Super Helpful I needed a hard-to-find part for an older hybrid, and Sonik took LOTS of time looking for it for me! All the staff were friendly and helpful, and I had no trouble returning a part that wasn't the one I needed! Above and beyond service! read more

They have multiple mini flashlights I was interested in a couple different ones, but I couldn't test it. I asked can we please test it there was no help. I asked what is your return policy? He said there's no returns on electronics. I asked, may I speak to the manager Can you please explain your return policy he said no returns I felt this was a lie So I called a different O'Reillys in Oxnard to confirm with their manager and he laughed and he said yes that's not true. You can return it. Please preserve the package and your receipt and you should be able to return it within 30 days. You can't trust these guys if you can't trust them how can you purchase automotive parts that are critical? That's wild read more

O'Reilly Auto Parts - I'm just trying to compare flashlights, but I need to test it and they would not assist me in that which is kind of crazy. - Auto Parts & Supplies Near Me - Oxnard, California

Really bad customer service I went in today to get a 3v lithium batts so approach soliana or soila Not sure if I spelled her name Right .. so ask her is she knew where could I find them. She was very rude and said to me I don't know i clocked out .!! Ok sorry ! I didn't know you forget where things are at the store you work ones you clocked out . read more

Yesterday I took my 2010 Toyota tundra for a new battery. Steven was really friendly and helpful with our truck. He told us that the battery had expired and gave us a brand new battery. Trusted the service and I was completely satisfied. read more

Just so happens my car was low on oil and my usiband was working. He sent me the brand and name of what I needed, so I walked into the auto parts store by our house. I was not greeted by any of the three employees that were working there, although they did look at me. I found the oil myself but stopped a gentleman and ask for help to make sure I had the right one. Immediately, he made me feel like I was wasting his time. He told me I didn't have the right one, and showed me where the one was I needed. He literally stood there and pointed to it and didn't even grab it off the shelf for me. He was very short with me asking "Is that it?" I asked him if I could put my husband's phone number in because usually he's the one who shops there and he gets a discount with his military ID, which is already attached to his phone #. When Mario finished the sale, he was already headed to the back of the store and I had to stop him to ask where the discount was on the receipt. He barked at me and told me that the military discount didn't apply to oil. And threw the receipt back at me and walked away. I believe you can ask the employees to help you put the oil in the car when you buy it, but this Mario person was so ugly to me that I just left. HORRIBLE CUSTOMER SERVICE read more

O'Reilly Auto Parts - Shows that the military discount was not taken off, along with the very rude employee who rang me up. - Auto Parts & Supplies Near Me - Oxnard, California

Juan R is an amazing worker and deserves a raise! He got us right in, looked up the part with ease, got the correct part and it was in stock, good price with a military discount. Will be back to this orileys again. read more

O'Reilly Auto Parts - Store - Auto Parts & Supplies Near Me - Oxnard, California

What's not to like?! Good merch, reasonable prices, knowledgeable staff, problem-solvers. Once they even came out and gave me a hand installing my new windshield wipers. No idea what the auto mechanics think, but from a mere mortal - thank you! read more

Really bad customer service by Erik ,just a bad attitude,before I called called up to pay he was just chatting on his phone bout nonsense.the the people are usually courteous but Erik just is a waste of a worker read more

dont come here they sale awful batteries i even bought the warranty and they still denied me a replacement saying it was alternator no mf it was ur faulty battery dont come here save ur time read more

I stopped here last night to pick up some brake drums that the other O'Reilly store in Oxnard didn't have in stock. We were able to pay at the other store and pick up at this store, which I liked. Nothing like driving across town to find out the thing they had that you need was just sold. Not a problem if we pre-paid, they held the items for us. This store is in a sort of poor part of town and it gave me a somewhat-unsafe feeling to be visiting after dark, but the shop was clean and tidy and well stocked. Staff was friendly and we were in and out quickly. I'm not in this part of town too often, but if I was, I wouldn't mind coming in again for car stuff. read more

