I'm on a fitness kick to get in better shape and one of my goals is to exercise more. So to accomplish this i wanted to pick up an iwatch. The worker that helped me was A-W-E-S-O-M-E!! She was able to answer all of my questions and put my mind at ease about making such a big purchase. She was also able to help me set it up so that it was completely paired with my phone by the time I walked out of the store. Will definitely be back. read more

Store is clean, easy parking. Staff pretty helpful. They dont offer in store screen protector replacement anymore, you have to log onto Zagg.com which is humbug if you have an old plan. ATT messed up our auto pay and charged us a huge late fee. read more

Excellent and quick service from Nala. Very knowledgeable and pleasant. Clean store. Lots of seating. read more

Great service. nothing bad to say about coverage. And very helpful with great customer service.

Came here to get a new phone after previous phone was destroyed. Kalani was the sales representative who took care of me. Kalani was professional, kind, and incredibly helpful. 10/10 would recommend coming here for your AT&T needs. read more

I came in to add my iPad to my plan.. Janette approached me what I needed. The service was great, very quick and she answered all the questions I had. read more

The service date for this visit was on January 06, 2024. For future customers, you can save your "precious" time and go to another AT&T retail store. My best friend and I wanted to shop near home after a disappointing visit to Ala Moana's AT&T retail store (already posted a review) after getting our new iPhones from the Apple Store. After browsing TJ Max, it was time to head to AT&T to purchase some phone cases to match our newly acquired iPhones. AT&T retail store service at the Ala Moana location was mediocre, so we didn't bother. We wanted to try another store because AT&T carries a variety of brands other than the Apple Store. It was important to us to see all the options available to us. We needed to protect our phones and needed something for the time being. We are not #team-NOCASE. Who has the money for that? We parked our car and noticed the store appeared dim from the parking lot. Bestie and I were still determining if the store was about to close. We checked online and found they were still open. As soon as we arrived, there were about three associates. The first person was leaving, the second was sitting on the seats near the door, and the third was standing and about to greet us. "Precious" was the name of the person who greeted us. Precious asked us what we were there for. The two of us explained that we were searching for screen protectors and phone cases. She responded immediately to my question: Is that all? She should have shown us where the phone cases were located. I had to ask her where the new iPhone 15 Pro Max phone cases were. She pointed and said from there to there at the back. It would have been a thoughtful gesture to walk with us to the designated area and hold and touch some of the products to sell to us. NO. While my bestie and I looked at phone cases, Precious went to the back to obtain screen protectors. The bestie and I were taking the time to look for matching (twin) cases. In addition, where was the other employee? It appears that the other employee (female) and the first employee (male) were discussing something outside near the front door exit. Precious returned with our screen protectors and an air pod placed in her ear to call her associate (female) to inquire whether she was all right. Because he is autistic, Precious advised him to let him go home and not to remain at the office for long. She was on the phone with her associate while we were with her. As soon as she finished, she was eager to proceed with a transaction, asking for my account number, but my best friend and I still needed to decide what case to pursue. I asked if you would mind waiting a few minutes. We have yet to make a decision. Is that okay with you? After that, she waited until we were ready. As soon as we were ready, we proceeded with the transaction. I also mentioned that I receive a 20% discount with my Signature Program Discount through my employer. I thought she would skip over that and end up charging me the total amount, but it turned out that the discount was included. As a result of our encounter with this associate, we expected a better service. There was no sense of personality at all. My Bestie and I were unengaged with the associate. Based on our first encounter, we have already formed a negative impression of her. Our first impression of the store was that it was uninviting when we stepped inside. The worker seated near the door seemed not to enjoy her work environment. All we know is that this is one of the locations my bestie and I won't return to. This location should undergo proper standards and protocol training. These individuals working this shift were wasting their time. There was a noticeable lack of phone cases on the wall, which suggests they should at least clean the store or keep it stocked. It would have been more effective if they had arranged it so that things appeared to be full. I hope management can introduce corrective action to fix their customer service engagement. Listening to customers' needs is essential without being judgmental to satisfy them. You may consider using the golden rule, which expresses that you should treat others how you wish to be treated. On our way home, my best friend and I discussed how retailers like this can get away with anything. Additionally, I read a few reviews about this location. I was shocked to learn that Yelpers had the same experience as my best friend and me. I have included a few Yelp reviews I read from people who had the same experience: Jim B., Kyle R., and Christine H. Having been AT&T customers for nearly two decades, we are gradually observing a decline in the quality of customer service. read more

