Came into T-Mobile at the Grossmont Mall location about 45 minutes before closing because I was…read morehaving issues with my internet modem constantly lagging and not working well. I learned that my older modem had been phased out and replaced with a newer white 5G version that also includes an extender. I normally pay around $50 a month with AutoPay, so I was a little surprised to hear the upgraded modem package would increase the bill to about $65 a month. Still, I decided to make the switch in hopes that the upgraded equipment would provide a more stable connection with less lag and fewer dropped signals. The process itself went fairly smoothly and didn't take too long. The representative explained that I needed to return the old modem as soon as possible. Luckily, with about 15 minutes left before closing, we were able to come back and return the old box without any issues and were given a receipt confirming the return, which I definitely appreciated. As far as customer service goes, it was overall okay. The representative helping us was cool, although maybe a little rough around the edges personality-wise. There were a few customers who came in after us that seemed anxious or frustrated about their phone situations, and it just reminded me that customer service interactions can really go either way sometimes depending on both the customer and the staff member. Thankfully, I personally didn't have any major issues and was able to get in and out fairly quickly. I did like the layout of the store. Everything looked modern, organized, and they had plenty of displays featuring upgraded phones, internet products, and accessories. One thing worth noting is that some issues can be handled directly in-store while other situations may require visiting a corporate location that handles more advanced account or technical matters. If you're unsure, I'd definitely recommend calling ahead first so they can direct you to the correct location before making the trip. Overall, my visit was smooth, the exchange process was easy, and now I'm just hoping this upgraded internet setup performs much better than the previous one for the added monthly cost.

Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

Good Evening Everyone. If Anyone in San Diego, La Mesa, Etc... are looking for an upgrade and or…read moreGreat Services for Cell phone Services, TV, Internet Bundle Services. Please visit the Grossmont AT&T store at The Grossmont Center for the most "Amazing" Customer Service. Please ask for ( John) and or any one of his Sales Associates, for the Best Experience I have had in a very longtime. I just wish I could have Rated this Experience Higher than 5 Stars, Over and beyond my Expectations. Once again Thank you for Everything, I Now have peace of mind. If you've tried Verizon, T-Mobile, Cricket, Etc. Now come Experience the Best in Quality Service at AT&T hands down.

Went there to return / exchange a phone, they said I could not. Found out later they were wrong ,…read morethey just didn't want to do it. Very disappointed. Spent two hours on the phone trying to get return label.

I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned…read moreout of our provider into a new cell phone with better pricing and the best service.

Jaime was amazing! My mom and I came in with quite a few needs, nearing close time. Jaime was very…read moreresourceful, kind, efficient and patient with us. We appreciated how knowledgeable he was in getting us the best deals that made the most sense, and problem solving an error from customer support, seamlessly. Truly grateful for his customer service. Will be back!

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

Absolutely the best service in San Diego I highly recommend! this is the BEST price and quickest…read morerepair in San Diego. repaired my device on the spot

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Came by to get a service done on my iPhone 15 pro max and Chris was of huge help, super…read moreprofessional and extremely well versed in phone repair, would recommend him!

Amazing clean shop, responsive to phone, works blazing fast, great customer service, and finished…read morescreen repair in 30 mins 15$ cheaper than any other place on the boulevard. Also warranty great company

Great costumer service very helpful when an issue with you're phone will definitely come backread more

This place is great! I own my own company so I know customer service and trust are very important!…read moreI called Ahmed and he was very professional and answered all my questions. He said he would start with the least expensive diagnostic first to see if that was the issue to save me money. My computer over night had lost my entire desktop! with 4 of my businesses information ! I took my computer and he wore a mask which I appreciated . Also he was friendly and professional. He called me to tell me what the issue was and the cost. I could not find any other computer repair in my area that had a store front, all of them have gone to doing mobile service where they come to your house. For my several reasons I preferred to bring my computer into a storefront so I was very happy that he has a store front shop that I can go to him! Plus he was less expensive than the other 3 repair companies that i called. He fixed the problem in a day and at a great price! I am very pleased with the service and the result and plan to take my other computers and he also fixes cell phones also! So Glad I found him. The only thing that I would have been easier for some people is if the business had a cell phone number. They use a land line instead of a cell phone so he cant text you when its done or with questions only call you but that is just a minor thing. I am sooooo happy with this place!!

At this point I consider Ahmed a friend. He's helped me several times in the past. This time I took…read morein a coffee-attacked laptop & was assured it was repairable, assurance I desperately needed. Not only did he clean & repair it, he got it back to me in around an hour! Always pleasant, always trustworthy, always appreciated.