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Every time I've came in here all the workers were very rude. And didn't want to listen to my questions. I've had 3 incidents happen with this location. First was a special order part that was "Misplaced" second I rented tools from another location which told me I can return it at any location and they will come pick it up. When I tried to return them they didn't want to take them so I had to drive to 2 locations just to return the tools. 3rd was another part. I asked them to double check that it fit my car they said yes. Turns out it didn't fit. Been without my car for a week because of the mistakes this store has made. read more

Came here in a hurry to grab a few items. They have always been so helpful in the past. They had a new guy at the counter and he was very pleasant. We told him what we needed and with him being new he had to ask someone where to find what we were looking for. The person he asked kind of just pointed to an area and the poor guy took forever to decipher where the item was. We were there waiting at least 15-20 minutes. But I always appreciate how helpful they typically are. Everyone has to learn eventually I guess. I would have been totally ok with it if I wasn't in such a hurr read more

I don't know if he's a manager or what but it's the old guys with glasses that I want to complain about! I walked in to get brakes for my car and he kept telling me that there was an issue on picking my brakes because of something that I didn't want. He tried to sell me higher end brakes when I just wanted simple ones. I will not be going back there if he continues to have an attitude. My boyfriend made up the excuse of going to see what brakes I had and he gave him an attitude saying "what are you going to check" and then my boyfriend said "the brakes" and he goes " and what by checking the brakes you're gonna be able to tel which ones they are or what" with an attitude. He needs to leave if he doesn't like his job!!!!!!!!! read more

Came in on a Saturday night around 9 o'clock. I needed 2 light bulbs & battery.i was unsure on how to install them or which ones to buy so I approached the two gentlemen who politely helped me purchase the correct items for my vehicle & even offered to install them for me! Made everything so much easier, thankful for Alex & Rafa. Will definitely always be back here for any car needs. read more

The assistant manager, Krystina was very rude, gave everyone attitude. I was told I couldn't use my bf's discount because he wasn't with me which I've never had a problem using before. Not going there again, wouldn't even bother dealing with her. read more

Great customer service. Guy knew exactly what I needed. Which made everything so much easier. I'm very content with this store.

I was moving all weekend and I'm the process left my dome light on in my car; battery is dead. I came to the closest place since my car was jumped and was helped by Jose, the Manager. I bought the battery and he came to my car and placed it for me, seemed like a lot of work since my car has the battery bolted down. So nice, super helpful!! read more

Went to this place tonight and got awesome customer service by Eduardo and Vanessa . Thank you guys will definitely be back to shop there :) read more

Jose Macias , the store manager, is the worst worker in the entire store. Work ethic is not there at all. He works when he feels like it and doesn't follow work protocol. I came in here picking up a part for a will call which basically is you pay at another store and pick up where ever the part is located , which was this store. I had to start walking around the back where all the parts are to look for my parts because no one knew what I was talking about. Mind you , all the information was transferred from manager to manager. So I called the other store so they could call this store so they could figure out what was going on. Jose led on to say "I don't know what you're here for, I don't know what you're talking about" and walked away with a terrible attitude and the worst part is that he is the STORE MANAGER. To top it all off they found my parts shoved in a corner and when they gave them to me , Jose gave me a smirk and I grabbed my parts and left. I was so livid and I called my dad which has a commercial account with them and he did say he would call the Regional Manager because this is NOT the first time I've had TERRIBLE service here. I don't blame the workers because it all starts with the training they receive. If Jose is the one training them, then this store is going to downhill. read more

My wife and I just went to the auto parts store to buy two wiper blades. Anthony at Oxnard store was really kind and helpful to show us the step by step procedure regarding how to remove old parts and how to install new parts with great patience. He was really awesome! Thanks Anthony ! read more

Went in looking for an EGR Vacuum Modulator that I needed immediately. I could not find it in stock at another parts store but regardless the guy who helped me out, I believe his name was Marcos (according to the receipt), was able to price match their competitor. I'm an occasional customer but this definitely solidifies my decision to keep coming back when looking for car parts. read more

will attempt to upsell on alternators when its a simple battery problem - did not think a big corporate needed to resort to techniques like this. could be poor training of staff as well. read more