they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.

I have to answer to some reviews We have amazing reviews…read morebut once in a while we have customer that are offensive and insult us Sometimes for as little as Charging for a $5 SIM card because the SIM cards are in the inventory. They are being unreasonable I don't know if it's COVID or stress We treat every body with respect We go the xtra mile and we strive for excellence When somebody insult us then is difficult We are friendly, professional and Very good people, we know Austin My Retail Sales Consultant is such a nice guy and I follow him on being nice I am direct with people but I am nice

I just needed to switch a number over to a family plan instead a prepaid plan. The guy that helped…read moreme sent me to call customer service and then customer service had me go back to the store. He had me get a new phone number and told me I could try to switch my old number back if I called customer service but it probably wouldn't work. I drove all the way to Orem to get help and the guy at the Orem store helped me switch to my old number within 5 minutes. I shouldn't have to drive 30 minutes to a different store to get the help that I need. So frustrating!

Bad service. Rude employees. Sales is their sole purpose, don't waste your time. Just go to an…read moreactual Verizon store in provo or slc

I recently purchased a new phone at the Heber store. During the process I was offered phone…read moreinsurance and an "upgrade" something that was declined/refused. In the past decade plus I have never accepted these add-on charges on any of my four phone line with Verizon. Surprise an extra $58.66 was added to my line that according to Verizon was the insurance and upgrade fee. And can you believe that in disputing my Verizon bill, it will take 2 to 3 billing cycles to correct? Believe it! Thank you Jen, the polite young lady who assisted me, I don't believe this was an accidental ooops.

Terrible experience at the Kimball Junction AT&T store. The store representative added an…read moreadditional phone line on to our account without our knowledge. In addition, the store representative told us we would receive a $100 gift card for each phone line in our family plan. We never received the gift cards. In trying to resolve the above differences as well as billing differences between what was quoted to us vs what we were charged, we were told the district manager would call us. The district manager did not call us in spite of us calling several times and leaving messages. I would not recommend doing business with this location. This is apparently a franchise store, not a corporate AT&T store.

Trevor Rose and his team are smart and do what is best for you!!!…read more it's worth traveling to Park City to "get it done right"!

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

I would give no stars if I could. I got the back of my phone…read morefixed about 3wks ago and it's shattered again. I was extremely careful, I didn't even leave it in my pocket when I would sit down. I put a case on as soon as I left the shop. I took off my case to clean my phone & saw all the glass on the case but "oUr wArRaNTY dOesN'T coVeR tHat". Tf! Nearly 300 wasted. Do not recommend.

Very quick service and friendly staff will definitely go back! I love this place they replaced the…read morescreen protection beautifully

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

I have purchased 5 keyboard cases and many screen protectors from Zagg over several decades. The…read morehinges on three of the keyboard cases broke, two while still under warranty. Getting warranty replacements from them is a frustrating nightmare. The first one never came back in stock. After about 5 months of waiting they eventually agreed to give me the next model up. The second one was in stock, but what I assume was an AI Bot canceled my replacement because it mistook the requested pdf of my receipt as an image and claimed it couldn't read it. A human agreed this was a mistake and suggested I resubmit the request. Only when I did so, aha, the case came up as out of stock. (I have my suspicions.) They have offered the lower model instead this time around. I am not taking that "offer" and I am not waiting 5 months this time. Friends and I have also noticed that their screen protectors aren't holding up very well either and must be replaced fairly frequently. (I am an adult and not hard on my devices.)

Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various…read morephone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience!

I was paying a fortune for Verizon, so I stopped in the T-Mobile store in Heber City, UT, to see…read morewhat a bill would look like with T-Mobile. The store manager told me that he would wave all my activation fees, add a 3rd line for free (we were giving my daughter a phone), give us an iPhone for half price, and get all 5 Apple Watches over, and keep my bill under $200. I was like, "Deal." I don't know if I seemed comfortable with them, but the manager at the store told me that there's a sensor above the door that is able to count the adults that come to the store. For every adult that comes in, they have to do an average of $50 of business. So if you really want to mess with them, just keep walking in and out of the store but not buy anything. The first problem was when I went home, I discovered that none of the watches were connected properly. I then called support. The first people you talk to are tier 1 support people in India, but their support capabilities seem to be limited to a certain scope. After quite a while, I finally got to their highest level of support. He was very helpful and also apologetic that the store didn't do anything properly. I had to reset each watch, and he manually brought the watch on their network and tied it to the proper phone. The second problem was when I looked at my account. I noticed that it was far higher than $200. It turns out that they added a $15/mo. charge on each phone for accident/theft. I already have AppleCare on each of my phones, so this was redundant, and it was shady considering they didn't mention anything about it. I called the store, and one of the sales reps said that it was a required monthly charge for the first month. I complained on Twitter (something I often do when I seem to get nowhere with a company), and the T-Mobile social media support team was very apologetic. When I called support they took it off my bill right away. I suppose maybe the store was short on their quota and that was one of the sly tricks on how they make up for it. The third problem was that the service was incredibly slow. It said 5G, but it was more like 3G. A lot of times I have to start a Zoom meeting at home, and then continue it in the car when I'm taking kids to school. I've never had a Zoom meeting drop on AT&T and Verizon, but my Zooms and calls were constantly cutting in and out. It was insane. I'm not a mobile technology expert, but T-Mobile's "5G" seems like a lot of smoke and mirrors. It's far slower and less reliable than Verizon. I went to the store and complained to the manager. He was like, "Oh it could be because the tower closest to you has been down." He also wanted to reset my carrier settings and try a new sim card. I also noticed that he slyly put my cell phone on their wifi. So of course if I'm on wifi then it'll work lightning fast. I could tell he really didn't know what he was talking about. After all, he never properly set up my devices when I was in there a week prior. Unfortunately, I continued having the same problems, and I determined that T-Mobile is not for me, so I switched back to Verizon and got a better deal in the process. When I went to take my phone back to another store, they said they had to charge me $50 for a restocking fee. I told them that was never mentioned to me, and she said it was listed on my receipt. I also never got a receipt. T-Mobile may or may not be for you... I don't know. But in my experience using AT&T, Verizon, and T-Mobile, there's a big difference between the corporate stores and the certified retail/resellers (like this store is). The lack of transparency and some of the shady sales tactics show that these arbitrary sales quotas result in bad customer service practices.

The store manager was great until they didn't include everything I would need to charge my new…read morephone. Said most people have that set up. I came in with a 5 year old phone. I called, the manager said they had the rest of the charger and the cost would be about 40 dollars. I went in and at leat a 1 hour wait time is my guess with 1 employee and 8 customers. I asked them If i can buy this at Wal-Mart? Looked at me then ignored me. I went to Wal-Mart and bought what I needed for 11 dollars. I spent 1400.00 dollars for the phone and accessories. Please do better in training your management team!

They have fixed all my phones. I came in from park city, and was happy I did! Reasonably priced and…read moregreat service! Pretty quick too.

stopped in here because my iPhone 13 was not recording sound. They did a complementary cleaning for…read moreme and it still didn't work. Brought it back in a couple weeks later and they ran some test on it and found out one of my microphones was bad. Two hours later my phone is back in service and working like it was brand new. Recommend these guys excellent service.