I closed my account months ago. T-Mobile keeps sending me…read morestatements in the US mail, like the one I received 5-31-26, with a credit balance of $60.43. I've asked them to send me a check for the $60.43 to my address on the statement. On a phone call to them on 5-31-26, they gave me a Refund ID #: 50070784229. They told me they would text me confirmation that day, but they never did. I went into a local store, I called them with the store representative on the phone, they said they would Email me a confirmation/receipt within three days, I never received it.

I refered to T mobile to set up my auto pay for my mobile & also set up wifi for my house, Jennifer…read morewas so professional and helpful. She explained diffrent plan and helped me to set up my wifi. Definitely, she needs to be recognized for her 5 star friendly while professional service. If you need help, she is the person to refer to.

Emmanuel helped me in a bind when I came in 15 minutes before closing time on a Sunday - he was SO…read morekind and personable, just absolutely wonderful customer service. I wish all Verizon reps were like him! Thank you again for your help sir

Huge shout out to Lucy, who helped me with my router last week. She immediately jumped into problem…read moresolving mode despite me coming 30 minutes before closing. Give that woman a raise! She's really good at her job.

Jennifer was very understanding. Got my phone . Set everything up for me . I'm a very happy customerread more

Excellent, honest service. Not only was the employee able to multitask with multiple different…read morecustomers at the same time. They were also very polite and efficient in giving instructions. He helped me with switching to a better plan for a cheaper cost while I was merely transferring the cellular account to a new phone. Thumbs up!!

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Was visiting from out of state when I dropped my Pixel phone and the screen broke. If it weren't…read morefor an issue with the Google servers, they would have had us in and out within a half an hour! They were so kind and even called us with updates. When we came in the next day to get the phone, the main gentleman who helped us very thoroughly explained what he was doing when he went through the verification steps to make sure the screen and phone worked properly. He and all his coworkers were very kind and professional, not only with us, but with every customer we saw come through while we were there - including a very very difficult one. Thanks to everybody there but especially the main gentleman whose name we didn't get.

I was originally quoted 5 days. That turned into 2 weeks, then "by the end of the day." After 21…read moredays, my console still wasn't fixed. They never once contacted me with an update I always had to contact them. When I followed up after their own deadlines passed, they were rude and dismissive. If you can't handle console repairs, just be honest about it. Save yourself the frustration and take your console somewhere else.

The mgr was just fantastic Who helped me with my TSA…read morerenewal The person who was at the counter and directed me to the area of the store and the young lady who was behind the cash register were so friendly, the whole store felt good. Whoever manages it .. bravo I'll be back.

Seems almost empty, rude personal and they don't have public bathrooms. I understand DTSD may have…read morea lot of homeless people. Technically under the law if they have an employee restroom, they must allow any individual lawfully on the premises to use it during normal business hours, even if it's not normally made available to the public. $100 penalty but who files complaints? My only decision is never to go back. I can take my $ and buy somewhere else.

Great selection of product and extremely knowledgeable staff! Bought a phone case and screen…read moreprotector at a fair price.

Very fast and good price. they replaced my digitizer in less than 30 minutes! Plus they gave me a…read moregood deal for fixing 2 phones

It's always unfortunate to hear when many have issues with the service or afterward with the…read morefunctionality of their cell phones. I did not experience anything like this with my screen replacement. At the time I went, they were operating out of a kiosk in the parking lot. Same one as Chaba Thai kitchen. I had bought this special deal on Groupon to replace my cracked screen. This happened by sitting on my phone... Everything still works great just like before, and the repair time was around 45 min. Just enough time to walk down to Kilowatt brewery just a block or so away and have a beer while waiting. Perfect! The only reason why I took off a star was because of a $10 upcharge due to having an old,(to many, outdated)iPhone SE. This was not mentioned in the fine print on the Groupon. So, kind of a bait and switch. But honestly, it was the best deal around so it was impossible to beat.

Quick competent service (with free diagnostics for cell phones). Wish I would have checked Yelp…read morefirst - to take advantage of one of their many offered Yelp Deals (to pay less). Not sure if/when I might need their help again but since they offer 10% off for referrals, go ahead and mention my review as at least part of why you decided to come. Thanks.