Great place! They are very helpful! Gave me lots of great deals and didn't try to oversell me!read more

Unfortunately, this was one of the most disappointing experiences I've ever had at a Verizon store…read more I went this weekend to try to get my phone upgraded or replaced because of a cracked screen (which they couldn't do because of the restructure of financing plans - but, that is outside the scope of this post). I went Saturday morning and they were under-staffed. I worked with a blonde woman for about an hour. It was very clear that she had no idea what she was doing. She sold me a new phone but was having issues with the computer so she called her manager (who had taken the day off) in front of me, where she sassed him and gave him a hard time. It was literally right in front of me and was astonishingly unprofessional. After an hour, she told me she actually couldn't give me the new phone and took it back. When I got home, I realized that my original phone had completely stopped working and had been disconnected (she clearly didn't reactivate my phone). A couple hours later, I return to the store with my husband to have them fix the phone. The woman acted like it was an inconvenience to her that she had to deal with a problem that she had done. She spent an additional twenty minutes (and numerous phone calls to her manager) trying to figure why the 10 new SIM cards she had tried in my phone weren't working. Finally, the other rep walked over to her work station, looking down, and goes "you're using non-iphone SIM cards." I wish he had just helped me in the first place, he was clearly more competent and this would've never happened in the first place. After an hour, she finally got my phone back to working how it did before I had come in originally. She wasn't even apologetic for wasting four hours of my time. Furthermore, when I was being helped the first time, an older gentleman came into the store saying that he did an update to his phone and it had stopped working. She actually just told him she couldn't help him (not even suggesting taking into the Apple or anything) and turned away. The poor guy had no idea what to do. I doubt she'll be there long but I would say go to a different Verizon store if you can :(

My iPhone wouldn't turn on after charging it overnight. Until your phone stops working you don't…read morerealize how much you rely and depend on it! I thought I was going to have to buy a new one but instead, a kind store manager at this location (I believe his name was Joe) fixed it in only moments after a forced reset. What a relief!!!

I give them a ZERO!!!!!!! If that was a option, The day after Christmas I brought in a phone to…read moretransfer contact information to another Verizon phone. I was charged $80 the man refused to tell me his name & refused to take a card as payment. He demanded cash,I paid ... Multiple times I asked for a receipt, and I was told I did not need one. I will NEVER step foot in this store ever again and I have told everyone I know to never come to this store. I was ripped off!!!!!!

8+ hours with the network down, I better be getting a credit on my bill for the month. If I don't I…read morewill be switching to T-Mobil

Absolutely terrible experience at the Verizon store in Forks Township, PA. The salesman assured me…read moremultiple times that I'd get full trade-in value for my old phone and that my bill would only increase by a few dollars. After monitoring the order on the My Verizon app, I discovered I was only getting $8.28 in trade-in credit--toward a $1,000 phone! On top of that, I was told I'd receive a free Samsung watch, but instead it was quietly added to my bill at an extra $10/month. My bill didn't just go up "a few dollars," it shot up $50/month with the phone and watch payments. None of this was properly disclosed when I signed. This place runs like a used car lot--misleading, and dishonest. Verizon itself clearly backs these shady practices. Avoid this location at all costs unless you want to be scammed.

Terrible place to get your phone fixed. Went in with a cracked screen and left with a phone that…read morenever worked properly. Phone would just shut off for no reason and take up to 10 minutes to turn back on. They use the cheapest quality possible. Asked for a refund and they declined. Go somewhere else.

Very pleased with the service overall. Brought them my iPhone 6 for screen and battery replacement…read more I showed up 20 minutes before they closed for the night and they stayed 20 minutes after closing time to get my phone back to me same day. In addition, they did all this at "on sale" prices (photo of sale prices below). Highly Recommended Phone Repair Service! Bridgewater commons location