I had one of the worst customer service experiences at the AT&T Store location. An employee named Jose told me that if I didn't like my plan, I could "go get service elsewhere." When I tried explaining that AT&T was not offering any incentive for me to stay as a long-time customer, the manager, Jessica, told me to "shut up." When I told them not to speak to me disrespectfully, Jose raised his voice and said they were no longer going to help me. They then had security ask me to leave while I was there with my infant and simply trying to gather my belongings. I also asked for the company phone number to file a complaint, as well as their names, and they refused to provide that information. I have never felt so disrespected as a customer. Regardless of who someone is or what issue they are having, no one deserves to be treated this way. As a professional with a PhD, being treated as though I were causing trouble or doing something wrong was humiliating and unacceptable. This was by far the worst customer service experience I have ever had. read more

They supposedly close at 7p but I got there at 6:55p on Sunday, just to get my phone that I ordered there for pickup (already paid), and doors already locked. The guys just standing around BSing or on their phones, not working, but probably have to stay until 7p to get that paycheck. They gave me the 'oh well' look and doofus smiles. Way to 'phone' it in, fellas. read more

Just got off the phone with the "manager" and they obviously couldn't help me. customer service told me to call the store and find out if they could help locate my account and if they will return a defective phone they sold me. long story short they couldn't. Even though customer service said they would override the issue so I could get a phone that works. I should've stayed with T-mobile less of a headache read more

Such a great experience with Elias today! Extremely helpful! We went in to trade in our phones. He was extremely patient, I had 3 phones to trade in, and he successfully helped me with all of them. It was definitely easier than sending in my phone or trying to figure it out online. Next time I trade in my phone I will go into an AT&T store versus going thru a 3rd party. read more

This was one of the worst customer service experiences I've ever had at AT&T. I know that there's always a wait however they had only one employee on the floor. the security guard stated they "were in a meeting" , when asking one of the workers named Vida, she completely ignored me and was so rude. on top of making us wait over an hour, she had the worst attitude and provided a horrible experience. Management needs to do something in this regard because they'll be loosing customers. If I could give 0 stars to "Vida" I would. read more

It has Been 1 month and the towers are Down in this location in Panorama city.....you are not getting a good singal...it going in circles .... When you start using the internet....they keep charging you ....for something that is Broken ....and is not Fixed .....this people take your money .....and give you Bad service.....it doesn't work and they still charge you ....AT IN PANORAMA CITY SUCKS !!!!!!... read more

This is the worst customer service I've received. The incompetence of the employees and their lack Of willingness to help is the reason i am leaving this company and taking all numbers and business elsewhere. Both Jose's are clueless No one wants fix errors they crated. Go elsewhere with your hard earned. Go to any other store at any other location. Save yourself the stress and headache. No one will help you in this store read more

The service is excellent with Santana, Eric and Kevin. The selection is Great wide variety of selections at the corporate Store. The Value is great when you get a new number and get the free phones. The ambiance is Pleasant and inviting and always a positive experience. I highly recommend this place. Happy New Year kindness forward. read more

I went in to trade in my phone for a new one and Oscar was so helpful! He helped us without trying to trick us into spending any more money than we needed to! read more

You are the worst phone service on this planet you suck at a buyout program. You do not inform me to have three phones so you really need to train your personnel. Better service awards. Do not go to this company. They suck. They're the worst company in the whole wide world. read more

