually I have a decent experience in the store but there's always something that they mess up on my account... I haven't been in to the store in over 2 1/2 years but I decided to upgrade my iPhone X to an iPhone 11 Pro Max Because we're moving to Hawaii it couldn't be shipped to my house in time... We were four days out from our Hawaii move so I called into the store and told him what I wanted and I had an appointment scheduled first thing in the morning for the next day I went in and was helped by Gerardo. The experience was super super good super professional and I got everything taken care of and handled. Literally I was surprised that this is the best experience that I have ever had in store and I wasn't there for more than an hour... Usually it takes me anywhere from 2 to 4 hours in there and it's so dreadful... But this experience was so different! read more

It was late afternoon, had a problem with my cell phone & needed it fixed like urgently (it had a frozen buffering sign, would not leave that black screen & it wanted to accidentally call emergency #s), so walked in that night & John stopped what he was doing & with kind consumer service was so helpful & broke it down so it was easy to understand how to fix it! I also commend the managers Kevin & Joel for their leadership too!!! read more

I didn't about 2 hours in this store the other day because I was upgrading my phone but never had backuped my phone. While we were waiting Alex was absolutely helpful not only with reviewing my bill but also assisting other customers and getting me the best deal but also absolutely professional and friendly. They helped me set up my new phone. Overall one of the best experiences at an ATT store! read more

FRAUD! There are no records of me trading in my phone. Meaning it was kept by either those who helped with the process,Christian G(who quit last month according to Carlos) and Carlos H and I am now stuck with paying a phone when I was told it would be paid off monthly with store credit! The managers do the bare minimum as well as the district manager Daniel L. I've sent emails to him and he has yet to answer. I am not the only one who they have done this to. Go to a corporate store where they will at least try, these people are scammers. Basic response would be "This is not the experience we wanted you to have. Thank you for the feedback, we understand your frustration. Please provide us with more details of the situation at info@mywirelessgroup.com so we may further investigate the situation." read more

Do not go to this store, they steal your phones here. I went in to do an upgrade and traded my other phone in. Still haven't received any credit for my phone and the employee that helped me no longer works there. The manager of this store says he can't do anything for me. Honestly AT&T should think about shutting this location down, it's always been a shady spot. read more

Basically you will get screwed up. I trusted the salesperson no actually even worse... I believed him. It's the way they play with words !! I was asking and asking how much was gonna be my monthly payment but never got an answer. I was tricked and they confuse you with the TRADE IN CREDIT !! they only gave me 200 for my iPhone 11 ...they never said that. Now i'm stuck with a new monthly phone payment which I didn't have before because my phone was paid cash when I got it. read more

Came in to trade my phone and was supposed to be helped by Aaron, the store manager but he did not know what to do. Took longer than it needed, very disappointing. read more

I went in to do a trade in at this location and they totally messed up. Not only did they fail to provide any confirmation for the S9 Galaxy I traded in... they submitted it under a different person's account and I wasn't getting any credit for the phone. This is not only a huge mistake but highly unprofessional and costly to me. AVOID THIS LOCATION! COMPLETE RIP OFF. read more

I had a recent issue with a sudden price increase in my att u verse bundle Melanie G store employee was very helpful to resolve the issue and offer me different Alternatives such as Roko tv and Apple TV as well as satellite DIRECTV which I'm strongly considering for the future So I'd highly recommend anyone stopping by the AT&T plaza national city store and buy a cell phone or set up cable internet......Greg s read more

Came in to upgrade a phone and switch carriers entirely. Marvin made the process very easy and direct. He presented promotions clearly but didn't force anything like I have experienced in the past. He was very helpful in everything from the purchase to putting on the screen protector on my new phone. One customer walked in with a somewhat ridiculous concern and he handled it very well. Gave it four stars only because of parking. read more

