Juan was great , thank you very much. Overall great customer service. I will definitely be back for service. read more

Came in to return equipment and was assisted by Adrian Moses. Amazing customer service and very knowledgeable of services and offers available. Great experience thanks Adrian! read more

Cox sucks... Sat on the phone for 55 minutes just for them to tell me that the service is down! Israel, the customer service agent, is terrible... Did not know what he was doing and kept putting me on hold. That's why I sat there for 55 minutes. Do not recommend ever getting Cox. read more

maxing customer service from Juan. Well informed and knew exactly what we needed. Will definitely comeback next time. Super quick and hardly any wait. read more

Sure enough I swear they rig tech to knowing most people will get smart homes with cameras and "wireless" gadgets you need to connect to your router. Cox had a promo and offered me a new panaromic wifi router since my old one of only 4 years is now outdated along with my data plan which cannot support more than 5 devices. I've since doubled those devices. A quick call to Cox customer service and a run over to this store made it easy to pick one up and do a self install at home. This store is a bigger and newer one. I think they had a smaller one across the street 4 years ago which was the last time I was here. Simple in and out service in about 15 minutes and a slight wait in line. read more

zayan & Mia was amazing. Great service. Took their time and was very patient. Made sure I left happy

isaiah was very helpful and patient with all my questions! wish everyone acts the way he does

grea customer service from Juan. helps everyone with the upmost attentio. will be back to this location again.

Excellent customer service from Adrian! We were greeted as soon as we walked in. He remained engaged throughout the conversation. I felt heard and understood. I was able to accomplish what I came in to do. I am highly impressed with the level of customer service and attention provided to us on our visit today. This kind of customer service is rare to find nowadays and definitely worth highlighting. Great job Adrian! read more

National City. Highland Ave. First time at this location. Been with COX for years. Overall the best cable & internet service in San Diego. Nice & friendly staff. Special mention to Ari for her OUTSTANDING customer service. Explained everything in a easy to understand manner. Team player that really cares about her work. It's people like Ari that exemplify the COX communications mission statement of "committed to creating more moments of real human connection". As a 20 year military Veteran, I salute you. Thank you. read more

Cox Authorized Retailer - Internet Service Providers Near Me - National City, California

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They will lie to you and charge you for something you're not using. So be careful when you go into the store! I was setup and after a year of trying to transfer my service I just found out I was scammed into a bundle I didn't know I was signing up. I had the cheapest deal before I moved and then it went up $5. And the lady at the store said oh here is something on us. Which was a lie because that's the reason my bill went up. A guy I work with said Cox says he owes over $500 for the device. Even though he returned it when he moved. So, when you return anything. Make sure to keep proof of the receipt or something stating it was returned. They will SCAM you into owing more money. Two people on the phone in billing and services said they would refund me because I never used the device and then I get transferred 3x to the last guy that said "SORRY THERE'S NOTHING I CAN HELP YOU." Do you want to get service through a company that doesn't care about their customers and only commissions? They're quick to take your money and never give money back. read more

My daughter and myself had a sales associate Adrian Moses he was so informative about everything You don't find that about people anymore that will actually take the time and give you all the information and does not mind if you ask them 1000 questions he was so patient and so professional. I wish there were more people out there like him. This is the way it used to be back in the day in my time never rushed us. I would definitely recommend him if you're going into the one on Highland. read more

Horrible service. I should have done my research before getting their services. Waste of your money and time. read more

Cox Authorized Retailer - The reviews speaks for itself. - Internet Service Providers Near Me - National City, California

The parking lot for this facility is woefully inadequate. I was informed by "Johnathan" on the Cox.com website chat line than I must turn in my decade old, partially inoperable TV remotes . . . Or be charged a service charge. He recommended the 1205 Highland Avenue location as the closest to my home. I did not have to wait very long for one of the counter associates. When I presented the old remotes, the counter associate almost laughed at me and informed me that I did not need to turn them in. In other words, the trip to National City was a complete waste of time and gas. Cox provides conflicting information to its customers which results in the customer making an unnecessary trip. Thanks, guys. Maybe cutting the cable isn't such a bad idea. read more

We've had Cox internet Since we moved here to San Diego two years ago... In the beginning we were having issues with it but we ended up getting everything taken care.. My contact person was Adam and any time I had any concerns Or questions he handled everything in a professional manner and gave me all the information that I needed... We are on the way to Hawaii and we were on a month-to-month plan for only our Internet... And the process was super easy I turned in the equipment got a small little receipt I went inside of the store and honestly I wish I would've gotten his name but the guy that ended up helping me was absolutely amazing and super nice everybody was super professional... And it was a really good experience! read more