Stop before you get sucked into a bill you never wanted. My dad has been a AT&T customer for over 20 years and we have 5-6 wireless lines and the amount of hidden charges from these guys is ridiculous. My dad is paying $400 to $600 a month and they don't even have new phones. They have the iPhone 12 mini and don't even owe for those phones. I have one phone that I'm paying for that was supposed to only be an extra $35 a month and I've had it for over six months now and they want to charge my dad $900 to walk away from this company so that we can go with another company and they say we owe on the phone. How do I still owe almost $1000 on $1000 phone after six months of paying. You've never been late on a payment never been behind always making payments on time. My dad has excellent credit so how is it that he's getting charged more than a brand new car every month, and then when you try to get them to explain the bill it's a bunch of hidden charges. They will not lower the bill. They don't care how long you've been with them. They don't care about their old customers. They only care about the new ones and the old ones they give them no deals no brakes, nothing. The service is just as good at other places like T-Mobile and Verizon and we found the best deal with T-Mobile so we're going there. Don't get stuck in a contract with these guys. You'll have a bunch of hidden charges. THESE GUYS ARE THIEVES and pray on old people that try to be loyal and don't know any better. read more

I have been to this store two or three times. Every time I have been here William helped me. William is very patient and takes his time and answers all the questions I had and does not rush. He even transferred my apps, contacts and pictures which was a first. Every time I changed phones, I had to so myself. Store has big selection of phones, cases and charges. If they don't have the products, they will ship to the address. I am very happy with my purchases and customer service in this store. read more

Santana, Matt and Kevin are amazing & always help me. Everytime I come in they just help me in anyway they can. I've came once a few minutes before closing and they still help me. I just really appreciate them sticking their necks out when they don't have too. If you wanna go to a phone company, I recommend this one. read more

AT&T Store - Santana helped me get my SIM card out, it was stuck. She took her time and really helped me. She a a boss lady - Mobile Phones Near Me - Panorama City, California

I was going to give this place a 2 star. If it wasn't for their employee Santana I would give it a lower rating. She was the only only who helped me solve my issue. From coming here and driving back and forth from Apple Store to AT&T. She helped retrieve my passcode. I was given no other options. No one else could think outside the box. So good job to her she's a keeper. read more

Today (12/30/20) we went back to AT&T on Roscoe to activate my wife's ProMax12. As soon as we stood in line, KEVIN came out and as soon as he saw me he exclaimed, "OH, IT'S YOU! I RECOGNIZE YOU!" "YES!" I said, "I'm impressed you remember me!"- They can only attend to one customer per Staff member, so my wife went in with KEVIN. A little while later, an AT&T staff member (GABRIEL) saw me standing near their entrance and asked me, "Would you like me to bring you a chair so you can wait sitting down?" to which I replied, "No, Thank You, I'm fine! I'm waiting for my wife." Gabriel said, "It's no problem. I can bring you a chair!" But I kindly declined, as I felt ok. I thanked Gabriel again. He smiled and walked away. About 5 minutes later, my wife was done and we went home happy. Go say HELLO to Kevin, Gabriel and Daniel. read more

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Keep in mind if you plan to go in the evening make sure you go before 7pm if store is busy security won't let you into the att store and will have the doors close As a health care. Provider I am Very disappointed Thankfully other cellphone store was open to assist me and closes until 8pm as stated on hours posted on the door/online :D read more

I had such a great experience at this store with Fatima and Dennis. Fatima went above and beyond to help me with my phone and getting me the best deal. She helped me turn around a situation that had happened with at&t customer service over the phone;which caused major stress, help me set up my phone, and more! Dennis made sure that we were satisfied with everything before we left the store, and also helped me over the phone when I had a issue with my text messages not going through. They both provided such excellent costumer service and were very knowledgeable and extremely helpful with everything! They need to be acknowledged for there hard work and care they give to their customers. Thank you again Fatima and Dennis for everything! read more

This is one of the worst stores of ATT in the Valley with terrible, customer service. If your phone was ordered online and would like to return it to this location customer rep will not help you if there's only a zero star I will give them zero for the worst customer service reception. read more

