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    Apple Otay Ranch

    3.2 (315 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Front entrance of the Apple Otay Ranch store.
    Steve Y.

    Faro and Brian were so helpful and patient today. They helped us figure out our family group text issues. Thank you both so much!

    Jenkins was so amazing help me set up my phone!
    Joanne P.

    I must say, my experience was amazing. Recently had my phone device transferred into my name. Prior to this, when it was in my spouse's name- the iCloud account was in his name as well. For years, it was frustrating to have our phone logs, photo libraries synced, and for awhile- text messages. Even our phone contacts merged- and although we had some phone contacts of our mutual friends- they became duplicated in our contact list. For me, I never had an email address all these years- and it was something I set up a few days prior to my visit at Apple. Thankfully when we arrived on a Sunday morning, we got here when the store first opened- and didn't have an appointment. Jenkins was so professional. He made sure he took the time to explain step by step what he was doing to help my situation. I get pretty overwhelmed at times, especially with things that are new to me. Jenkins put my anxiety at ease. I know these simple things are easy peasy for most people- but, it meant the world to me.

    Apple Store Otay Ranch! Welcome!
    Ron R.

    I soooooo want to give this particular Apple Store three stars but that wouldn't be fair. My reason is because this mall in which it is located is a ZOO!! At least on the Sunday I went to pick up my order, it took me longer to find a place to park than it did to check in and get my two phone accessories inside the store itself! Well, I can't gripe and take a star away for that because that isn't totally Apple's fault. Inside the Apple Store, everything was as it should be. In fact, this one had more interior space than others I've been to in recent times. It held the the high number of people inside very well and I never felt claustrophobic feeling. But I just can't get off that feeling of circling the parking lot like Apollo 11 circling the moon! Overall, I was very impressed with how Apple used the space in the store. They had many Items from other brands - like Mophie, Belkin, DJI Osmo, etc. Also, Genius Bar was intact - a truly full-service Apple Store! It was a great visit as I was there to pick up two accessories for my new iPhone 13 Pro - an incredible iPhone!! I can say the parking aggravation was worth it! A few days later, one of my photos became this Apple Store's image bearer on Yelp a few days later!! AWESOME! The store itself is super! But please beware, you may run many circles in the parking before landing to head over there! Recommend: HIGH

    Computers
    Yesenia N.

    This is my first time visiting Apple Store. It's so crowded with so many members ready to assist. customer service is very outgoing, helpful, and knowledgeable. I really enjoy the fact you don't have to wait long before getting helped. When I walk in I was assisted after 2min of arriving which is amazing. I love all the demos and products in stock. I came in here because my brand new tablet stopped working. I appreciate the team having techs onsite to fix issues like these. This location also has a ton of products in stock which saves online shopping and shipping costs and delays. I purchase a keyboard for my tablet and loved that it was ready to go. Overall an amazing experience here don't feel discouraged if you see lots of people. This store has Tom of staff ready to help with minimal wait time. Highly recommend a visit.

    Don't tell customers that your phones do not work when they do!
    Espy M.

    I don't even know where to start. Just avoid yourself the hassle of dealing with unprofessional staff. Reason for visit : pick up repaired item Communication is lacking from the floor tech to the supervisor/advisor. Professionalism is absent: they go to the extend of telling you their phone lines do not work so one can't call to do what they are asking you to do . ( have your mom call to authorize you to pick up , but our phones are not working so she has to come in ???) . Isaac was the guy speaking to me not helping at all . Seemed that he forgot its a pandemic and some can't leave their homes while quarantine. Long story short , everyone from the tech ( Isaac ) to front door guy to supervisor "Bernice" useless ... they had no intention to be helpful , no alternatives to help me when their phones were not Working, I had my mom on the line and they refused to speak to her, they talked over me and were redundant with their words every time I tried saying something to Isaac he had the same sentence " she needs to come in show her Id and she can pick up her watch" over and over and that is unprofessional. I was their being turned away while my mom was on the phone hearing everything that was going on and calling 629-205-6400 to speak to someone who actually help her by transferring call to the store . An advisor at the local store picked up her call without letting her give my name and instead he told her to wait to speak to a technician ... and they of-course hanged up after telling her a technician would pick up call after keeping her on hold ... they picked up the line twice & put her back on hold to eventually disconnect her call. So Mom called them again and explained the unprofessional situation and asked that they stay on the line with her until the manager answered and took my name. I Left without being able to pick up item and had to go back within 5 minutes of leaving . Mom spoke to Bernice whom I also spoke with and this women is something else as well . Exactly when I git home U heard mom saying my name about five times because this women kept asking her to repeat my name , and my name is not hard to understand so this women was also just bullying mom at the point were she is asking her , tell me her name again, what is it, spell it over and over ... I am not exaggerating on this one ... she said my name at least 5-6 times and when I went to pick up item I saw all new faces so I guess they swab the crew. Anyways I am not coming back here. This could have been avoided if when I dropped off the watch they could have instructed me to tell my mother to call and authorize me to pick up so that I could have avoid driving over in vain. They could have also allowed me to use FaceTime for her to show id and FACE and authorize me but Isaac kept telling me no every time I told him my mom wanted to speak with him since she was on the phone listening to everything , I even place her on speaker and he still refused and his manager also refused. Never have I not been help at an apple store but their is always a first for everything. This store needs to start thinking about ways to help customers and be more compassionate about their situations instead of being dismissive and remember its a pandemic and maybe virtual authorizations using the customers phone need to be used when your "phones ate not working" Apple has a way of sending message to our phones to verify its us so use your resources, the automative system has them in place so why not the local store ! !!! No bueno !!!