***DO NOT GET COX, SAVE YOUR TIME AND MONEY!*** If you are choosing an internet/cable service, go somewhere else!! I used to have cox a few years ago and I just got a new home, so decided to try cox again. I placed my order and set everything up on Wednesday 04/01/2020. The customer service person over the phone said our equipment will arrive in 1-3 days and I will receive an email shortly. Saturday comes, and I have received no equipment and no email. I call cox and the lady has no idea what's going on and says there was a mistake, it will take maybe another 5 days. The following Tuesday comes and I still haven't heard anything, so I call again and Mary Lou (the ONLY GOOD THING ABOUT COX IS THIS WOMAN) says no equipment had been shipped out and she will get it to me by TOMORROW. Mary Lou stuck to her word and we got our equipment the following day! Our cable "Contour" box was the incorrect box, so customer service said to go to the store and get the correct box. The guy at this store says it's wireless. So the new box isn't working either, so we have a tech come out and tell us that it ISN'T WIRELESS AND IT'S THE INCORRECT BOX. So we go BACK to the store and they tell us we do not qualify for a wireless box and they have no idea why even though that is the one we originally ordered with our service???? We go to this store, and the woman at the store was absolutely AWFUL and extremely rude!!! She had a bad attitude and even TOLD US she didn't want to help us because she couldn't, started saying it's not her fault the coronavirus is here (super irrelevant???) and walked away MID-SENTENCE WITH US HAVING A CONVERSATION. The manager came and gave us credit and a new box, which of course, did not work. All we have been trying to do is get our cable setup and that seems pretty impossible for them to do so. Canceling and moving on to ATT U-Verse. They are 50000% much nicer and easier to work with!! read more

I was returning my internet modem the skinny guy told me I have to call and cancel the service I did call and my service got cancel I came back to him to return it he refuse to take back the modem . But when somebody else assist me they take it without any question ! This cox location need more train specially those young people who act like professionals read more

Janice sucks btw, she left me on hold for 20 min. I drive up to the store and the girl is walking out for lunch. Don't bother calling just show up. read more

Intermittent issues with internet. Super fast installation when you register for services, but super slow when you have connectivity issues. They'll send a service person to your house, but it'll be $75 charge for that person to come over. Can't win with Cox, but they control the internet world. Thinking of AT&T as my next carrier. Need to do more research. Really give 2.5 stars, but 3 because it's just average. read more

They seem like they don't care to do business. Burn and churn is their attitude. I didn't catch his name but he's not very responsive when you talk to him and makes it awkward just standing there to do a transaction. read more

I was having problems with my newly installed cable TV & Internet, so I scheduled a tech support visit with Cox. Ray-Ray, Cox Technition, provided the support. Ray-Ray was knowledgeable and very friendly. He literally took a couple of hours checking every part of my TV & Internet system. He was extremely thorough! When he was done, everything worked perfect. We were very pleased! Thanks Ray-Ray! read more

If I can give them "0 or No Star" I will! They don't know what they're doing! We called cox technical support then went to the store to tell them what's the issue and what we need (switch the modems) but they didn't listen. We've had Cox for 4 years, same place. We just switched account and they told us that we need to wait for 2 days for the technician to com in to install everything. They canceled the precious account before they told us that we're not gonna have internet for 2 days! I'm working from home and my son's doing online school. Internet is very important. The Cox technical support said that there's no need for the technician to come over and that's what I told the lady at the store but she kept on insisting that a technician needs to install everything. She also gave me a mean face! Don't go to this store!!! read more

Zero stars!! I regret signing a contract with Cox. Horrible service, always having issues and no consistency!! They add on hidden fees!!

They have no idea what they are doing. I had to go back there 3 times to get a remote. And until now I still don't have the right remote. We will go there one more time and hopefully get the right remote. If not I might have change cable companies just so I can watch TV. read more

They signed me up for a phone line along with my internet telling me it was free for the first year. Bill comes and come to find out i am paying for it. Tried calling the store multiple times to speak to the representative that signed me up. Never got a call back. read more

Terrible. This company blind sides you with billing, it's ridiculous. I want to switch companies so bad, but Cox is the only somewhat solid internet provider. I hate this company so much, such money hungry assholes. I can't wait to move cities so I never deal with them again. AWFUL AWFUL AWFUL read more

