My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

Amazing service! Thank you for saving the day/week! They are very knowledgeable and kind.read more

They have fixed all my phones. I came in from park city, and was happy I did! Reasonably priced and…read moregreat service! Pretty quick too.

Just wanted to give Matthew a HUGE shout out! He was able to transfer all my data from a VERY…read moredecrepit phone. We were both crossing our fingers as we didn't think it could be done. Great experience as I was very hesitant to change. THANK YOU

If it were possible to give zero stars, I would. Absolutely abysmal. The customer service person…read morewas rude, had no understanding of our plan and focused on other business rather than the customer who was there first. It is worth it to drive to Sugarhouse where they are pros.

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Had a day off work. Scheduled a replacement battery on the website for an iPhone 14 pro. Drove from…read moremapleton for an appointment at 10am. And they do not have a replacement battery. and the girl there said it happens all the time and not surprised.

Have you ever gone to Best Buy and you almost feel like you're sort of interrupting? I'll try not…read moreto be too boring: - I went to go buy a keyboard and mouse, and didn't know where they were. I walked into the door and they were four guys huddled around the reception post just inside the door. I looked at them, they looked at me, they went back to talking, then remembered they were supposed to say hello... Lol - they said hello I said where the mouse's and the keyboards and he courteously said they're back in the back. I'll be right there, I said I didn't really need any help yet but thank you. - I went back there found a keyboard with a trackpad built into it up to the front and what seemed like another interruption, I asked the guy if this would fill my needs. - Turned out it wouldn't so I asked if there was another type of mouse with a track feature like a magic mouse. - he proceeded towards the keyboard area, no words were spoken yet - Thinking that we had a communication gap, I asked again if he knew of any mouse with a trackpad feature on it that didn't cost $89 like a magic mouse and he sort of made a noise that sounded like no - we continue to poke around in that area, unable to find an insignia or other keyboard and mouse that would mimic the magic types of Apple, so I acquiesced and asked if I could buy a magic mouse and keyboard. - he opened the locked cabinets, pulled out the items and handed them to me Anyway, it was in fact, timely and thorough customer service, but I'm not sure what it is these days with the kids they just don't talk, I want them to engage Better with the customer... And I want Best Buy to succeed because we need them in the community. Anyway, the boomer in me would like us all to mimic the customer service of old... Lol Signed, Conscientious boomer

This store seems severely understaffed. The staff that is present seem very inexperienced and have…read morea hard time dealing with customers. This is understandable given the current labor shortage. However, the store itself has a few issues. Many basic items are not in stock. The floor is also very disorganized, with cardboard boxes and packaging all over the place, as well as merchandise falling over or on the floor. Products also aren't sorted in any seemingly logical way. Things in the same category are spread throughout the store and on shelves where they shouldn't belong. Basically, this store seems extremely poorly managed and noticeably understaffed.

The manager and the worker there are very unhelpful recommended that we tried a different service…read morerather than AT&T. They said that the service there wasn't very good wasn't helpful for me to set up an account for data for a bunch of cameras for commercial buildings, which would've been a very large account. The guy was smug and kind of rude and arrogant. The guy has his hair slick back. I think she's funny and condescending will never return to this location. Recommend to go to Salt Lake City.

Run, do not walk from this store!! Terrible experience!! The sales representative added a phone…read moreline to our account without our consent or knowledge. The sales representative told us we would receive a $100 gift card for each phone line in our family account. Our actual monthly bill is higher than what was estimated to us. The sales representative was apparently fired shortly after we purchased our family plan. Sales people at the store were nice but unable to resolve the problems. We were told the district manager would call us to help resolve the issues, but he never called. This is apparently a franchise store. AT&T should do a better job of allowing a franchise like this to do business on their behalf. A VERY disappointing and frustrating experience!!!

Wobot (Alvaro) is an awesome service, very fast, convenient and reasonably priced…read more Alvaro is an expert in what he does, and I will continue to bring my devices to him whenever I am in the SLC area.

I broke off a piece from my charging cord into the charging port on my iPhone mini 13 the morning I…read morewas leaving from the Sacramento area to Salt Lake City for 10 days. I looked up Wobot on Yelp and they had excellent reviews so I took my phone to Alvaro and he did some delicate work to extract the broken piece from the charging port. Super nice guy. Obviously knows what he's doing and he is fun to converse with while he works on your device. Fixed it up and its working well for the past six weeks. All for $35. Fair, professional and great value.

Fantastic service, super knowledgeable, and fast. What a joy to work with an experienced…read moreprofessional. My husband was blown away by his speed and pleasant demeanor. Very grateful for this squared business service. Gold star ambassador for SLC, highly recommend.

Good communication and on time. He pull up and got screen done under 10min, mobile repair is…read moreawesome. Price is very reasonable and im happy with quality of work. Thanks again

These guys clearly aren't on commission and the owner of this franchise doesn't care because we…read morewent in at 3:30 wanting to leave with a 17 pro any color by 4:00 and this guy tells us there no way he can open the safe and get us setup in that timeframe. Maybe I'm the slow one because you should be able to have these desired phones available and have the competence to set someone up in a timely manner. We had nothing prohibiting a sale but they had lots of hiccups that they weren't able to get over to help us. I think they should be more snappy with how they approach customer service

They will not answer the phone and have no functioning VM system. Friendly enough in store help.read more

The tech that helped me (Ayran) has helped me numerous times, and again today! Went in so worried…read moregetting home internet would be a nightmare, but he made it incredibly simple and was soo helpful!

Great company. Prices are right. Service is acceptable. Looking to switch to their internetread more