7-4-22 Love this store in Pearl City in the Cherry On Top complex. We were greeted and signed in as soon as we stepped in the doorway. Shortly after Joshua A. came to help us find a phone for hubs. We chose an iPhone 12 as it was 50% off- we came on the right day. We were super happy as it was unexpected. Hubs has been putting off getting a new phone for years and it was such an eye sore and embarrassment. He is not comfortable with current anything and so this was an accomplishment. We also purchased a Otter case, screen protector and a charging box. Josh was so calm and thorough. He meticulously adhered the screen protector for us. He changed our phone plan to save $9 a month and now it even includes entertainment. We saw two other employees who were very polite and respectful to the customers they were assisting. Did you know that the iphone14 comes out in September? I'm going to hold out a couple months and get a new phone then. Joshua said my phone will be a $1000 trade in/ yee ha!!! Can't wait. read more

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Asst. manager Huy T. Was so knowledgeable and willing to help me and my husband yesterday. We purchased phones from another sales consultant couple days ago but had some questions and also turned in for trade in credit. He was pleasant and professional. read more

This is my first time coming on this store and they give better customer service than other stores we've been to. The rep that helped us is Roberto. Super nice and on point. He fixed all of my issues and he even checked all stores for me just to make sure I'm not missing out on what's on the island! Straight 5 for this guy here. Ask for him if you come to this store. I just want to point it out there that they mostly use tools and if those tools are not working, it's not the rep's fault. It's their system. So angry customers not being able to understand that situation, please just understand them as well. They want to help you but if their tools aren't working, then it's not their fault. But if the rep is a complete a--, then they probably needed some talk. LOL But this place is neat and clean. Love this AT&T store. read more

AT&T Store - Mobile Phones Near Me - Pearl City, Hawaii

Had a bad experience a year ago upgrading two phones, basically the associate just gave us the phones and told us to set it up at home as it was easy. In the past their staff would sit and setup the phone while in store, a year ago she basically didn't want to spend any time on us. We went home and because we were rolling numbers/devices it was not easy and it took a long time to setup. Cut to 2019, time to upgrade another one of our devices. Based on last year's experience I was very hesitant but I did receive good customer service prior so thought I'd give the Pearl City Store another chance...wrong! We made an online appointment and walked into an empty store. The sales person sat with us as I explained what we were doing, basically upgrading my phone from a iPhone XS Max to the new iPhone 11 Pro Max and rolling the XS to my daughter's number who had an iPhone 7. I got the feeling that he didn't really want to take the trouble to process this sale as he made comments like "I don't know why anyone would upgrade their phone to the 11" and "There is no difference between the 10 and 11". There may not be much difference but it should be the customer's prerogative and choice to make a consumer decision. Then he proceeded to really push Direct TV, told him we had Spectrum and was paying x dollars per month. He then proceeded into a hard sales push as to why Direct TV was the better deal versus Spectrum. Now he may be correct but I was hesitant and wanted to look at my current bill and compare it to what the Direct TV costs would be. That's when he started making comments like "Looks like you're fine with overpaying" and "Seems like you're okay wasting money". He may have been 100% correct, Direct TV may have saved us money but that attitude was a huge turn off for us. Kicker was when we were going to walk out and he mentions his manager looked at the quote and we could receive that price for Direct TV if we took the deal in the next three days...felt like I was trying to buy a used car. The entire experience was poor at best, we left AT&T and drove straight to the Apple Store to upgrade our phone there. Apple staff was extremely knowledgeable, great customer service, and they stayed with us through the entire upgrade process including activation. At our next upgrade cycle I think it's time to shop around to other carriers, been with AT&T for perhaps 15 years but it's not very attractive anymore. read more