I have to tell that l have for many years AT&T never have been disrespected by a Customer service manager name Lou she was rude and insconsidered not willing to listened to our concerns as a consumer by telling us that we were going in circle and the end of the conversation we asked to talked to somebody hire than her and she could not transfer us to anybody else that she didn't have any other issues notes in the sistem about our account there for she couldn't do anything for us waiting for response from someone who care to mantain a 30 plus years Custumers thank you At &T never l have been treated very disrespected by a Customer service manager name Lou she was rude and insconsidered not willing to listened to our concerns as a consumer by telling us that we were going in circle and the end of the conversation we asked to talked to somebody higher than her and she could not transfer us to anybody else .that she didn't have any other issues notes in the sistem about our account there for she couldn't do anything for us waiting for response from someone who care to mantain a 30 plus years Custumers thank you We live in Palm Coast Fl read more

Came here to run a diagnostic test on my phone as it kept dying (likely a battery issue but I wanted to be sure). There were three employees standing at the front and the store was practically empty. The girl asked one of the guys if he knew how to run a diagnostic test and he said no. He was new and hadn't been trained. I get it, no biggie. Then the girl said she'd be back to help me out and disappeared in the back for a long time. I sat and waited while the two guys talked to one another. After at least ten minutes, another guy came out from the back and asked me if I was being helped. I told him the story and he said that the girl must have been caught up with training. I get it if they are having a busy training day but it would have been nice to not just leave me hanging and forget about me. Anyway, this guy (Yonic was his name) was able to complete a diagnostic test for me. It turned out to be a battery issue but he said they did not sell them there so I had to go to a third party retailer. He was helpful in his explanations as to my different options (including insurance) so I appreciated that. It turns out AT&T shut down their service centers, FYI. He also carefully explained the changes within AT&T's upgrade policy. I'm honestly disappointed with AT&T overall since they no longer offer contract incentives in the form of free phones. Currently, if you sign up for a contract, all they can give you is a payment plan to ease the financial strain of purchasing a new phone. Anyway, if your phone keeps shutting off, don't bother with AT&T. Just go straight to a third party retailer for a new battery. Can I recommend SD Cell Phone Repair on Park Blvd? Great service. read more

By far the worst customer service I've ever gotten at any at&t location. It is super convenient because it is closer to my house but the lack of quality customer service which I am really big about, will force me to just drive further away. I have given this place multiple 2nd chances because of the hassle of having to go to the one at the mall but this location never fails to disappoint me. The representatives are very chatty and non attentive, and do not go out of their way to help figure things out for you. Whether you come in to make a payment with cash or debit there is always an issue and they just look at you like well there's nothing we can do about it. Wrong. There is ALWAYS something you can do about it. Key to quality customer service, even if there isn't a way, find a way you can provide a temporary solution to where the customer walks out satisfied knowing you at least TRIED! And like one of the previous yelpers mentioned, the staff are always clueless here they never have the answers or the access so it makes me question why this location is even open still..it turns from convenient to an inconvenience really fast! What a shame! read more

I had the worst experience at this AT&T authorized retailer store. Usually a manager can fix a problem especially as easy as mine was. However he couldn't look at my phone because he had to go stand at the register and look at the door for people to come in. While waiting I figured out how to fix my own phone which would've took him only 26 seconds or less to do. I had advised that I had cross to Mexico. I told him I don't know what button I need to push back to get my Internet working again. This Loser, yes I use Loser because didn't do anything to help me while he still at the cashiers counter doing nothing. All he had to do was look at my phone push the button and guess what my internets back on. Maybe I should know my phone better but obviously I don't. Please educate your managers on Customer service it's actually called customer service 101 or management 101 or anything 101 If I could give a -5 stars I would Yonic was his name read more

AT&T Store - Worst manager ever! - Mobile Phones Near Me - National City, California

