We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

This was by far the kist sketchiest place I've seen in all of the orem/provo area. Me and my gf…read morewent to fix her phone and the place was not what we were expecting. There were clothes for sale, that weren't any way related to the shop, they were handing money to a line of people for some reason. Did get look like they were turning in their electronics or whatnot. The cashier spoke zero english. Not one phone, phone accessory, or anything in relation to phone repair at all inside. I would suggest going somewhere more legit. Place seems underhanded and not reliable just from its public display.

they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Great customer service. Shoutout to Jonathan for his professionalism and support. He was able to…read morehelp us with an issue even weeks after completing a transaction there. Sending our appreciation to him and the team.

Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

Terrible service could not help us with the main issue. Talked behind our backs while at the…read morestore. The main assistant left us while we were on the phone with Verizon and we had to get a different assistant to help us. The assistant acted like he might have been on drugs. Will not go back to this store again. If I could give them a zero I would.

Great customer service! Carlos and Kaleb helped set me up with some home internet. It was super…read moreeasy and they were very helpful

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!

If I could leave a 10 star review I would. Marco and Jose deserve whatever kind of raise they…read morerequest and should be training all of T-Mobile across the country what real customer service should look like. One of the regional managers tried to sale me and change my plan but Jose was there to help me out and let me know I had a really good plan. Both Marco and Jose stayed after to help me finish up getting everything finalized. If anyone decides to come to this T-Mobile, please ask for Marco (Store Manager) or Jose. They will get you right and not try and finesse you. They are the epitome of what customer service should look and be. I was starting to dislike T-Mobile due to their poor customer service, but these two fine gentleman changed my whole perspective. It would be a shame and the greatest loss for T-Mobile in history if they lost either of these two guys! WONDERFUL JOB MARCO AND JOSE!!!

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!

I went there to get a new phone they said it would be an even trade in and then ended up charging…read moreme for a new phone!!! Crooked I wouldn't recommend any one go here! Rip Offfs

DO NOT GO to ANY of the 2 T-Mobile stores in this mall .I went in looking to upgrade to a new…read moreiPhone 16, and the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. (THIS HAPPENED IN BOTH THE STORES) I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.