This location has the worst customer service. We went directly to this location to do an upgrade. We wanted to see the phones in person. My husband did his upgrade and was very specific about the phone he wanted. Mind you, we have not done an iPhone upgrade in the last 5 years. The order was placed since they did not have the device in stock. A few days later his new phone was delivered to our home. I opened it up, opened the iPhone box, thinking it's the phone he ordered. Turns out it wasn't what he had ordered. He placed an order for the iPhone 15 Pro Max, and instead he received a 15 Pro. I immediately called the store, and spoke to the sales parson, he said we would be charged a $55 dollars restocking fee, since I had opened the iPhone box, of course we refused. My husband asked to speak to the manager, Daisy. She said the same thing, she had the audacity to blame me for opening the box before checking it was the right iPhone, and for not tracking the delivery to make sure it was the right order. I was blown away by her comments. Who checks their delivery boxes without opening them to make sure they got the right item? Who tracks down every item bought online? Maybe some do, but not everybody. I told her about us not doing upgrades in the last 5 years, so we don't know what iPhone comes in what box. We called At &T, and yes we did get the fees waived, but after running the story to the agent on the phone. The agent instructed us to take the phone back to the location and cancel the whole transaction. At the store, the sales person apologized to my husband and admitted his mistake. Daisy needs training and so does the sales person. We've been with At&T for 20 years and this has been the worst customer service we've received. I am doing 1 star because it's necessary. read more

If I could give a negative zero I would. They have the worse customer services. All the employees just stand around looking at their phones without greeting anyone. Not sure why the store manager does not send them home if their just standing around, I guess its probably because it's not his money that's paying them to stand around. They didn't want to assist me because I'm not an authorized account holder my dad is. I called their 1-800 number with my dad on the line to add me to make changes to the account. They still did not want to help me. They said they needed to see my dad's picture ID. This place is a joke. read more

Every time I stop here the workers are so rude , go to a different location or ship to home to avoid the hassle and attitude. read more

AT&T Store - Mobile Phones Near Me - Panorama City, California

If I can give the them 0 stars I would. We signed up with them for internet and was told we need only internet, but what they did was purposely add a phone line. They specifically told us it's $50.00 a monthly fee for the internet, but we get a bill for a phone line and internet. We literally have to call every month for them to fix the bill down to $50.00 every month. If I can change my internet service I would. Don't every get this service! read more

If you come here make sure your appointment is not with Kevin. Kevin is the most rude and unprofessional employee they have. I came in with my mother and he told her her account was only 5 months old and she didn't have insurance on any devices. He is wrong, she has had her account for about 10 years!! And she pays monthly for her insurance. He didn't even try to see why his system was showing incorrect information. He rudely cut her off and told her his time with her was done and he was not going to waste his time with her anymore. He was so condescending, his tone and bad attitude was not necessary, it was really shocking. So bad that we are filing a complain with corporate because no one should receive this kind of treatment for a service they pay for. Thankfully Fatima was kind enough to help my mother. read more

Farima She first wanted to tell me that my cell phone that I turned in a couple months ago I will not receive a credit & I just lost my money that I was told I would receive over thousand dollar credit for is now gone also I will not get the phone back either. Not only was she very unprofessional but wanted to give me nothing but a attitude she then told me over and over that I am not at that location but I kept telling her, this is the only location I go to. It's around the corner from me it's in walking distance. Why would I not come to the location? I kept telling her I don't appreciate her telling me where I go again. This is where I went to turn in phone, I was told that I would get over a $1000 credit for so if I cannot get my credit that I was promised. I want my phone back. I don't understand why every time I come to this location. I get horrible service. Nothing but horrible service. When I come here with my friend has The supervisor blonde lady always only talk to him, Doesn't even look at me as if I don't even exist. She is very unprofessional herself. I have been with AT&T for many years. I used to work for AT&T back in 2000 I recommended AT&T To many, many customers and fans But at this time I would never recommend a t and t to another soul.. I am very disappointed in AT&T. Due to this store reputation and how they continue to treat their customers (myself) it's a joke!! read more

I was able to create an appointment on the same day and met Fatima about 2 hours later. She was very helpful to resolve the issue. She guided me through the process and made sure that my questions were all answered. Not sure whats going on with the reviews, but they have FREE parking in the parking structure and the store looks brand new. Will return if i ever have any further issue. Thanks Fatima! read more