    Latasha H.

    I dislike having to go the Genius Bar. This location has just as much foot traffic as Fashion valley. The wait is loooong. I have waited as long as 4-5 hours. I normally just get an appt then come back. Ridiculous. Apple definitely need to change how they process their requests, troubleshoot and orders. Wait times shouldn't be this long. Overall, the staff is very friendly. I wish they were a little more attentive and prompt. The parking at Otay ranch mall is horrendous. The Apple store is located in the heart of the mall right next to sephora and Aldo.

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    Ask the Community - Apple Otay Ranch

    Do we need an appointment to buy a new iPhone and set up, transfer pictures/contacts/texts/apps, basically everything from our old iPhone to a new one?…

    Do you have to make an appointment or can you walki in?

    walk-in appointments are required for anything technical.

    Don’t See Your Question? Ask Away!

    Review Highlights - Apple Otay Ranch

    They have a huge selection of Mac, iPad, iPhone, Apple Watch, and Apple TV and accessories.

    Mentioned in 7 reviews

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    24/7PcTech - Highly qualified PC & Mac technician at your service

    24/7PcTech

    (280 reviews)

    Hail Cesar! My laptop screen was black and wouldn't respond. After trying to diagnose with AI and…read moreYouTube I called Dell and they wanted me to wait 1-2 days for them to send a box, then ship it to them in Texas! They said it would take from 7-14 business days to try to have it repaired and they had no idea how much it would cost (after the initial $59 fee). I had just paid for an expensive software rental for the month, are you kidding me???!!!! Luckily I found 24/7PcTech! Cesar called me within minutes, it was late Friday and all the other local repair places were closed until Monday. I took it over and he had it diagnosed and fixed in less than 1 hour! Dell told me not to take it anywhere locally. When Cesar opened up my computer he showed me the cheap parts they had used on my expensive laptop. He replaced the bad parts with high-quality ones. Now I'm just waiting on part 2, more parts to complete the repair. But it was good enough to use to get important work done over the weekend. Thanks Cesar!

    Amazing customer service and Time spent. Really fast and well done. The value of the service was…read moretop tier and worth my time. I am 20 years old who just came in because my PC wasn't working and am a PC enthusiast myself, i've only built 5, but had trouble working this PC so I went here and Caesar told me what my issues were so I don't make the same mistakes again. He was not only fixing the problem but help me learn from my mistakes. He only took less than 2 hours so really fast and helped my PC look really clean too. Well done and Great job. Thank you again. He deserves it all!

    DC Computers - Front Entrance

    DC Computers

    (683 reviews)

    $$

    Hillcrest

    These guys are doing it right. Exactly what you hope for in a local business…read more I found DC through a Facebook group when I asked for computer repair rec's. Checked out their website, then gave them a call about cleaning up my Mac before my vacation. I put it off to the last minute and wasn't sure they could help. Luckily, they could help me, and the rush fee was $100. I love that fact they picked up the phone and it wasn't some dead doornail employee who could care less about my computer issue. Chris, the owner, actually answered the phone. He said to bring it down. I came in that same day and he told me they would: clean it up, install new OS, remove junk, and speed it up overall. He quoted me end of the week, but it was ready sooner, so happy about because it would be ready for vacation. Total came out to about $430 with the rush fee. It's been about 6 weeks now and my computer is running amazing, so fast! They also have refurbished Macs for sale, which I'll be back for when my current computer stops working. Super 5 Stars for DC Computers! They care about their business and customers. So glad I found them.

    I cannot recommend DC Computers enough! I'm not tech-savvy at all, and in this industry, it's easy…read moreto feel overwhelmed or taken advantage of. Dan and his team immediately put my nerves at ease. I brought in the laptop I use for work, and Dan understood the priority level right away. Not only did they fix the issue faster than expected, but the cost was far lower than I had imagined. As someone who has a small business, seeing their attention to detail was inspiring, it actually makes me want to be a better expert in my own field! They treated me like a local because they are locals and residents who have been serving San Diego for 10 years. If you need a repair or a new computer, go see them. I'll definitely be back! Eric Atilano Resident Lending Inc.

    Apple Otay Ranch - computers - Updated May 2026

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