Upgrading the tablet great service everything explained in detail. Of course I walked out with more than I expected but hey, YOLO! read more

AT&T Store - Mobile Phones Near Me - Pearl City, Hawaii

Got lucky and found parking fast in this busy lot. Checked in and was next inline then a bunch of people came in after. We read some good reviews about a representative Kristen through Yelp and incredibly she was the one to help us. She was very helpful and did an excellent job helping us resolve our problem. She then helped us do an upgrade to an iphone X and get a free iphone 8. What a deal. I would highly recommend to have her be your next sales representative. read more

AT&T Store - AT&T Pearl City - Mobile Phones Near Me - Pearl City, Hawaii

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I have been a AT&T customer for over 20 years. This past year had been the final breaking point in switching carriers. The entire team at the Pearl Highlands is constantly changing, indicating a poor leadership group, hence my issue when there was a problem with my phones. We have the business plan and did not see any advantages over the regular plans. Please be careful when the company automatically charges you for next up and insurance on your bill, especially if you are on auto pay. They will also upsell you when in general normal business practice, deceptive practice is not as the case here. I have been billed for 2 Galaxy phones for months and I have been fighting with AT&T for months and while the company admitted being at fault, they are not reimbursing me. I do not recommend AT&T due to extremely poor customer service both at store level and corporate level. The Pearl Highlands store across from Longs, TJ Maxx is where I had all the issues and this is for business account. There are many other carriers that will do a better job serving the consumer. read more

David was fantastic helping me " fix" my phone! He saved me a trip to Apple. He is smart, kind and non- judgemental. He is a keeper. You guys are lucky to have him as an employee. Give him a raise or at least a longer lunch. Mahalo, MarjorieG. read more

Marcus has been such a delight to have as my representative. He allowed me to get the best deal for all my devices, which device would work best for my needs, and was honest enough to let me know about price differences. I would highly recommend Marcus at this AT & T location read more

workers are very slow came in at 9:45 lady took my name and said we would be next in line didn't tell us we were going to have to wait 45mins to be seen read more

JEFF is a scammer Ur personal info is at risk if u go into this store.at Moanalua They ported.3 lines from me and forwarded my calls to themselves then they said there was nothing I could do to go back to.the Stores by my house how they know me Great ? No trust don't give them ur phone she silenced my calls turned on a data line that wasn't me Nightmare unhelpful fraudsters read more

How upsetting can it be going to upgrade your phone? Come to this AT&T location and have Precious help you and find out for yourself. Let me explain, my husband needed to get a new phone and quick because we leave for a trip tomorrow and his camera doesn't work. Nothing is easy when you come into a store to get help. Especially when you only want an upgrade which DOES NOT get the reps and managers commission like it does to add a line or get direct TV. If they can't swindle you into doing shady stuff, like adding a "ghost line" for someone who is NOT even the account holder (which is the only person authorized to add lines since they run credit on their social) then you basically you are nothing to them. No, we do not want to change our plan. No, we do NOT want directTV. NO I DO NOT WANT TO TAKE ADVANTAGE OF THIS DAMN TABLET DEAL. So, if you do not want any of that, expect NO customer service. Finally she brings out the phone. Scans the upgrade. Gives the phone to my husband and that's it. She didn't even take the time to set it up, didn't care about me protecting my phone with accessories. My husband just asked where the accessories were and she pointed and that was it. Left the store with the damn wrapper still on the phone box. She could've at least got her and her store credit for accessories. Instead, we had to go to T-Mobile for accessories because she was so unhelpful. If they tell you they cannot do upgrades, they lie. They can. They just don't want to because you do NOT benefit them one bit. No wonder people switch carriers. If you do not like your job or cannot hit your targets and lose focus on customer service then you should not be working in the field. read more

Awesome customer service. He went out of his way to help. Thank you for the great service.