The staff are very helpful and have patience and resolve whatever questions you have. I took a star off because there isn't a formal way to sign in. It's like the spectrum by the plant where you just sign in but without the iPad so if you don't let them know they'll get three people ahead of you who came later. Aside from that the staff is awesome. The younger guy helped me out and was a G. Side note. They mostly sell plan phones here and if you come for a case or something expect to wait a bit because they help out others with plans getting a snatch on the new iPhones read more

Awesome customer service provided by Luz and Daisy. Both of them were very helpful and extremely knowledgeable about the services offered by AT&T. Both were patient with me and were able to answer all my questions. I came in to get a new phone and the transaction was easy and smooth. Thanks again for the awesome help Daisy and Luz! Keep up the great work. read more

Zero stars! Staff not helpful and i was asked to call customer service instead. NOBODY WANTS TO HELP, Go somewhere else! Do not go here!

Came in looking for a phone for a senior and they told me to go to Walmart. They didn't even try to sell me anything. When I asked to see the least expensive phones, they showed me the prepaid phones. Unfortunately you can't actually handle or play with any of the prepaid phones because they are not charged and have not been for some months according to the sales person. Don't waste your time. read more

Visited this store yesterday after receiving my iPad replacement and needed assistance in having it connected. I had the pleasure of being assisted by the customer service representative Hector, along with his manager, Cesar. The entire process ran smoothly and they were also generous enough to help me file a claim in store after losing my cellphone. Phenomenal customer service, highly recommend! read more

Thanks manager Fernando and Kevin. They are the best. I am putting 4 because off the security guy

I came here once before, the service was pretty quick but I still felt like the vibe in this specific store weren't customer friendly like the rest of the AT&T stores. Anyway, I'm coming in here to replace a SIM card for my iPhone. I even booked at an appointment for 12:30 pm, it's now 12:53pm and I JUST got asked for help. This place really sucks. I feel bad for the pregnant employee, who I saw before, always working and seeing everyone else hiding behind their employee room. This place sucks and I think its because they really don't care. Hire better employees and get a better manager to mange this place. read more

Switched to Firstnet today with Cristina's help. She's very informative and helpful. Hassle free transaction! Thank you!!

This review is only for a employee to watch out for here.The store itself is beautiful clean and has every phone on display for you to look and play with.I wish I can give zero stars and I was close to going into store to talk with manager but I know it wouldn't do anything for the situation because they would turn the other check about the whole ordeal.The employees name is " Bryant".They may change names frequently I believe for the this reason and it's easy just to change a name tag.Let's first off say Bryant was nice until I didn't want to buy anything extra and just wanted a upgrade phone.Then he became condescending and when I got my receipt for the new phone I saw there was things added without my knowledge and when I confronted him about things like "advantage insurance plan"he said it's standard and I told him I didn't want to pay for any extra insurance.I believed him but he knew he was lying because I had to call att customer service to get it removed and the jokes on this Bryant because Monica with att in Texas was so nice that she apologized and wavied the upgrade fee and also gave me another credit which made the whole situation ok with me.Att is great but just watch out for this shady guy Bryant and I know Bryant will have his karma come back ten folds when someone will rip him off in the future.I hope you read this Bryant and you don't try and rip off other customers and ruin AT&T name because you want more signups for insurance services because you get a kickback for each one you get. read more

ABSOLUTELY AWFUL! It doesn't matter if you have made an appointment before going, get ready to wait HOURS before any of the staff on the floor even think about asking you if you need anything. You'll have fun watching other walk in appointments go before you over and over again even though you made your appointment. Staff don't acknowledge you at all. They all seem to not want to do there job and just talk in clusters in front of people then quickly disappear into the back room where you can hear their conversations and laughter. And after about 30-45 mins of nothingness MAYBE one will come out. Don't worry, you'll still be ignored. Just keep watching the TV in the back. This place needs a huge overhaul of staff and training. I never had such an unpleasant time waiting. If you're reading this and thinking about coming here to handle your stuff I URGE YOU to jump out a window. That would honestly be better then having anyone from here help you. And please ignore the other 5 star ratings on this yelp. They are most likely staff or other close friends or family members that they have probably paid to give them such a high review. The staff alone make this location deserve nothing above 1 star. read more

