We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

This was by far the kist sketchiest place I've seen in all of the orem/provo area. Me and my gf…read morewent to fix her phone and the place was not what we were expecting. There were clothes for sale, that weren't any way related to the shop, they were handing money to a line of people for some reason. Did get look like they were turning in their electronics or whatnot. The cashier spoke zero english. Not one phone, phone accessory, or anything in relation to phone repair at all inside. I would suggest going somewhere more legit. Place seems underhanded and not reliable just from its public display.

Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Great customer service. Shoutout to Jonathan for his professionalism and support. He was able to…read morehelp us with an issue even weeks after completing a transaction there. Sending our appreciation to him and the team.

Terrible service could not help us with the main issue. Talked behind our backs while at the…read morestore. The main assistant left us while we were on the phone with Verizon and we had to get a different assistant to help us. The assistant acted like he might have been on drugs. Will not go back to this store again. If I could give them a zero I would.

Great customer service! Carlos and Kaleb helped set me up with some home internet. It was super…read moreeasy and they were very helpful

Our son dropped his iPhone 4 and shattered the screen. Fix-A-Phone charged us $80 and replaced the…read morescreen in less than an hour. The new screen looks exactly like the screen did straight from the factory. It's not a sexy business, but it is a vital one. It's much cheaper to replace the screen than buy a new, or even used, phone. I've recommended Fix-A-Phone to quite a few friends.

I went here to get a protective screen on our phones, the guy put it on several times each time it…read morehad crap under the screen protectors, and he had to reapply it several times. Then, after a few hours, I got my phones back, and they both had severe liquid damage! I couldn't make or receive calls, or even use my home button. Liquid was pouring out of the phone. He had to take our phones apart to dry them out.. The person I worked with that day was very nice, and he told me to come back on Monday to reapply the screens, and check the phones and get a refund since I had to sit at the mall for 6 hours. Monday, I went back and talk to the manager. The manager Tyler, refused to help me! He said it wasn't their fault, even though I showed him pictures of the condensation behind the camera lens. Our phones will no longer hold a charge what so ever. I was extremely dissatisfied, but the last straw was when the manager YELLED at me! I had been asking if he would honor the refund at least. He SLAMMED my phone on the table and yelled "FINE whatever you want." I told him he couldn't speak to me like that. And he sassed back at me! He continued to yell at me and I felt extremely threatened. I was afraid he would hit me actually. This was the most unprofessional person I have ever encountered! He put another screen protector on, but it still had hair under it. He refused to replace the battery, so our phones now die 50% faster than they should. As I left he said in a very mean mocking tone "Have a nice day ma'am." I left and called the store owner and complained, he said he would call me back, but he never did. I'm extremely dissatisfied and upset that an employee would treat a customer like this!