What a relief! MJ & Moon took care of my wife's replacement phone when she was visiting the island & broke her phone. They were attentive & so helpful! They even signed her up for FirstNet giving her the First Responder discount & a free watch! Thank you so much for taking care of everything & please continue to serve your customers with all of their needs. You rock! read more

Came in to clarify my new billing statement. But while waiting to speak to Kristen, Dave was very helpful in putting my new screen protector on. Very professional. Much Mahalos! read more

AT&T Store - Got this on EBay... Only $3.99... Not bad!! - Mobile Phones Near Me - Pearl City, Hawaii

Roberto was very friendly and bilingual! Which was a huge help since my mom needed certain topics explained in depth in her native tongue. He hooked us up with our situation and made sure that we got the best deal. David was so helpful on another day I needed a certain transaction finished. He made sure that I didn't get bombarded with unnecessary fees and the manager was more than happy to assist to further the transaction. read more

I guess I should start by saying that it is sad to be with a company for 15-20 years and not get the customer service that we deserve. The store has been helpful, but the corporate assistance line is just awful. Slow service. Talking to 3 people. Being on hold so long. Just to close one active line. Almost an hour too close the account. They lost a loyal customer that was over charged services. How can I not leave when I was paying almost $100 more a month than I would be with another company? read more

Is there an option for 0 stars?! My kiddo and I are way past due for an upgrade so we headed to AT&T to check out the latest iPhone deals. The Pearl City location closed at 7p so I was a bit reluctant walking in at 6:30p knowing that we may get turned away. When we walked in, it was pretty much crickets. No greeting. It was a few minutes till a much older kinda scruffy guy approached me and took my info to place me on a waiting list. He mentioned that it would be up to a 30-minute wait. No biggie. I just needed questions answered before I make any decision on upgrading my phone. It wasn't that long of a wait time, but the vibe in that store was very awkward, something was off and I couldn't place my finger on it. It wasn't welcoming and it just seemed, ugh, off. When we were finally assisted, I swear, the guy assisting me couldn't have been more distracted and mentally preoccupied. I asked about my plan, about options and pricing. This guy, no joke, kept getting out of his seat to do other tasks. Even though he said that he was "sorry" when he got back to his seat, he couldn have been professional to excuse himself. While he was "assisting me" he yawn so many times that I stopped counting after 5. He kept looking at his phone, never kept eye contact with me and leaned back in his chair like he was at chillaxing at some Pau Hana back yard barbecue or something. I didn't want to cause a ruckus, but I wasn't about to buy anything from this guy either. I opted to just make an appointment online, but I wasn't going to come back at this location and I suggest that you take a pass too. read more

David (business expert) at the Manana ATT store was extremely helpful in offering solutions for charging problems for our iPhone 6S. Best service, advice, & guidance ever from an ATT representative! read more

This AT&T store is a great place to get service with a smile. They are well operated (managed) and have all your needs here. I strongly suggest you do not go to a kiosk for your AT&T phone. They are not good. Go here, Pearl City. They are located across the parking lot at Baby's-R-Us and across the street from the Pearl City Wal-Mart. If you have a problem with a product, I STRONGLY recommend you seek "Joe", the manager for help. The employees are not good about after purchase service. Just see "Joe". I recommend you call first to see if "Joe" is working and speak to him before going there. He is the most knowledgeable person there. 454-0101 Cheers! read more

AT&T Store - It's a Moto!! - Mobile Phones Near Me - Pearl City, Hawaii

I live in Pearl City, so coming to this location is a convenience regardless of the awful traffic on Kuala. When I went a few months ago, I bought just an iPhone charging cord for $20, it didn't even survive longer than 3 months before the connector part became all frayed and stopped charging. This past time I went, it was pouring rain. When I went in with my baby and signed in at the front, I told the girl I was having issues with my phone. I had also asked her info on the iPhone 6/6 Plus which she tells me there is no re-stock date for it, but then I overhear a rep that helped the person in front of me that it would be a minimum of 2-3 weeks as he requested to be put on a waiting list. When I finally got called by another rep about 10-15 minutes later, he was just walking around looking clueless, mumbling my name. I repeated my issue with my phone again, and without being apologetic or even very friendly or informative, he tells me "Go to the Apple Store" with no other explanation. Irritated, wet from the rain, and freezing cold...I said "Seriously? So unless I get a new phone, I'm SOL?" He responds in a very condescending tone, "I understand your frustration and I sympathize, but there's no need for cussing." Omg...was this guy for real? Way to treat your customers that have been loyal for a very long time...just another reason to contemplate switching to another carrier. Two thumbs way down, Jonathan. P.S. I wish that I had been informed up front at sign in that I would have to go to the Apple Store for help, instead of that cold wait and being treated so rudely! How awesome is it that AT&T is an authorized carrier of Apple products and when there are any issues, you get the boot so quickly?! read more