I'd put a zero if I could. I went in to add a line to my current plan, and a store rep named Marvin said he'd help me. I was looking into newer phones because my current phone is old. He said I can get an iphone 7 for free. I said that sounds good can I keep my plan and was repeatedly told my plan will not change. Literally I asked about 5-10 times that my data and plan would stay exactly the same for both phones and Marvin and another person working there assured me it would be the same. They said you'll see a charge of -11.67 on your account and then a +11.67 coupon and as long as I stay with that phone for 3 years it'll be completely free. fast forward to now and I have 2 months with the 11.67 charge with no credit. Also I have a link "financed payments." I didn't want to finance anything. I called in att customer service and they said it only works with the unlimited plan and I have to pay the phone off. After I called the customer service they said a person will call me after lunch who can take care of it. Now I don't even get a call back I get a text message from a automated number saying they'll pay for half the phone and I have to pay half since nobody wrote in the notes that it would be free with this plan. So now I'm being called a liar by att and getting ripped off because these guys obviously don't know what the hell they're doing or talking about. Maybe they're just scamming people I don't know but honestly I'd just go to another phone company or another store with smarter workers or more trustworthy representatives. I wanted to buy a newer version of the phone and probably should've but with all this covid shit happening and hours being lost at work I heard free and went for it. Feeling dumb now. SEE ATTACHED PHOTO FOR WHAT TO EXPECT FROM THEM read more

AT&T Store - Mobile Phones Near Me - Panorama City, California

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Walked into the store was told 5 minute wait. It's been over an hour, I just asked how much longer they said 15 minutes. Save yourself the headache and go to another location. read more

ive been here 20 mins they walk pass by me and no one has spoken to me im totally invisible the just stare at me i told the guy works here can you please put myname on the walk-ins he breathed "hh whats ur name?" sat at a computer attending others who came after me read more

AT&T Store - these 2ladies came after me - Mobile Phones Near Me - Panorama City, California

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This is the reason why i moved carrier and disconnected my at&t ! my boyfriend has an at&t and today he received his iPhone in the mail. We needed to get a new simcard because he cannot use his sim card from his other phone. Ugh just to get a sim card we waiting for almost 2 hours!!! WHAT I AM SAYING HERE IS ALL AT&T STORES SHOULD HAVE AN EXPRESS LINE FOR little concerns like this! Anyway, Daniela and Lloyd are very nice and friendly! So I gave this store at least 2 stars but for the at&t overall store waits it is 1 or no star. read more

There are many of things I find distasteful at this location which are mostly at no fault of the customer representatives. The clientele here isn't of the genteel variety. Even the Yelp price rating reflects this location. Other AT&T stores have a $ rating of 1 or 2 but this location has a whopping 4. The price is the same everywhere but the price relative to people's income here finds the stores location expensive. But alas that does not stop people from flooding this store with such long wait times it takes a miracle to even check in. I found myself in a situation before where I was patiently waiting to talk to a representative so that I can check in while some people would butt in to the people currently being helped because they never learned what a line is. If you God forbid have to come here and you planned it out ahead of time do make an appointment. Even then you may have to wait. Otherwise go to another store. This store can easily benefit from a self check in station of sorts to avoid this issue. The last time I came, I arrived right when it opened in order to skip the whole hassle of waiting and while I was being helped this mom had one child sitting atop one of the stools. The little girl fell off and her leg was caught in the footrest. Obviously she started to cry because she's dangling by her foot. The mom did nothing and talked to the customer representative as if nothing is happening, that her child is not in pain and is not stuck. Another rep had to rush in and help the little girl. read more