Just wanted to give Matthew a HUGE shout out! He was able to transfer all my data from a VERY…read moredecrepit phone. We were both crossing our fingers as we didn't think it could be done. Great experience as I was very hesitant to change. THANK YOU

If it were possible to give zero stars, I would. Absolutely abysmal. The customer service person…read morewas rude, had no understanding of our plan and focused on other business rather than the customer who was there first. It is worth it to drive to Sugarhouse where they are pros.

Terrible experience at the Kimball Junction AT&T store. The store representative added an…read moreadditional phone line on to our account without our knowledge. In addition, the store representative told us we would receive a $100 gift card for each phone line in our family plan. We never received the gift cards. In trying to resolve the above differences as well as billing differences between what was quoted to us vs what we were charged, we were told the district manager would call us. The district manager did not call us in spite of us calling several times and leaving messages. I would not recommend doing business with this location. This is apparently a franchise store, not a corporate AT&T store.

Trevor Rose and his team are smart and do what is best for you!!!…read more it's worth traveling to Park City to "get it done right"!

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

Have you ever gone to Best Buy and you almost feel like you're sort of interrupting? I'll try not…read moreto be too boring: - I went to go buy a keyboard and mouse, and didn't know where they were. I walked into the door and they were four guys huddled around the reception post just inside the door. I looked at them, they looked at me, they went back to talking, then remembered they were supposed to say hello... Lol - they said hello I said where the mouse's and the keyboards and he courteously said they're back in the back. I'll be right there, I said I didn't really need any help yet but thank you. - I went back there found a keyboard with a trackpad built into it up to the front and what seemed like another interruption, I asked the guy if this would fill my needs. - Turned out it wouldn't so I asked if there was another type of mouse with a track feature like a magic mouse. - he proceeded towards the keyboard area, no words were spoken yet - Thinking that we had a communication gap, I asked again if he knew of any mouse with a trackpad feature on it that didn't cost $89 like a magic mouse and he sort of made a noise that sounded like no - we continue to poke around in that area, unable to find an insignia or other keyboard and mouse that would mimic the magic types of Apple, so I acquiesced and asked if I could buy a magic mouse and keyboard. - he opened the locked cabinets, pulled out the items and handed them to me Anyway, it was in fact, timely and thorough customer service, but I'm not sure what it is these days with the kids they just don't talk, I want them to engage Better with the customer... And I want Best Buy to succeed because we need them in the community. Anyway, the boomer in me would like us all to mimic the customer service of old... Lol Signed, Conscientious boomer

This store seems severely understaffed. The staff that is present seem very inexperienced and have…read morea hard time dealing with customers. This is understandable given the current labor shortage. However, the store itself has a few issues. Many basic items are not in stock. The floor is also very disorganized, with cardboard boxes and packaging all over the place, as well as merchandise falling over or on the floor. Products also aren't sorted in any seemingly logical way. Things in the same category are spread throughout the store and on shelves where they shouldn't belong. Basically, this store seems extremely poorly managed and noticeably understaffed.

When I attempted to change cell phone providers and set up a newly acquired and refurbished iPhone,…read moreI ran into much difficulty in trying to connect the new service to the iPhone I had just received. However, after wrestling with multiple issues in trying to set up the new service on the new phone, and when it appeared that neither the vendor nor the new service provider were going to be able to help me, I thought about trying to get help from the Tricked Out store in Ogden since I was so satisfied with the service they provided when I brought my MacBook in for a new battery to be installed. I called Tricked Out in Ogden and spoke with an employee named Korben who said that while Tricked Out doesn't offer cell phone provider set up service, he would be happy to see if he could help me in that process and that there would be no charge for his help. The next day I went to Tricked Out and Korben did proceed to try and help me. He literally spent over 2 hours working on my set up service issues while also occasionally attending to customers. His efficiency and tech knowledge/ability in helping me and with serving occasional customers was amazing. He was finally able to connect the newly purchased iPhone to the new service, and I left being incredibly thankful for his help. However, the next day I began having trouble with the new iPhone and the service, both the cell and wireless services. So, I called Tricked Out and asked Korben if he would mind helping me again and he responded that he wouldn't mind and directed me to come into the Ogden store the next day as it was late when I called. I went to Tricked Out as directed, and Korben again proceeded to work diligently in trying to resolve the issues I was experiencing with the phone. However, after spending another couple hours trying to resolve the new problems, it appeared the connecting process could not be accomplished despite also working with an online service provider support person. We came to a conclusion that the problems being experienced were a result of problems with the so-called refurbished phone. That conclusion was easily confirmed when Korben was able to easily set up the new provider service on my old iPhone within a very short period of time with the new service that is working just fine. Therefore, I was able to return the newly acquired and the reconditioned iPhone to the vendor with a full refund, Needless to say, I cannot say enough about what a terrific employee and person Korben is at the New Gate Mall Tricked Out store! Accordingly, I would highly recommend the Tricked Out store at New Gate Mall in Ogden to anyone needing the accessories/services they offer. And, specifically, I would also highly recommend their employee, Korben, who obviously will go the extra mile to provide Tricked Out customers with extraordinary service and in the most kind and generous way. Thank You Korben!

They had an amazing price and selection of pop sockets which is what i purchased the salesman was…read morevery knowledgeable and helpful!

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Had a day off work. Scheduled a replacement battery on the website for an iPhone 14 pro. Drove from…read moremapleton for an appointment at 10am. And they do not have a replacement battery. and the girl there said it happens all the time and not surprised.

I dropped my phone in the river and dried it out the best I could; got the phone working but it…read morewouldn't charge. I took it to Alex, who dropped everything and immediately started working on my phone. I was able to pick it up on my way home from work the same day. Even more impressive, Alex could have gouged me for the replacement of an expensive component, but he didn't. He charged me $25 for cleaning and reconnecting components on the USB board, which was more than fair - especially for same-day service. I haven't purchased any accessories from them yet, but they certainly had a wide variety of phone cases, headphones, chargers, etc. The prices seemed very reasonable - especially vs. the Apple Store, AT&T, etc. Great service and no pretense. They're located just North of Wienerschnitzel on State Street in Orem. Stop off and give them a try!

Always get the best help here, and they are very informative on any products you're looking at…read more The iPhone 17 Air case is so NiCE! The Functionality Works So So Well ! *didn't expect this case to be so responsive ! Prodigee Magneteek Apple iPhone 17 Air - Black

i came in today to get the back glass on my old phone today,…read morei didn't catch anyone's names but the team was super helpful! my phone was done within an hour and for a great price compared to other phone repair places nearby!! i highly recommend the farmington location!

The tech that helped me (Ayran) has helped me numerous times, and again today! Went in so worried…read moregetting home internet would be a nightmare, but he made it incredibly simple and was soo helpful!

Great company. Prices are right. Service is acceptable. Looking to switch to their internetread more