Iphone 4 is what I was looking for and I know exactly where to get it. My boyfriend and I went here because this place is new and the parking is more convenient than the one down the road from our house. As soon as we got in a someone greeted us and took our names down on the Ipad and told us that a sales representative will help us as soon as one is available. We walked around for a bit and then an available sales rep helped us. His name was Walter and he was very informative and was very helpful. He checked on our availability for an upgrade and was honest about the questions we asked him. He was also nice enough to help me move my contacts from my old phone to my new one. I highly recommend that you see him because he is just so genuine and he knows what he is talking about. I will surely see him again for my next upgrade. He also walked us out of the door and handed my package at the door. What a guy, what a sales guy! read more

AT&T Store - Mobile Phones Near Me - Pearl City, Hawaii

Don't trust AT&T, they stole $300 from me. I purchased a new phone and was suppose to be given a credit of $300 for the trade in of my old phone. But they never gave it to me, and now I am stuck in a contract with them for 36 months unless I pay them an additional $300. read more

4.5 hours later, not a return call, but tried numerous times again, before they answered. Finally got connected (made sure not to hang up). Bronson manager who happened to be very accommodating...problem easily resolved! But customer frustrations can also lead to cancellations and this can be easily avoided...(called customer care), by answering store calls. read more

AT&T Store - Mobile Phones Near Me - Pearl City, Hawaii

What is customer service? You would think putting the customer first and providing fast, efficient, and timely service right? Well, this place needs some help in this area. I recently came into the store to 1. be added to my boyfriend's phone plan and 2. get a new phone. You would think this would be quick and easy. I checked in around 5:15pm and was told I was the 3rd guest on the waitlist and I would wait around 15-30 minutes to be helped. Great! This should be FAST! Well... literally an hour later, I was STILL sitting there waiting! Oh my gosh! There were 3 customers (2 walk-ins and 1 person had an appointment) in front of me and in an HOUR, only TWO people were helped... As I observed, there were more than 5 people working but only 1-2 employees were actually helping customers. I also observed that after one associate would finish up helping a customer, they would go in the back for 10-15 minutes before coming back out to help another customer. After 1.5 hours, I FINALLY got helped and the associate informed me that a plan transfer might not be doable at this time (6:30pm) due to the stores on the mainland already being closed. The associate then said I should have made an appointment. Well, if I was told from the beginning I would need to wait 1.5 hours to be helped, I would have made an appointment for another time and left. But that's not what I was told at the door. When I signed in at 5:15pm, the associate asked me what I was coming in for and I said to make a phone plan transfer. Therefore, if it was not going to be doable after a certain time, I should have been told from the beginning that I would have to make an appointment and return at a later time. What is even more upsetting is a different associate approached me around 6pm asking what I wanted to do and I said to be put on his plan. He then told me okay, I can't help you with that but I'll look in the back to see if the phone you want is in stock. He then returned and said the phone was in stock and that someone will be with me in a couple minutes. Again, they knew what I wanted to get done and didn't inform me that there might be a problem with the service. Also, the couple more minutes was 30 more minutes! In the end, I was able to transfer onto my boyfriend's plan but was then told I was unable to get a new phone. I just waited 1.5 hours of my life only to be helped by an actual person for all of 15 minutes... How inefficient and upsetting! I'm sure if I really pushed I could have gotten them to give me another phone but it was already 7pm by the time I left and I needed to attend a dinner later that day. I didn't think it would take 2 hours just to do something that took 5 minutes to do... As much as possible, I'm going to avoid coming into this store. read more

