These people are useless. Do not believe anything they say. There is a nice woman who works there who very pleasantly will tell you anything to get rid of you and will not fix your problem. Also this is not an AT&T corporate store and the training of the employees shows it. read more

It's a bit sketchy in this store. If you get a nice employee, that's good. ATT must treat their employees badly or they wouldn't be so mean to the customers. Their tag line is "Ya know we ONLY do this as a courtesy". Well, first, you are not being courteous. 2nd, we all pay ATT plenty and you should be bending over backwards for your customers, we PAY your salary. They also will take others in front of you which we all know is bad. Just pray before you enter. read more

Most of us go on line to rant everytime we get BAD customer service... and let me tell you AT&T is horrible....BUT!!! Every now and again you come across someone who is OUTSTANDING at their job and take pride in what they do... after having the absolute WORST customer service experience over the phone and online with AT&T... I decided to just walk in ... pissed as all hell I was ready to let them have it... but then shockingly and extremely pleasantly surprised...I came across a true outstanding employee in a fellow named Alexis (@ AT&T in Port Hueneme). This kid not only answered all my questions, was knowledgeable, helpful, and patient, but was also a true professional at his job. Kid just kept 5 lines with AT&T and got himself a fan in me...If anyone needs any info and or anything else for their mobile phone needs I highly recommend you go see this young fellow... these 5 stars are more for Alexis than they are for AT&T but nevertheless Hope they realize they have a great employee in him. #CostumerServiceMatters #TrueStory read more

BUYER BEWARE!!! If you like being mistreated, this is the store for you... went in today to purchase the brand new iphone... only 1 guy working and he was an absolute punk! no respect, watched him treat an older viejito like crap and i really wanted to take this kid outside and teach him a lesson.. do not let your relatives, or loved ones near this store!!! He was very disrespectful, and a liability to the At&t corporation! read more

Beware of the fat dude that works here, he will scam you and sign you up for things without consent. My mom upgraded to an iPhone 12 and wanted to pay for it in full. She was told she could not do that until the next bill cycle in which she would be given the option to pay the remaining balance. Two days later, my sister tried to upgrade her phone at a different AT&T and my mother discovered that 1. She could in fact pay for the phone in full and was lied to, and 2. She was unknowingly signed up for the protection plan ($15/mo.). When I went with my mom to upgrade her phone, there was no mention of a warranty. Thought the service was very speedy, now I know why. They better take care of this guy before he causes a major lawsuit. Go somewhere else. read more

I've been coming to this store for the past year. It's never crowded and there's always parking and the employees are always professional and willing to help. They explain everything really well and offer a lot of freebies but you don't feel pressured to buy any of them. I recommend this business. read more

Great Store, Great staff quick friendly & Clean. They were knowledgeable on transferring from Verizon to them & made it super easy & smooth. They explained every $$ amount I would see on my bill & when I got it they were percent correct. read more

I could not believe the ignorance of one, Manny. I forgive him first and foremost here. However I must let it be known to all who enter this place. It is an "Authorized Dealer" not an Actual AT&T store not to mention the amount of disrespect I received upon the first 5 minutes of my initial visit. Please be advised and avoid this place. If a district manager wishes to speak with me in regards to Manny I would love a face to face sit down with you both. To settle your employees misconduct. read more

AT&T Store - This is NOT an Actual AT&T Store. - Mobile Phones Near Me - Port Hueneme, California

Marta was pleasant, but told several untruths. 1. The new phones do not require new charging equipment. It turns out the new charging equipment just charges faster. Was told both ends of the wire had changed. Untrue 2. Was told you are required to have insurance at $15/month and that you cannot payoff your phone instead of payments. Untrue. 3. Was told my other 4g phone would not work once 5g was implemented. Untrue. ATT is now just cancelling 3g. read more

Worst customer service ever received. Walked in with my 87 year old Dad needing help with his phone. Two people sitting watching a football game. The female got up and just walked to the back. The young man just looked at us as I explained we needed help. Told us they did not have a phone and would call another store after sitting there for about 30 minutes waiting for the other store to call back he appears with a phone. Says he can't set it up we have to input every phone number manually. Went home connected the old phone to WiFi reset the password and all the numbers appeared on the new phone and I am stupid when it comes to technology. I will never set foot in this store again. You should close on Sundays so your employees can watch the game and not be bothered by paying customers. read more

Super easy experience upgrading a phone here. They are understaffed, but the employee I dealt with was awesome.

needed to switch carriers over to at&t and Alex did an amazing job with the whole process. Answered all my questions. She was very helpful and extremely informative. I highly recommend anyone to go with her! read more

We walked into the store and were greeted immediately by Karen. Karen helped us find an iPhone for my dad. She was knowledgeable about the options and explained each one in easy terms. Sometimes it gets confusing buying a phone but Karen made it very simple and unstressful. She helped my dad set his phone up and explained to him step by step what needed to be done to secure warranties and extras. Thank you Karen, you are such an asset to that store and hope they give you a raise or make you a manager! read more

