Just wanted to give Matthew a HUGE shout out! He was able to transfer all my data from a VERY…read moredecrepit phone. We were both crossing our fingers as we didn't think it could be done. Great experience as I was very hesitant to change. THANK YOU

Terrible service, extra fees on top of normal pricing. Inaccurate stock levels. Off putting…read morecustomer service. Stay away

Have you ever gone to Best Buy and you almost feel like you're sort of interrupting? I'll try not…read moreto be too boring: - I went to go buy a keyboard and mouse, and didn't know where they were. I walked into the door and they were four guys huddled around the reception post just inside the door. I looked at them, they looked at me, they went back to talking, then remembered they were supposed to say hello... Lol - they said hello I said where the mouse's and the keyboards and he courteously said they're back in the back. I'll be right there, I said I didn't really need any help yet but thank you. - I went back there found a keyboard with a trackpad built into it up to the front and what seemed like another interruption, I asked the guy if this would fill my needs. - Turned out it wouldn't so I asked if there was another type of mouse with a track feature like a magic mouse. - he proceeded towards the keyboard area, no words were spoken yet - Thinking that we had a communication gap, I asked again if he knew of any mouse with a trackpad feature on it that didn't cost $89 like a magic mouse and he sort of made a noise that sounded like no - we continue to poke around in that area, unable to find an insignia or other keyboard and mouse that would mimic the magic types of Apple, so I acquiesced and asked if I could buy a magic mouse and keyboard. - he opened the locked cabinets, pulled out the items and handed them to me Anyway, it was in fact, timely and thorough customer service, but I'm not sure what it is these days with the kids they just don't talk, I want them to engage Better with the customer... And I want Best Buy to succeed because we need them in the community. Anyway, the boomer in me would like us all to mimic the customer service of old... Lol Signed, Conscientious boomer

This store seems severely understaffed. The staff that is present seem very inexperienced and have…read morea hard time dealing with customers. This is understandable given the current labor shortage. However, the store itself has a few issues. Many basic items are not in stock. The floor is also very disorganized, with cardboard boxes and packaging all over the place, as well as merchandise falling over or on the floor. Products also aren't sorted in any seemingly logical way. Things in the same category are spread throughout the store and on shelves where they shouldn't belong. Basically, this store seems extremely poorly managed and noticeably understaffed.

Ryan's quick fix is amazing! I called, he showed up within hours, took my dead phone and brought it…read moreback fixed within one hour. How convenient is that! Fair pricing too.

I had my son's iPhone 13 fixed. Ryan is friendly, reliable, and a great communicator. He can fix…read morejust about anything electronic. The prices are also fair. He provides all of the options so a customer can make the best decision for themselves. I asked for a quote to repair a second phone and he had it to me within a couple of hours.

Terrible experience at the Kimball Junction AT&T store. The store representative added an…read moreadditional phone line on to our account without our knowledge. In addition, the store representative told us we would receive a $100 gift card for each phone line in our family plan. We never received the gift cards. In trying to resolve the above differences as well as billing differences between what was quoted to us vs what we were charged, we were told the district manager would call us. The district manager did not call us in spite of us calling several times and leaving messages. I would not recommend doing business with this location. This is apparently a franchise store, not a corporate AT&T store.

Trevor Rose and his team are smart and do what is best for you!!!…read more it's worth traveling to Park City to "get it done right"!

I've had a great experience working with Karen, Mark and the rest of the staff there. It seems…read morelike a small operation and every time I call in, Karen is very receptive and quick to respond to my questions/requests. One suggestion on the mixed reviews and I can see it from their standpoint, if you don't yell at them or give them attitude, they will be very respectful and quick to respond. I was nice so Karen's been great with scheduling me in earlier than normal, getting Mark over to get the wireless up and running and waiving certain fees. She's been awesome and super sweet. Like I said , you do have to be courteous and respectful. ;)

Internet service is the worst that I have ever had. Slower than dial-up and completely unreliable…read more At times, not even able to load a website. Forget streaming anything. I've tried to run speedtest.net when service is at its worst, and that site can't even load. Had been told that 50MBS service was coming back in November...service continues to be abysmal. People have been responsive to calls and are friendly, but the internet service is absolutely terrible.

Wobot (Alvaro) is an awesome service, very fast, convenient and reasonably priced…read more Alvaro is an expert in what he does, and I will continue to bring my devices to him whenever I am in the SLC area.

I am pleasantly surprised at how well this gentleman handled my cell phone repair needs. Not only…read morewas he knowledgeable and professional he also was extremely friendly and pleasant to work with. I would recommend this business to anyone and I am delighted to know I can count on him in the future.