This store always gives 5 star customer service, Beatrice seems to be always working when I need a new phone or have questions on my plan. Beatrice is always on point of letting me know all the promotions they have, always offers to order an item if the store is out of stock. She makes the entire experience that much better! Thank you for the A+ customer service Beatrice, AT&T is better with you representing them! read more

Went into this store to upgrade my daughter's phone. And the workers named precious, was not so precious. She had a bad attitude. It seemed like she didn't wanna be there or was pissed off about something. Didn't really interact with us, just all around it seemed like she didn't wanna help or anything. I was being nice cuz I could see that she wasn't having it and to show like if I'm being positive and saying thank you, that her attitude would change. But it didn't. After I was done, another customer came in and she assisted him. I over heard him say he wanted to also upgrade his phone. But because of her attitude he left. Please I know we have horrible days, but in a profession like yours where you have to deal with customers and be positive you gotta block all that other stuff out and just do your job. All the other workers appeared in good spirits, but she precious had a very bad attitude! read more

So yesterday, my fiancé was paying the bill. It was slow so I ask if it's possible to up grade. So the lady ask my name and number and I was on the waiting list. Next thing , "Dre" presented himself and ask what phone I wanted to upgrade since I have 3 mos left to pay it to trade in or pay in full. So either u pay 3 mos left now or wait in 3 mos. but I was over my galaxy s5. I wanted the iphone6s. So while working on my upgrade, he helped us on lowering our monthly bill. Then my fiancé ended upgrading his phone. And on top of that we added a line for our friend. Dre is really good with customer service and I highly recommend to go see him. Best customer service from him at that store by far. It took us almost 3hours but worth it and we all ended up leaving a new phone. read more

AT&T Store - Mobile Phones Near Me - Pearl City, Hawaii

You will be waiting FOREVER! My husband went in here just to change his card payment and it took more than 36 mins. He wasn't even greeted at the door and definitely need more educated workers. read more

I didn't want to come on here and put people on blast, but how does a worker not give any information on the things a customer is buying and doesn't explain pricing, options, or anything along the lines of actual customer service. My mom went in yesterday with my sister to upgrade a few of our phones as a little Christmas present. The worker, named Precious, did not tell my mom about the different memory options, did not discuss the cost of each phone option, didn't even once mention how much the new phone bill would cost, and never even gave my mom an option to choose. My mom was only able to mention one upgrades choice (a midnight green 256 GB), but then the lady brought out the other upgrades and didn't bother to mention the BG or how much they'd cost. My mom, my sister, and my step father all also got 256 GB, when they don't even need a memory that big and could have gone for the smallest option. If the 256GB was all they had, Precious could have at least said something about it. But no, she continued to push sales and neglect the cutomers actual needs. I wish I could give this place 0 stars and I will be contacting ATT directly through as many channels as needed to make sure someone is following up with us on how to make it right. I am in the process of contacitng corporate and other stores until they call my mother an apologize or fix this as it was truly unprofessional of her. The worker, Precious, basically is making my mom pay for a phone bill that is higher than expected as she couldn't even opt for a cheaper version of the phonel. read more

Went to the Pearl City location as I always do to see if we could get somd help unlocking my husband's phone. He called AT&T and no help. Didnt get the guy's name, may have been the manager. Don't know. Anyways, he was very helpful. I can't say much for the Soectrum sales person that my hysband met with earlier in the day. I hope Spectrum's customer service is like AT&T's. A big thank you to the guy that helped us at AT&T. read more

Just as suspected, the associate was just lazy to help me with my trade-in device. I ended up going to another location, and they assisted me right away! Shame on this location! read more

AMAZING customer service here! I came in looking to upgrade me iPhone to some other phone and the sales rep (forgot name) was super helpful and he asked me questions like what OS and what needs/wants I have for a new phone. So I answered them all and he got me the perfect phone which is a Samsung S20 and I gotta say I'm super happy with it! 10 stars! read more