Shout out to the best repair shop in town! John fixed my Kindle fire and made my experience easy…read more Thanks IPro for giving me great advice and for helping me save tons of money. You have earned a customer for Life.

From the owner: iPro Repair provides profecional services for all cell phones and tablets. We are the best prices…read moreand faster then anyone else. We pride ourselfs on our quality parts and service.

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

These guys are great. Very helpful and a reasonable price. I took my iPad 4 in to have the glass…read morereplaced. Charlie didn't have one in stock but said he would try and find one. They called me the next day to inform me it was ready to pick up. Thanks Charlie and Phil Collins. Rick.

Had a great experience with Charles and his team getting my macbook screen fixed. They turned it…read morearound so quick, within a couple of hours, quick. I had fully intended on a few days drop off. The price was clearly communicated and held up by their team and I couldn't recommend them more for any tech issues. I paid $375 for a replacement + labor, not certain how that compares but worth it simply for the ease and convenience.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

Ryan was fabulous!!!! He fixed my watch in seconds...unreal…read more He's such an asset to Apple, filled w/knowledge and quite personable. Thank you, Ryan and Apple! Barbara Peterson

Disappointing service experience! I scheduled an appointment for a battery replacement. First my…read morescheduled appointment was late for 30 min. Once I finally sat down the technician told me to leave the phone overnight and pick it up the next day. For most people, a smartphone is an essential daily tool for work and personal safety. Expecting customer to go without a phone for 24 hours for a standard battery swap is not reasonable. Apple needs to better manage their repair timelines and respect customer's time.

Amazing customer service, incredibly helpful and very patient. The rep helping me was very…read moretransparent the entire process

Yesterday my iPhone 8 kicked me out of any apps I tried to log into, so I decided I possibly needed…read moreto reboot it and it would go back to working properly again. Except, it didn't. Instead, I found myself staring at a black screen with a glowing Apple. I plugged it into the wall, I plugged it into my computer, and nothing changed. I pulled up support documents on my computer from Apple to try to solve the problem, but nothing I tried worked. I was on the verge of tears when I walked into this location, thinking someone here would be able to solve my problem and would know what it was right away. I was so wrong. There were maybe 4-5 employees, all sitting around together in the back of the store. When I walked in, no one at all seemed eager to get up and talk to me, almost like they were drawing straws to take a customer. Already, it's not a great experience when you don't feel appreciated just for walking in the store. I explained to the gentleman who approached me what was happening with my phone and I told him what I had tried already. He asked me one question, which was what kind of iPhone I had. He said he had never in his life seen anything like this happen with a phone before. Then he asked me if I had insurance on the phone, to which I replied yes. He walked over to a station and handed me a pamphlet and told me to file a claim and get a new phone. Not once did he offer to take my phone from me, maybe retry the steps I'd already done, and see if he could get it to work. He was not at all empathetic to my situation, and I was clearly distressed. I went home and tried to get onto the website to file a claim, but the website was just a blank screen. He'd told me it might be possible to even get same-day delivery on a replacement phone, so I was disappointed I couldn't even do that, and I also had no way of calling the support number, because of course my phone isn't working. I started to mess around with the phone again once it was plugged into my computer. First I pressed the up volume, then the down volume, and then the side button. Finally, something happened with my phone! It turns out that all my phone needed was an update, which if he'd had any product knowledge at all of what they sell at their store, he would have been able to figure this out. I find it hard to believe that no one else has ever walked into that store having the same problem I did. This could easily had been resolved if the team members here had a clue on what customer service is. Maybe AT&T should give me a job, because I am actually capable of asking questions and making sure my customers are taken care of. Because of this experience, I'm going to be looking for a new service provider. AT&T just cares about selling and not about taking care of current customers. ETA: I did give AT&T one last chance before taking my business elsewhere. I called the number the AM provided on the reply to this review, and instead of getting through to the actual office, I had a shrill fax machine sound in my ear. I double checked the phone number to make sure it matched what she gave me in case it was operator error, but it most definitely was not. As of 8:30 p.m. last night, I am now a happy T-Mobile customer. The guys in the store in Holladay went above and beyond. I walked out with a brand new iPhone 12 (free with trade-in of my iPhone 8), a smaller monthly bill, and a huge smile on my face.

Alan was incredibly helpful with my problematic iPhone 8, despite purchasing the device elsewhere…read more I'd definitely recommend working with him!

I would give my experience at this location negative stars if I could. I ordered a watch for my son…read morelast week, we were told it would be delivered by 2 day shipping on Friday. I was sent a tracking number which showed that the watch would not be delivered until Monday. I went to pick up the watch on Monday when tracking said it had been delivered. When I walked in and there was one employee, who was helping someone else at the time. I was not acknowledged or spoken to for almost two hours. When he finished helping the other couple, he could not find the watch in his system and tried to tell me that it had been delivered to my house. I showed him the tracking information in my email that proved it had been delivered at 2:48 and accepted in store by employee Adrian. I was then told I could not pick up the watch today because it had not been entered into the system and I would not be able to pick it up for 24 hours when they would send me a text message. Why give me a tracking number in the first place if I can't pick up the watch when it's delivered? This has been the worst customer experience of my life and the biggest waste of my time.

Excellent customer service…read more The manager is outstanding and provides a superior customer service

From the owner: AT&T, serving over 81 million wireless customersread more