This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

Service is good. We were asked by three people if we needed assistance…read more Sadly it looks like they had a run on the place. Next to nothing for selection. Shelves bare. Wires hanging from ceiling. Son wanted to look at monitors. There were only two. No prices. Not hooked up. Someone said they were remodeling. By far the safest Best Buy I have ever stepped foot in.

I was considering selling our old phones on eBay, but I didn't want to spend all that time and…read moreeffort. I decided to try here first and they gave me a good price for them and had cash in hand in minutes. Great experience, and will be back.

Can't say enough good things about the folks up here. I had issues after purchasing an iPhone 13…read moremini where the issues could've very easily been told it was sold as is or was out of warranty but they didn't. It was replaced on the spot. Then again had issues with the battery which was again not the fault of them to which they asked 0 questions and replaced the battery free of charge within 30 minutes of showing up. Can't recommend them enough!!!

An excellent store to purchase quality used mobile items. All brands of cellphones, tablets, etc…read more I would check them out before I purchased online. Great prices

Very helpful and friendly personnel that stood behind their product even though it was technically…read moreout of warranty. Got my phone up and running again quickly and efficiently.

We were taken care of by Curtis, the manager. He was very knowledgeable and efficient. This was the…read morebest experience we have had at any Verizon location over the last several years. Thank you, Curtis!!

DO NOT GO HERE. They will add things to your bill you do not ask for and charge an extra device…read moreactivation fee.

My complaint is the NE 36th location. I went here on Thursday March 4th and did an upgrade on a…read morephone. The big sign on the door says masks are required. I never go in without a mask and when I see establishment not following through, I complain but for some reason I did not have my mask on and when I panicked the lady said it was ok. I went to get my mask. Afterwards I noticed the other worker did not have on her mask and when her daughter came in, she did not either. I explained when looking for the phone I wanted one with a good camera and later mentioned storage. I have 128g now and my phone is full. The phone for the upgrade was $99. The non mask worker gave me the sack and my receipt was in there. I made the mistake by not looking at the receipt especially after them saying my total was $178 I asked why was it so much, the no mask worker was more like the manager, she said it was transfer fee, tax and other fees. When my card would not go through she said she added a saving plan and it dropped the price to $163. Later when she handed me my phone she said I gave you a case and it sparkles. It was a case that I would not pick out but my teenage daughter would. Since it was free, I did not complain. Later that evening I looked at the receipt and saw that I was actually changed for the case. I went back the masked worker started out helping and the nonmasker stepped in like she did that day. She said when she deducted the price down, that is money she have to eat up she then went on to explain she gave me the case but have to show it on the receipt and the -50 was the case and the other fee refund. I think because I was looking like I came from the gym, they did not know I was educated enough to know the -50 was off the phone. She then asked did I not want the case and she pretended that she refunded it and it would show up on my card in a couple of days. As of 5 days later, no refund. She also kept saying the phone was 64g and I'm showing her the box says 32g she did a fast talk trying to explain and I left it at that until I contacted BoostMobile and I went to another location to confirm as well. I called explaining everything to the GM, Mr. Sam. He gave no issues with me being able to return. Went last night and the mask worker was there. She had Mr. Sam on walking her through the refund. I told her to ask if she could give my refund for the case, she told him I wanted a refund on the case I bought, I explained, I did not buy it, y'all put it on being tricky. After the refund, I asked for a receipt to prove the refund went through. She said they don't have receipt for that but my entire purchase, case, phone and extra fees was refunded. Well today only $87 was refunded My advice is to always look at your receipt. I hate that these young ladies were so dishonest. This makes for bad business in our community. I should not be charged for restocking or the transfer fee because they sold me something I did not want. I am out of about $80 for something I did not ask for! I only chose a star because twas forced to!

I had a very negative experience at this Apple Store and three different employees could not…read moreresolve the issue. I placed an order to pick up a new iPhone in-store the next day between 7-7:15 PM. The order was never fulfilled and no one could tell me what happened to the $1700+ order. The first worker found no record of the order and told me to wait until 7:16 PM to get a notification about the order, but a notification never came. I then called Apple support and was on hold for about 20 minutes. While I kept waiting, I went back to the Apple Store to speak with a second employee. This worker could not help me or find the order either. Someone with Apple Support eventually picked up my call. They confirmed that I placed an order at this store, but could not explain why the order was never fulfilled. She told me to just wait and come back another day. I drove out of my way to go to this Apple Store, so that was not an option. I then said I wanted to cancel my order. After all that, she said I could ask the store if they had my phone in stock, if that was the case, I might be able to cancel my order and then buy the phone in store. It took all of these people over an hour to come to that solution, which should have been given to me as the first option. I spoke with a 3rd employee at the store and they were able to confirm that the phone was in stock, but yet again, they could not explain why they never filled the order. This whole experience was very frustrating and I will never be shopping at this Apple Store again. In the process of canceling the order to be refunded, there was then a total hold of $3500 on my credit card. I wasn't fully refunded until two business days later. I love Apple, but this experience is making me think twice about getting another Apple product in the future.

I made a appointment the previous week and it was a small delay before I received service. It…read moreappeared to be many workers standing around but no one able to help. I was told on my second visit that many of the workers are technicians or sales support or managers so although they could possibly help they have to remain available for specific services. Okay!?!?!! I understand it but it doesn't make sense. If the store is crowded and you have several workers standing around they should be able to interact with the customer and provide the best level of customer care they can. It's frustrating as a customer to just wait and wait, when you see workers clearly available.