I would give them a 0 if I could. DO NOT COME HERE. My mom is 66 and was taken advantage of. She calls me to ask if I wanted one of her "free tablets" that she got for buying an iPhone "all I had to do was pay for the tax!" Obviously skeptical, I called customer service and lo and behold she was paying $20/month for a plan for the tablets. Additionally, she was being charged for 2 lines. Very simple fix, right? Wrong. I went to the store and Jaime was annoying. "Like I told your mom..." but I insisted he show me the allocation of the bill (oh and my favorite quote "really 611 said we have bad customer service? tell me why we have a 95% on yelp" HA try 1 star!) Once we got the bill up, HE WAS WRONG and really she was getting a discount? 28% off of $30? WOW. So I asked him to print the bill and he says "We don't do that here" WTH?! The fix should be easy right? Return the tablets, waive the restocking fee bc THEY LIED that it was free and only keep the iphone line. NOPE. Only a manager can do that. ALSO the employees didn't know I spoke spanish and IN SPANISH they were talking about our account, RIGHT IN FRONT OF ME. I call the next day and the manager (MIGUEL) tells me he'll get to the bottom of it. Next day, no call, so I call back. He's at lunch. Call an hour later. He's in a meeting. Call 30+ times with a blocked # and my # and NO ANSWER. This is the BEST PART about this shady establishment. I call my husband and ask him to 3 way to see if they're avoiding my call. WITHIN 2 RINGS THEY PICK UP THE PHONE. You're d-mn right I flew off the handle. They denied having caller ID, Miguel told me he didn't have to take my disrespect (DO YOUR DAMN JOB) and then when I told him I needed to come in and see him he said "I'm not here 24/7, I don't have to tell you my schedule" WTF? Really? BC ONLY A MANAGER CAN TAKE CARE OF MY MOM'S ACCOUNT. Inevitably my sister went in to take care of the cancellation bc we didn't want to deal with them AT ALL anymore. AND THERE'S EVEN MORE IDIOCY IN THAT INCIDENT (they made her come back TWICE to make a "manager" take care of it and inevitably she didn't need the manager!) We wanted TO STAY WITH AT&T IDIOTS. But bc of your terrible service, my mom is on SPRINT with me now. MIGUEL, JAIME and Jordan and Arlene that sold my mom a phone that didn't need that much data, that dumb screen and all the other features that were unnecessary, I will do everything in my power to report you to the BBB and anyone else above you. YOUR ESTABLISHMENT NEEDS A COMPLETE OVERHAUL. If that means retraining you all to have some semblance of customer service, so be it (no one has to lose their livelihood for being a dumb dumb). Get it together AT&T!!! read more

Worst mistake ever!!!!!! When the iphone 6 came out my husband decided to go to this retail store to get his phone. He walked in and Miguel help him. Miguel offered my husband a great deal, you get an 128GB phone with a free ipad mini, too good to be true right. You just have to change your plan instead of being unlimited on everything now you will have a limit usage data, not that bad, but hey you get a FREE ipad. Well that offer was a joke and a lie. My husband gets the At&t bill, and guess what they are charging him for the ipad mini, yes $50.00 monthly payment for 15 month, are you kidding me!!!!!!! To make worst matter, we try to return the ipad mini (rather buy it somewhere else) we aren't paying that much for that ipad, but we couldn't return it because it was pass the 15 days after we purchase it. Are you kidding??? Our monthly bill comes every month not every 15 days, how were we suppose to know that we are being charge for it when originally it was going to be free! The manager was no help at all, wouldn't take responsibility for the mistake that was done at this store by one of his employees. Such a nightmare, we were there on Saturday for 2+ hours trying to talk to customer service using our own phone at the store. Such a bad experience, never coming back. read more

I found some great items for my phone trade-in. They were able to give me good value for my Iphone 6 plus. I ended up getting a Samsung 8 Active, which was a renewal for a 2 year contract. I'm still waiting for AT&T to have a good deal for unlimited data. They seem to lack that aspect. There was a hold up too with setting up my phone. The person who sold me the phone forgot to set up my phone completely. He was saved by another salesperson that helped me finish up the process. Good save. Great selection and give or take with the customer service. read more

I love going here, Julie is absolutely the best, most professional customer service associate I have ever had the opportunity to work with. She always takes care of us military folks and gets the best deals possible. Don't even think about going to any other store... come here, see Julie, and walk away another completely satisfied customer. Julie needs a promotion to store manager NOW! read more