Yannis doesn't have a customer service manner, 8/7 i sign up for $74.50 /month for 500mpbs,according to her I have an appointment for installation for 08/12 from 8-10. no apparently i don't have an appointment and the lady told me at their 800 # that my appointment is for 08/13 bet 8-10am. okay technician showed up and he said that the work order is just for outside not in house installation and he doesn't have any modem with him. i went to the store which is suck. Because the wait seems your at the DMV. but a least at the dmv they have so much help. but in this particular store there's 2 staff working.to make the story short I told her that how come my bill is $89.99. and she went to her computer and did something and she said its all taking care of, after 2-3 hrs. i checked my online and my speed went down to 250mpbs and its $69.00. If I there's a different internet provider in my area I would definitely cancel this. but i think this is the reason why, they know that no matter how bad is there customer service. And Yannis also she doesnt apologize and doesn't own up what she messed up. I am not even a established customer yet. read more

The representative laughed when I asked about my current service like it was funny because I was paying basically the same amount for 150 mbps then the gig. It was funny the company was getting away with this. I am mad I was not notified I would pay a prorated amount for my upgraded service and I am upset because I have not been able to use my internet hardly at all since I upgraded. This has to be a joke. I called and they just pitched to me well I see your problem but hey do you want to buy this service which was completely unrelated to the issue... read more

Recently I went broke paying for the most decent plan . And I had no choice to pause my internet . They charged me for the month . Then paused it 1st week in the month I didn't even finished the whole months worth of internet at all or was even close and it got charged for it... they came to pick up the modem and a few days later is charged for more then a $100? Doesn't say why just did . They Aren't straight up when it comes to the fees. Nor is the internet worth the price. No longer a customer. Terrible service for 165$ a month lmao. read more

This Cox location is awful. I came in looking to get a simple WiFi plan set up, and instead received this branch's interpretation of customer service; one which demonstrated their lack of knowledge, professionalism, and overall helpfulness. The experience with the Cox representatives was so atrocious I had to call the Cox customer service line, and to my surprise was greeted with the most understanding and considerate customer service specialist. It was this agents amiable and helpful demeanor that prompted me to continue with the purchase of the service. Ultimately I am dissatisfied with Cox Cable's ability to provide a consistent quality customer service experience. I am inclined to go with a competitors internet whose same plan is up to 30% less, and at this point the only thing that could keep me in my current month-to-month Cox plan is the quality of the internet provided to me. I hope this yelp helps to serve Cox and it's affiliates as a reminder of the importance in customer service training of its employees. read more

Cox is ridiculous I connected service in September of 2021 had some connection problems with the wired cable boxes so they sent 2 technicians out to check it out so they switched my wired cable boxes for wireless boxes and they left without a word every week since we have to call and have them reconnect it they say we never returned the wired boxes my wife works from home so the internet is imperative she could lose her job because of the missed days at work because of no internet. Cox is petty they're technicians are thieves. The boxes themselves are useless to me why would I keep them. I will seek the letter of the law on this company if my wife is fired for there stupidity. Don't get Cox. I'm switching to ar&t. read more

This establishment is not officially part of Cox, it is just an "authorized retailer" meaning that it is separate from Cox while still offering Cox services. Even though they can handle issues with your account, I do not recommend you to go to this location. It seems that the way for them to do "business" means committing financial fraud regularly. In my case, they used to charge me more than one time for one bill cycle. If I paid with cash, they will make it seem like I didn't pay and I'm "owing" when in fact, it is not true. When you pay with card, they apply your payment to another account that is not yours. They make it seem like you are not paying and you are overcharged. Supervisor and employees operate under the idea of stealing your money. I stopped going there after I noticed how they did "business." I started going to another office which is : 1535 Euclid Ave, San Diego, CA 92105. I just opened an account with a family member. They added contour to our service when we did not even asked for it. I will be returning the Contour box. Keep in mind, we did not even discuss this when I talked to the Cox Representative in person at the Euclid Store. Thus, I think that some of the problems just reflect "Cox" culture of seeing you as a wallet and not as a customer. In regards to the office on Highland, I will actually report the highland office to my bank and police. I was even told directly by the Euclid Store that many people complain of fraud about the Highland office. My advice to you as a customer is to pay with card so you always have a record. By all costs, avoid paying with cash. If you can, make sure you follow your account online. "Cox" has a culture of selling you one internet speed and actually lowering it in reality and making you pay for a higher speed that you are not actually receiving. I test my internet speeds. I have caught them doing this on my account several times. If you don't know about computers, daughter or son follow up your account online so you are not actually overpaying. Checking your internet speed is incredibly easy. Go to Google and simply try an internet speed test, there are free ones. Make sure you always know what plan you paid for and what plan is actually listed on your account and what actual internet speeds you are receiving. In my area, Cox is the best one so I'm stuck with them so far but it is a constant struggle to avoid overpaying with them. I will update this when I have reported office for fraud. read more