Worse At&T store I've ever been in. No sure what the bushy haired white/hispanic wild looking guy name was who looked to be in charge, but he was no help. He actually made my situation worse. Went in Sunday 2/14/16 after realizing I had lost my phone which was a company phone. Told this heartless dude my situation and how I wanted to report it lost and get a replacement. Dude looked up my account and very rudely said " I cant help you, you're not on the account as a authorized user." No filter whatsoever! He looked and act as if he took pride in not being able to help me. I asked if we could all my boss (the account holder) and get authorization from him over the phone. I received a quick "Nope, he has to physically be in the store". With no attitude I just left, stunned by the lack of professionalism by this guy. I came back the next day (yesterday), after having my boss put me on the account as an authorized user, Im thinking everything would be cool and I'll get my phone. Once this same rude guy checked my account, he said ok. He walked over and grabbed a little booklet off the wall that "customers are free to take" and told me I need to call this number and they'll send me a new phone, he cant help me. I'm thinking he could have told me this yesterday and I could have started the process then (which is horrible in itself). I will never step foot in this place again...I'll drive to the at&t in Ventura, its far more professional and accomodating. Judging from the other comments, Im not the only one who feels this way. Horrible experience! read more

This store was very helpful and the staff was not only friendly but very efficient and knowledgeable about the products abc was able to help us quickly. Overall, we are very pleased with the service and will be coming directly to AT&T from now on instead of going through the apple store. read more

5 star for the guy that helped us with our upgrade, he was very nice and knows what he was doing. Minus one star because we had to wait for a while since he was the only one working. I didn't like the waiting time. read more

I would give less than one star if that was an option. I am a first responder that broke my phone while on a response. I am also stuck at work for a week straight. I went in for some help to get another phone, temporarily, as I have ordered a new one that is taking 2-3 weeks for delivery. I asked to buy a phone to use in the mean time to contact hospitals and my family while I am away. I was told point blank "we do not sell phones." I was told that "if I wanted to get a phone today, I would have to get another line of service set up." I was also told that "maybe Walmart or somebody could help me with a burner phone". I have been an AT&T customer for the last 13 years, but I am seriously considering changing carriers. This location is useless, and I am very frustrated at this point. AT&T in Port Hueneme, CA. read more

So I went in and added a line also got an iPad Pro 12.9 512gig added it took two and a half hours to get everything situated but let me tell you what Karen and Santiago helped me like I was a member of their family Karen made call after call after call to get things situated for me because there was some odd problem with activating my sim I live in Los Angeles and my gf lives on the harbor I will never go to another at&t for an important purchase with how great they took care of me even though it was about three hours I was well taken care of and treated with the utmost respect and patience this store is amazing anyone who gave them low stars must just be a cry baby because these people bent over backwards to make sure I left happy and even comped my activation fee for the wait...amazing customer service read more

Thank you Alan for trying to assist me with my husband's Flip. Which you found a programming problem. Phone provided by AT&T, during their up grade. Also providing me the number to call to try and resolve his problem. This flip phone is terrible n cheaply made. For a senior the volume is too low, hard to access voicemail. Since there was a problem that you found in the programming I had to call AT&T myself. The Juan was very helpful and it took about an hour just to get his voicemail up. But unable to hear it since volume doesn't get a louder. Even the tech said this particular phone is good for an elder person. Suggestion was go to AT&T and look for another that has better volume and easier access to voicemail. At my cost! Grest way for AT&T to make money. We've been customers for over 40+yrs. Shame on u AT&T. But thank JUAN for your time and patients. Five stars to both Juan n Alan but 00000 for AT&T for a flip phone with extremely low volume for seniors. read more

Came in with a broken phone, left with a broken phone plus some attitude and a sales pitch. Customer service is nonexistent unless they can sell you something new. read more

Alex was great! Very helpful in explaining everything and even found my Mom a new plan to lower her monthly payment.

I came here on Monday to pick up my new phone after speaking directly with AT&T customer service at home to save time once I was able to get to a store. I had just upgraded an eligible line on my plan a few weeks back and was coming in to pick up a new phone for my other line that was eligible. SHOULD have been a simple "pick up my order and go". The store has people wait outside to help limit indoor capacity (no biggie) and the wait was not very long. That was the only good part of this visit. Once inside I was assigned to a gentleman who refused to properly wear a mask. His nose and top of his mouth was fully exposed. Also his clothes were stained and he looked as though he just rolled out of bed after a hard night out. His attitude was horrible! He became extremely condescending with me after I expressed that I was only interested in picking up my device and was not in need of any extras. His entire demeanor and tone had changed. I expressed that I wasn't comfortable with the way he was speaking to me and his exact response was a snarky toned "well I'm sorry you don't like how I am". There was another gentleman working and he had TWO customers just plain walk out on him because of his attitude. The first customer (a female) left after he kept pressuring her to add a line when she stated multiple times she only wanted to upgrade her line and see what options were a available in the phone she was interested in. The second customer left after she was given attitude because she wanted to browse the phones before giving too much personal information regarding her account to see if she even wanted to pay the early upgrade fees at this time. Why do I know all their business? Because they kept repeating themselves to the associate since he kept disregarding their needs. Also, no sanitizing was done between customers. Only come here if you're desperate. Had I known how horrible this place was I would've gone to the location on the other side of town but I wrongly chose personal convenience this time. Will not ever return to this location. read more

We went in to upgrade our phones on Saturday, service was great! Anthony was extremely helpful and knowledgeable. Gave us all the upgrades on our phone and lowered our bill on Directv! All in all it was a very positive experience. I would definitely recommend this store. read more