I went to this store on August 2020, Jose recommended us to purchase 3 new iPhones that were 1/2 price. When my phone bill arrived it did not reflect the promotion. I've talked to the manager and have had no resolution and have made several calls to AT&T and they have stated that "what they did at this store invalidates the contract for the promotions" now I'm stuck with a bill that I cannot afford. Be careful and read the contract carefully as the store and AT&T as a company will not take any responsibility and blame the customer. Although the customer is not at fault. read more

I came to the store and in a matter of minutes Jenah & Ed took care of me. I was very happy with their professionalism. I came in to update my phone and my plan and they explained everything with great detail and broke everything down for me to fully understand what I was getting my self into. Ed was very helpful with helping me with backing up my iCloud and making sure that all my information on my old phone was transferred to my new device. They both answered all my questions. I am happy to have came into this AT&T store and not another one where they would of gave me the run around and would of just seen me as a sale. Instead these guys made me feel as a customer they care for. read more

This store has such a good crew. Specially Melanie G. She help all that I need. And make things easier for me. Will be back again for a good service read more

This store has a very very super slow service there's only two sales person that taking an hour in every customer.

When I came to the store I didn't wait in a lane. Miguel tried to help me. I wanted to buy 2 cell phone's Samsung and Kyocera. He wrote on the piece of paper price of how much I should paid each month. Then when I give him my phone number he told me that I need to change my plan from pre paid to the post paid. I said that's ok. Then he tried to do it 3 times. Then he told me that he can't do it and I need to go to the another att location or call customer service by myself. My previous phone was dead and I did not have any GPS so couldn't come nowhere until I buy new phone. Than he call to the customer service by himself from his phone. We talked with them together. Customer service switch us 3 time and we talked with different people and then last person just hand up the phone. After that Miguel told me I can create new account with a new number I said yes. He tried to do that and that he told me my social security not good for credit it's only for work. He called to his manager and this manager told him to use fake social security 61111111111 (it is looked l I ever it) I double ask him is it OK to use fake social? He told me yes. He use it for each new customer. Than he cannot create an account and call to account support I guess and person in there told him he can not use fake social. I said that I need a phone and his first recommendation was to buy Samsung for 80$ and new Sim card. But I don't need Sim because I already have it. And they do not had most phones on the store. You should wail for them 3-5 business days. That all workers come to me and told me they can't help me and better if I'll go to the Walmart. What I did after almost 2 hours in this store! This is more worst experience ever!! read more

Disappointing business practices. My wife spoke with their office to get internet service set up. We elected to do the self install, and we were told of a date for equipment arriving and we were verbally given a price per month. When the day the equipment was to arrive passed and UPS My Choice showed no packages coming (informed it would come through UPS), we called to check up on it. The phone was set down while we waited "just a minute". 14 minutes later, we hanged up and called back. Three phone calls later (using a different phone), someone answered. We were given info for our package, and our billing statement was sent to us via email. Unfortunately, the statement was $20/month over what was verbally agreed upon. We called back to dispute this, and Heather informed us that Yonic, the person who verbally gave the information in the store, was new and was unaware that the price he offered required a bundle. Unfortunately, I read the other reviews on here and learned that Yonic has been mentioned in reviews as far back as a year ago. He is not new. Perhaps Heather is new and didn't know Yonic (general manager, I believe), or perhaps she lied. In either regard, we did not appreciate the misinformation from whichever end it came from. Luckily, Heather gave us great advice and said that we can simply cancel with AT&T's customer service phone number, and we can bring the self-install kit to UPS for free return. read more

I went in yesterday to get my new phone set up and Hector was the sales person that help me he was incredibly patient he help me set up my phone showed me some features on my new phone and also gave me a great discount on my old phone and I was able to purchase some new accessories and even discounted the accessories everybody that work there including the manager Was very pleasant I was very impressed with everybody if you're looking for a store to go to that has the best employees around willing to help with everything try the store read more

If I could give less then one star I would! The one person working has no idea how to do anything and every time you ask him for something he has to call on his phone and ask someone how to do the task. In the end failed to accomplish the task so I walked out. Do not come to this store! read more

I would like to give a shout out to Marcos for his excellent service he help B.I.G time on what I needed and now I am keep on going back way to go woohoo. read more