Avoid the T-Mobile in Bergenfield at all costs. The staff are blatant liars who will tell you…read moreanything to push an upgrade, only for you to find out later that the "free" deals and monthly costs they promised were a complete scam.

Was told several lies about an upgrade that i am now stuck with. Got some help from corporate but…read morethey have lost a customer and have convince a few friends to switch when they r getting a new phone. Shame because i have been a customer for 5 years since switching from verizon after twenty years. 3 more months and i am switching for good. Horrible experience. Theyblie through thier teeth!!!

This is the best Verizon store. They are knowledgeable and there is virtually no wait. The store in…read moreNanuet is closer but the service is terrible.

Great service any time I go this this verizon location. They're always there to help me with my…read moreissues and are patient with me. They give great advice on how to get the attention of customer service over the phone.

Visited this Verizon store for the first time first thing on a Friday morning- like waited in my…read morecar for the door to be unlocked first thing- and was pleasantly surprised as I didn't even know this location existed. My phone was damaged so I was looking into upgrading. The woman working there was super helpful and gave me all the options and was very honest about what each option would offer- even if that meant that getting a phone there would cost me more money than going elsewhere or using my insurance policy. I really appreciated the honesty and ended up going through my Asurion policy. When I'm ready to purchase a new phone I will definitely do it here!

Have been going here for years and service has always been top notch! Professional, polite, and…read morecustomer focused. Thank you Raven for your assistance in switching my plan to be more cost effective and for helping my son with the upgrading of a new iPhone.

The individual stating to be there for 6 years + had the worst customer service I have seen - as…read moresomeone who has worked in customer service, it was insulting having someone cut us off as we were asking questions and yelling over us. Absolutely poor service and would not recommend coming to this location for servicing.

This place is far beyond excellent. Employees remember most customers like myself and they provide…read moregood service and good pricing. I've been going to this place for a while now and will continue to go back.

I highly recommend that you avoid this Verizon store if Sandy is the only person working. She has…read moreno idea what she is doing, not to mention she is very hard to hear. It seemed like she was whispering which made her very difficult to understand. My wife and I went to the store at 9:05AM EST as the hours of operation are listed as 9AM - 7PM, but there store was still not open when we arrived. On the door, there is a QR code that you can scan in order to get the hours of operation. After scanning the code, thinking maybe the website, and Google, had not been updated with the new hours, it stated that the store hours were 9:00AM - 7:00PM EST, so I called the phone number listed. No on answered and the message stated that they were helping other customers, which could not have been the case. We decided to grab some coffee and wait. Around 9:30AM Sandy arrived, so I asked her what time the store opens and after asking her to please repeat herself multiple times, she was whispering so low that I heard no sound, she stated that they open at 10:00AM and close at 6:00PM. She had us wait about 10 more minutes, and then she let us in. I must say, if the store really opens at 10:00AM, she did end up helping us about 25 minutes before the store opened, and I thanked her for that. When we could hear her, she was very kind, however, it was pretty clear she was not sure what she was doing. She could not fully explain any of the "Deals", nor could she clearly answer any of our questions. A couple of times, she actually said things that I was sure were wrong, so I stated what I thought was correct and she said "Oh yeah, that is right", though barely audible. We ended up getting my wife a new iPhone 16 Pro, in the color she wanted, and Sandy proceeded to "help" my wife set up the new phone. I checked my wife's old phone to assure that it was backed up and Sandy set up the new phone. Unfortunately, however, many apps and non of her messages transferred over, despite assuring those were backed up to the iCloud on her old phone. We bought a new glass screen protector for my wife's new phone, as well as for my phone (iPhone 15) and had Sandy put them on for us. We also purchased a case for my wife's new phone. The screen protector and the case were properly installed to my wife's new phone, for which we are grateful and thanked her. While installing the glass screen protector on my phone, I saw Sandy struggle and was a bit concerned, however, I said nothing as I assumed she was the expert and would make sure it was properly installed. By the time I got home, however, I realized that the screen protector on my phone was definitely not installed properly and, in fact, had a huge bubble coming up from the bottom of the phone. Ultimately, I am pretty sure the screen protector on my phone is never going to be right and I will need to purchase a new one. All in all, we are very disappointed with the service and will never be returning to that store, other than to see if they will put a new protector on my phone free of charge. We shall see. I hope you find this helpful, and highly recommend you use a different store if you have the choice. Follow up - Went back to the store and Victor was able to remove the bubbled screen protector, which was for a different phone, and replace it with the proper one.

I purchased a Simple (brand name) USB-C charger and it lasted two months and now does not work. I…read morebrought it to the store to return it, but was asked if I purchased a warranty (which I was never originally told about). When I said no, they said they do not accept returns as they only a reseller of these items and was told to contact the manufacturer. What reseller does not accept returns for something that lasted two months???? Do you not take repsonsibility for what you sell??? They said my only option was to purchase another one and this time purchase the warranty, which I thought was totally ridiculous. Knowing I was not going to get anywhere with them, I said my peace and walked out. I have purchased several phones and accessories with them, but this is the last time. I will be finding a new store to go to in the future! BUYER BEWARE (caveat emptor)!!!!

The Verizon store on 885 RT.17 South, Ramsey has a competent and friendly staff…read more Joey Sisilli and Cameron Romano resolved my problems on the spot. I recommend this Verizon store over the others in the area. Satisfied Verizon customer...

purchased 2 new i phone cameron gave exceptional service with his time and setting up both phones…read more nice job Cameron adolfo

I've shopped at this P.C. Richard location for my elderly mom a few times, and every staff member…read morehas bent over backward to make sure she's 100% delighted and supported with every purchase she's made. Everyone is on board from the moment you walk into the store. We just purchased a suite of appliances last week. The salesman, Rich, took the time to walk my mother through every appliance she was interested in, guided her to a more quiet dishwasher (did you know they rate dishwashers on sound? Our salesman did!), helped her find appliances in stock, and set the delivery date. The store manager, Andrew, and his assistant, Crystal, were so kind. If you live in a condo, you know what a pain delivery can be. Crystal has an entire binder of COI's in her reach to make delivery easier. Never saw that at Lowe's or Home Depot. P.C. Richards is still family-owned, and they act like it. You will NOT get the same service in any big box store. The prices are very competitive, but it's the service that matters, especially during the Covid era where delivery and stock are in question. I would not hesitate to purchase appliances again in the Nanuet store.

I was with several people waiting outside prior to store open in the hopes of getting Pokemon…read moreproduct today, 7/10. 30 mins prior to open, an employee came out and made an announcement that they didn't receive any new Pokemon product. Everyone left and an hour later I received a call from a friend who went to check for himself, and the customer ahead of him purchased the last one. I then called the store and asked the employee if they received any Pokemon product today and I was told no. Either some shady business is happening or the employees are ignorant as to what they're selling. Either way it's not a good look for business.