Ken at the Apple Store in Christiana Mall helped us replace our iPhone and truly made our day…read morepleasant. He was very kind, professional, and extremely helpful. Excellent consultant and amazing customer service. Thank you, Ken!

No tax what can I say haha…read more For Apple trade in, your phone has to be in no-chip even the smallest chip or they won't accept it. Can trade in up to 2 devices only in store. Would give u gift card.

Jalen was outstanding! He was incredibly patient and very professional while working through our…read moretransition back to AT&T. A job well done. Ask for him, if you visit the store @ Christiana Mall.

If i can put 0 stars i would, i switch from Verizon to at&t this past August and let me tell you…read moreMARIA was telling me some amazing deals, promotions and hundreds of dollars on gift cards that it cut my ears and eyes so i switch and until now i have been paying more money that what i used to paid, i did NOT get any of the promotions and NEVER EVEN SEE THE GIFT CARDS and i got 5 lines with the company. I have been calling everybody about this and no one answer Cameron its one pf the managers he doesnt know anything about it as usual, Yalin Vazquez who is suppose to be the person in charge cant even answer a phone call but the person wbho sold me in all my lines was MARIA one of the associates and i would HIGHLY recomend get close to any of this people, By the way i also call the 1-800 number and they dont have a single note of the deals, gift cards or anything that i was suppose to get and i find out after 1 hour and 35 minutes waiting in line for customer service which is another big issue that this company have!! Please dont bother on hearing this ppl just walk away i rather go prepaid than get close to this lyieng ppl !!!

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

First time ever calling this location to get some information on possibly upgrading to the iPhone…read more17 Pro Max with current promotions. Right after mentioning "discounts", I hear the click of the worker hanging up on me....

Impressed! - Very easy to use and extremely quick. Yeah - Sure, they could have given me more $ -…read moreBut, honestly - What's fair is fair. I was utterly stunned @ how easy it was to do business with these guys. Convenient! - The employee that "Assisted Me" was extremely pleasant and polite. I was literally - "In and Out". No joke - I'm actually going back there tomorrow to "Cash In" my iPad. Thanks for being so reasonable! If you were wondering - YES - They give you more money here than they do @ the Apple Store. I hope nobody was actually surprised by this? LOL! ;-)

Went through the online process and got quote. They confirmed item was quoted item and that it was…read morein the condition that was quoted, but then went against their terms and conditions and said they would only pay over $100 less than the first quoted price. Very horrible experience - avoid at all costs.

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!